Articles on: MyOperator

When will an invoice be generated in MyOperator?

Quick answer


  • Manual recharge: invoice appears immediately after the payment succeeds.
  • Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date).
  • Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle.
  • Failed payments: no invoice—only a failed-attempt record.
  • Refunds/credits: a credit note is issued instead of a new invoice.


When should I use this guide?


Use these details if you’re waiting for a new invoice, can’t find one after paying, or need to confirm when future invoices will arrive.



1. Invoice-generation scenarios


Scenario

Trigger

Invoice timing

Manual recharge / one-time payment

Payment success

Instantly

Monthly post-paid plan

1st of the month —or— custom billing date

Same day; next business day if weekend/holiday

Mid-cycle upgrade / pro-rated activation

Upgrade payment

On activation day



2. Where to view and download invoices


Dashboard:


  1. Navigate to Billing → Invoices.
  2. Click on a particular invoice to view, then Download PDF or Email Copy.


Email copy:


  1. Open the email with the subject "Your Invoice for [Month]".
  2. Select View invoice; the dashboard opens to the exact invoice.
  3. Choose Download PDF if you need a local file.



3. What are the time batches for automatic invoice generation every day?


MyOperator generates invoices in two batches every day:


  • The first batch runs at 7:30 PM IST.
  • The second batch runs at 11:30 PM IST.


This means that invoices will be processed and generated during these scheduled times.



4. Situations when invoices are NOT generated


  • Payment failed or was declined.
  • A refund or adjustment was issued (you received a credit note instead).
  • Auto-pay attempt is still pending; wait up to 30 minutes on peak billing days.



5. Troubleshooting steps & escalation


Issue — Invoice missing after payment


  1. Wait 5–15 minutes and refresh Billing → Payments.
  2. Confirm the transaction shows Success.
  3. Still no invoice? Email support@myoperator.com with:


Subject: Invoice missing
Account ID: <your-ID>
Payment ref: <gateway-reference>
Timestamp: <dd-mm-yyyy hh:mm>


Support replies within one business day.


Issue — Invoice date/time is wrong


  • Verify your time zone in Billing → Settings.
  • Future invoices adopt the updated zone.


Issue — GST/VAT field missing


  • Add or update your tax profile in Billing → Settings; only future invoices will reflect the change.



6. Scenario recap table


You did…

Should an invoice appear?

Where/when?

Added ₹ credits manually

✅ Yes

Immediately in Billing → Invoices

The card was declined

❌ No

Check the Payments tab for failed status

Requested a refund

↩️ Credit note

In Billing → Credit Notes


Keywords: MyOperator invoice timing, auto-pay billing date, manual recharge invoice

Updated on: 08/01/2026