Articles on: MyOperator

What types of notifications does MyOperator send and where will I receive them?

TipQuick answer: MyOperator issues six notification categories—product updates, billing, support, call events, security, and custom alerts. By default they appear in the in-app Notification Center (🔔 icon) and, if you enable them, via email, SMS, mobile push, or third-party integrations such as Slack.

When should I use this guide?

Use this FAQ to:

Understand every alert category
Decide which channels are best for each team
Troubleshoot missing or excessive notifications

1. Notification categories and examples

Category	Typical triggers	Example alert text
Product & feature updates	New feature roll-out, UI change	"Introducing WhatsApp integration—learn more"
Billing & usage	Low balance, invoice ready, recharge success	"Balance below ₹500—auto-recharge paused"
CRM & support	Ticket reply, maintenance notice	"#2345: Your issue has been resolved"
Call events	Missed call, voicemail, recording ready	"Voicemail from +1-415-555-9876 (0:35)"
Security & admin	New device login, role change	"Admin role assigned to user bob@acme.com"
Custom alerts	Webhook or integration events	"Slack alert: VIP lead entered pipeline"

2. Delivery channels at a glance

Channel	Default?	Best for	Notes
In-app Notification Center	✅	All alerts	Click the 🔔 icon (top-right)
Email	✅	Billing, support threads	Check spam filters
SMS	Off	Urgent call or SLA alerts	Consumes SMS quota
Mobile push	Off	Real-time operational alerts	Enable in the mobile app
Integrations (Slack, CRM)	Optional	Team workflows	Configure in Integrations tab

3. Manage your notification preferences

Path: Profile → Notifications (agents) or Manage → Settings → Notifications (admins)

Step-by-step

Toggle each channel (In-app, Email, SMS, Push) for every category.
Choose frequency—Immediate or Daily Digest—where shown.
Admins can set organisation-level defaults and override by role.
Click Save. New settings take effect instantly.

4. Why a notification might not arrive

SMS quota exhausted (e.g., 100 SMS / 24 h limit).
Department name too long—template breaks in SMS.
Mobile-app push blocked at OS level.
Email caught by corporate spam filter.
User not enrolled for that channel (check Profile → Notifications).

5. Troubleshooting checklist

Issue	Quick fix
No in-app alerts	Verify the 🔔 icon and confirm notifications aren’t muted in Profile.
Emails missing	Check spam folder; confirm address in Profile is correct.
Agents lack SMS after-call alerts	Enable SMS for user/department and confirm quota.
No push notifications	Open phone Settings → Notifications → allow MyOperator.
Still stuck	Contact Support with timestamp, username, and screenshot of settings.

6. Best-practice tips

Use email for records and invoices; reserve SMS/push for time-critical alerts.
Enable Daily Digest for low-urgency product news.
Keep department names concise to prevent SMS template overflow.
Route non-critical alerts to in-app only to save SMS quota.

Keywords: MyOperator notifications, email alerts, SMS quota, push notifications, notification center, manage alerts

Updated on: 09/01/2026