> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Which countries and number types does MyOperator support?

Quick answer — MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions.

## When should I use this guide?

Read this FAQ before you:

* Purchase a new number in the Dashboard.
* Plan marketing campaigns that need local presence or SMS OTP.
* Prepare compliance documents for KYC or Caller-ID (CLI) registration.

---

## Coverage matrix

| ISO | Country | Local | Mobile | Toll-free | Special notes |
|---|---|---|---|---|---|
| 🇮🇳 IN | India | ✅ | — | ✅ | KYC & outbound-CLI rules apply |
| 🇺🇸 US | United States | ✅ | — | ✅ | Mobile numbers are no longer being provided |
| 🇬🇧 GB | United Kingdom | ✅ | ✅ | ✅ | Some area codes need local address |
| 🇨🇦 CA | Canada | ✅ | — | ✅ | Proof of address may be asked |
| 🇦🇺 AU | Australia | ✅ | ✅ | — | Proof of address may be asked |
| 🇦🇹 AT | Austria | ✅ | — | — | Local presence required |
| 🇮🇹 IT | Italy | ✅ | — | — | Government ID and address needed |
| 🇳🇿 NZ | New Zealand | ✅ | — | — | Region-specific pools |
| 🇵🇭 PH | Philippines | — | ✅ | — | SIM-registration rules |
| 🇸🇬 SG | Singapore | ✅ | — | — | Business registration is mandatory and proof of address is required |
| 🇿🇦 ZA | South Africa | ✅ | — | — | Proof of address and proof of ID required |
| 🇦🇪 AE | United Arab Emirates | ✅ | — | — | LOI and business registration proof with address required |

|| Info
Availability may change by city or prefix. Contact Sales for unlisted regions.

---

## 2. Prerequisites & documents

Required for every purchase:

* Registered business name & number (e.g., CIN, LLC, GmbH).
* Authorised signatory ID (passport, national ID, or driver’s licence).
* Proof of address ≤ 3 months old (utility bill, bank statement, lease).

Country-specific extras:

| Country | Extra document | Why |
|---|---|---|
| India | Self-declaration on company letterhead | DoT regulation |
| UK | Proof of address in same area code | Ofcom rule |
| UAE | TRA approval letter | Local telecom law |

---

## Step-by-step ordering workflow

1. Go to Dashboard ➜ Numbers ➜ Buy New.
1. Choose Country, Number Type, and City; click Search.
1. Select a number and click Reserve (10-min hold).
1. Upload the documents listed above.
1. Click Submit. Compliance review averages 30 min (max 24 h).
1. When status shows "Active," assign the number to a Call-Flow.

---

## 4. Edge cases & limitations

||| Warning
Emergency calls (911/112/999) are not supported.

* Some countries block outbound CLI until government registry approval.
* Port-in requests require an eligibility check from the service provider, then the last generated invoice from the current provider will be required.
* Additional documents may also be asked by the provider.
* Call recording & SMS not available on UAE local numbers.

---

## 5. Expected results & how to verify activation

After compliance approval:

* The number appears in Dashboard ➜ Numbers with a green "Active" badge.
* Inbound test: Call from an external carrier; IVR should answer within 6 rings.
* Outbound test: Dial from MyOperator softphone; recipient should see your new CLI.

If any test fails, see Troubleshooting below.

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## 6. Troubleshooting

Issue: "Unknown/Private" shows on outbound CLI

* Fix: Complete CLI registration (Dashboard ➜ Numbers ➜ Register CLI) and wait for confirmation email.

Issue: Documents rejected

* Fix: Upload colour scans, ensure address matches the requested locality, and file size < 5 MB.

Issue: Country not listed

* Fix: Email [support@myoperator.com](mailto:support@myoperator.com) with country, city, use-case, and expected call volume. We’ll source numbers via partners within 24 h.

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Keywords: MyOperator coverage, supported countries, local number, toll-free availability, business phone number, KYC requirements