> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Where can I download the sample CSV/XLSX template for uploading contacts to a campaign?

| Tip
Quick answer: On the Campaign Creation page, click "Download Sample File" in the Audience / Upload Contacts section. A pre-formatted .xlsx or .csv file with headers (name, phone_number, amount, date) downloads instantly.

## When should I use this guide?

Use it before preparing your audience list so you can copy data into the exact column structure MyOperator expects, avoiding upload errors.

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## 1. How to download the sample file

1. Open Campaign Creation.
2. In Audience / Upload Contacts, click Download Sample File (or Download Template).
3. A pre-formatted `.xlsx` or `.csv` saves to your computer.

![](https://content.api.getguru.com/files/view/af76b28d-8955-4c76-8bfa-eae642bbcc1b)

![](https://content.api.getguru.com/files/view/883bbad2-2268-4525-8fa8-902bf222b6a8)

*Alt text: downloading the CSV file*

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## 2. What’s inside the sample file

| Column header | Description |
| ---- |
| Name | Recipient’s full name (optional) |
| Phone Number | WhatsApp number in international format (mandatory) |
| Amount (optional) | Variable value (e.g., payment, invoice) |
| Date (optional) | Delivery or event date |

Name and Phone Number are included in the sample file by default. You can add optional columns like amount and date to align with template variables (`{{1}}`, `{{2}}`) for personalisation.

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## 3. Best practices

* Always keep the exact column headers.
* Save your audience as .csv or .xlsx before upload.
* Fill in every Phone Number; other fields improve personalisation.
* Match optional columns to template variables for smooth mapping.

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## 4. Common issues to avoid

| Mistake | Problem caused |
| ---- |
| Renaming or deleting mandatory columns | Upload fails |
| Extra characters in numbers (spaces, dashes, symbols) | Numbers rejected |
| Blank rows | Validation errors |
| Mixing formats (local 10-digit numbers instead of 91XXXXXXXXXX) | Campaign blocked |

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## 5. Summary

* The sample file is your blueprint for uploads.
* Phone Number is mandatory; other fields are optional but boost personalisation.
* Use the provided headers and formats to pass validation without errors.

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Keywords: sample Excel file, sample CSV, audience upload template, download template, MyOperator