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# When will an invoice be generated in MyOperator?

## Quick answer

* Manual recharge: invoice appears immediately after the payment succeeds.
* Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date).
* Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle.
* Failed payments: no invoice—only a failed-attempt record.
* Refunds/credits: a credit note is issued instead of a new invoice.

## When should I use this guide?

Use these details if you’re waiting for a new invoice, can’t find one after paying, or need to confirm when future invoices will arrive.

---

## 1. Invoice-generation scenarios

| Scenario                         | Trigger                                     | Invoice timing                                 |
|----------------------------------|---------------------------------------------|------------------------------------------------|
| Manual recharge / one-time payment | Payment success                              | Instantly                                      |
| Monthly post-paid plan           | 1st of the month —or— custom billing date   | Same day; next business day if weekend/holiday |
| Mid-cycle upgrade / pro-rated activation | Upgrade payment                          | On activation day                              |

---

## 2. Where to view and download invoices

Dashboard:

1. Navigate to Billing → Invoices.
2. Click on a particular invoice to view, then Download PDF or Email Copy.

Email copy:

1. Open the email with the subject "Your Invoice for [Month]".
2. Select View invoice; the dashboard opens to the exact invoice.
3. Choose Download PDF if you need a local file.

---

## 3. What are the time batches for automatic invoice generation every day?

MyOperator generates invoices in two batches every day:

* The first batch runs at 7:30 PM IST.
* The second batch runs at 11:30 PM IST.

This means that invoices will be processed and generated during these scheduled times.

---

## 4. Situations when invoices are NOT generated

* Payment failed or was declined.
* A refund or adjustment was issued (you received a credit note instead).
* Auto-pay attempt is still pending; wait up to 30 minutes on peak billing days.

---

## 5. Troubleshooting steps & escalation

### Issue — Invoice missing after payment

1. Wait 5–15 minutes and refresh Billing → Payments.
2. Confirm the transaction shows Success.
3. Still no invoice? Email [support@myoperator.com](mailto:support@myoperator.com) with:

```
Subject: Invoice missing
Account ID: <your-ID>
Payment ref: <gateway-reference>
Timestamp: <dd-mm-yyyy hh:mm>
```

Support replies within one business day.

### Issue — Invoice date/time is wrong

* Verify your time zone in Billing → Settings.
* Future invoices adopt the updated zone.

### Issue — GST/VAT field missing

* Add or update your tax profile in Billing → Settings; only future invoices will reflect the change.

---

## 6. Scenario recap table

| You did…                     | Should an invoice appear? | Where/when?                         |
|-----------------------------|---------------------------|-------------------------------------|
| Added ₹ credits manually    | ✅ Yes                    | Immediately in Billing → Invoices   |
| The card was declined       | ❌ No                     | Check the Payments tab for failed status |
| Requested a refund          | ↩️ Credit note           | In Billing → Credit Notes           |

Keywords: MyOperator invoice timing, auto-pay billing date, manual recharge invoice