> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What types of notifications does MyOperator send and where will I receive them?

| Tip
| Quick answer: MyOperator issues six notification categories—product updates, billing, support, call events, security, and custom alerts. By default they appear in the in-app Notification Center (🔔 icon) and, if you enable them, via email, SMS, mobile push, or third-party integrations such as Slack.

## When should I use this guide?

Use this FAQ to:

* Understand every alert category
* Decide which channels are best for each team
* Troubleshoot missing or excessive notifications

---

## 1. Notification categories and examples

| Category | Typical triggers | Example alert text |
| ---- |
| Product & feature updates | New feature roll-out, UI change | "Introducing WhatsApp integration—learn more" |
| Billing & usage | Low balance, invoice ready, recharge success | "Balance below ₹500—auto-recharge paused" |
| CRM & support | Ticket reply, maintenance notice | "#2345: Your issue has been resolved" |
| Call events | Missed call, voicemail, recording ready | "Voicemail from +1-415-555-9876 (0:35)" |
| Security & admin | New device login, role change | "Admin role assigned to user [bob@acme.com](https://platform.openai.com/chat/edit?prompt=pmpt_68c116c3317081978d93bf6402f5cbe60607520db711c252&version=3)" |
| Custom alerts | Webhook or integration events | "Slack alert: VIP lead entered pipeline" |

---

## 2. Delivery channels at a glance

| Channel | Default? | Best for | Notes |
| ---- |
| In-app Notification Center | ✅ | All alerts | Click the 🔔 icon (top-right) |
| Email | ✅ | Billing, support threads | Check spam filters |
| SMS | Off | Urgent call or SLA alerts | Consumes SMS quota |
| Mobile push | Off | Real-time operational alerts | Enable in the mobile app |
| Integrations (Slack, CRM) | Optional | Team workflows | Configure in Integrations tab |

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## 3. Manage your notification preferences

Path: Profile → Notifications (agents) or Manage → Settings → Notifications (admins)

Step-by-step

1. Toggle each channel (In-app, Email, SMS, Push) for every category.
2. Choose frequency—Immediate or Daily Digest—where shown.
3. Admins can set organisation-level defaults and override by role.
4. Click Save. New settings take effect instantly.

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## 4. Why a notification might not arrive

* SMS quota exhausted (e.g., 100 SMS / 24 h limit).
* Department name too long—template breaks in SMS.
* Mobile-app push blocked at OS level.
* Email caught by corporate spam filter.
* User not enrolled for that channel (check Profile → Notifications).

---

## 5. Troubleshooting checklist

| Issue | Quick fix |
| ---- |
| No in-app alerts | Verify the 🔔 icon and confirm notifications aren’t muted in Profile. |
| Emails missing | Check spam folder; confirm address in Profile is correct. |
| Agents lack SMS after-call alerts | Enable SMS for user/department and confirm quota. |
| No push notifications | Open phone Settings → Notifications → allow MyOperator. |
| Still stuck | Contact Support with timestamp, username, and screenshot of settings. |

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## 6. Best-practice tips

* Use email for records and invoices; reserve SMS/push for time-critical alerts.
* Enable Daily Digest for low-urgency product news.
* Keep department names concise to prevent SMS template overflow.
* Route non-critical alerts to in-app only to save SMS quota.

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Keywords: MyOperator notifications, email alerts, SMS quota, push notifications, notification center, manage alerts