Articles on: MyOperator

Which countries and number types does MyOperator support?

Quick answer — MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions.


When should I use this guide?


Read this FAQ before you:


  • Purchase a new number in the Dashboard.
  • Plan marketing campaigns that need local presence or SMS OTP.
  • Prepare compliance documents for KYC or Caller-ID (CLI) registration.



Coverage matrix


ISO

Country

Local

Mobile

Toll-free

Special notes

🇮🇳 IN

India

✅

—

✅

KYC & outbound-CLI rules apply

🇺🇸 US

United States

✅

—

✅

Mobile numbers are no longer being provided

🇬🇧 GB

United Kingdom

✅

✅

✅

Some area codes need local address

🇨🇦 CA

Canada

✅

—

✅

Proof of address may be asked

🇦🇺 AU

Australia

✅

✅

—

Proof of address may be asked

🇦🇹 AT

Austria

✅

—

—

Local presence required

🇮🇹 IT

Italy

✅

—

—

Government ID and address needed

🇳🇿 NZ

New Zealand

✅

—

—

Region-specific pools

🇵🇭 PH

Philippines

—

✅

—

SIM-registration rules

🇸🇬 SG

Singapore

✅

—

—

Business registration is mandatory and proof of address is required

🇿🇦 ZA

South Africa

✅

—

—

Proof of address and proof of ID required

🇦🇪 AE

United Arab Emirates

✅

—

—

LOI and business registration proof with address required


Info

Availability may change by city or prefix. Contact Sales for unlisted regions.



2. Prerequisites & documents


Required for every purchase:


  • Registered business name & number (e.g., CIN, LLC, GmbH).
  • Authorised signatory ID (passport, national ID, or driver’s licence).
  • Proof of address ≤ 3 months old (utility bill, bank statement, lease).


Country-specific extras:


Country

Extra document

Why

India

Self-declaration on company letterhead

DoT regulation

UK

Proof of address in same area code

Ofcom rule

UAE

TRA approval letter

Local telecom law



Step-by-step ordering workflow


  1. Go to Dashboard ➜ Numbers ➜ Buy New.
  2. Choose Country, Number Type, and City; click Search.
  3. Select a number and click Reserve (10-min hold).
  4. Upload the documents listed above.
  5. Click Submit. Compliance review averages 30 min (max 24 h).
  6. When status shows "Active," assign the number to a Call-Flow.



4. Edge cases & limitations


Warning

Emergency calls (911/112/999) are not supported.


  • Some countries block outbound CLI until government registry approval.
  • Port-in requests require an eligibility check from the service provider, then the last generated invoice from the current provider will be required.
  • Additional documents may also be asked by the provider.
  • Call recording & SMS not available on UAE local numbers.



5. Expected results & how to verify activation


After compliance approval:


  • The number appears in Dashboard ➜ Numbers with a green "Active" badge.
  • Inbound test: Call from an external carrier; IVR should answer within 6 rings.
  • Outbound test: Dial from MyOperator softphone; recipient should see your new CLI.


If any test fails, see Troubleshooting below.



6. Troubleshooting


Issue: "Unknown/Private" shows on outbound CLI


  • Fix: Complete CLI registration (Dashboard ➜ Numbers ➜ Register CLI) and wait for confirmation email.


Issue: Documents rejected


  • Fix: Upload colour scans, ensure address matches the requested locality, and file size < 5 MB.


Issue: Country not listed


  • Fix: Email support@myoperator.com with country, city, use-case, and expected call volume. We’ll source numbers via partners within 24 h.



Keywords: MyOperator coverage, supported countries, local number, toll-free availability, business phone number, KYC requirements

Updated on: 01/12/2025