> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://myoperator.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Whom should I contact for incorrect/wrong invoices?

| Tip
⚡ Quick answer: Email [support@myoperator.com](mailto:support@myoperator.com) (or message your Account Manager) with three items in the body:

1. Invoice number + date
2. One-line description of what’s wrong and what it should be
3. Any proof (plan-change email, PO, prior invoice). Billing will review and send a revised invoice or credit note.

---

## Prerequisites (what to gather first)

Have these ready to speed things up:

* Invoice number and invoice date (PDF or screenshot).
* Company legal name, billing address, tax ID (e.g., GSTIN), and PO/reference (if used).
* What’s incorrect (one line) + what it should be (one line).
* Any supporting proof (plan change email, PO, contract, prior invoice, credit memo).

---

## Step 1: Identify what’s wrong

Choose the best match (you can pick multiple):

* Amount looks too high/low (possible proration, credits, or duplicate lines).
* Wrong tax (GST/VAT rate, place of supply, missing/incorrect GSTIN).
* Wrong billing period (e.g., charged for the wrong month).
* Wrong company/billing details (name, address, GSTIN).
* Duplicate charge or wrong currency.
* Need a credit note (to reverse/adjust a posted invoice).

---

## Step 2: Do quick self-checks (often fixes confusion)

* Plan change mid-cycle? Amount can reflect proration (old plan till change date + new plan after).
* Credits/adjustments? Wallet credits or promo codes may offset lines—check the adjustments section.
* Tax details? Verify GSTIN/VAT and place of supply in your Billing Profile.
* Billing period text vs dates? Ensure the service dates match your expectation (invoice date ≠ service window).
* Duplicate lines? Confirm if one line is recurring and another is usage/add-on.
* Exports vs PDF mismatch? Spreadsheets can re-format dates/totals—compare with the PDF.

---

## Step 3: Submit a correction request (template)

You can contact your Account Manager or email [support@myoperator.com](mailto:support@myoperator.com).

---

## What to expect after submission

* The billing team reviews your request and may issue a revised invoice or a credit note + re-invoice, depending on accounting rules.
* You’ll receive the updated document via email, and it will appear in your billing portal once processed.

---

## Troubleshooting & edge cases

* GST/VAT missing or mismatched: Provide the correct GSTIN/VAT and registered address; corrections typically require that info in writing.
* Currency wrong: Tell us which currency your contract/PO states.
* Duplicate charge: List both line items and why one is a duplicate (e.g., add-on removed before cycle).
* Change took effect next cycle: If you requested a change late in the cycle, charges may apply from the next billing period.
* Name/legal entity change: Share the new legal name and proof (e.g., GST certificate); accounting may need to re-issue rather than “edit.”
* Credit vs refund: Invoices are usually corrected via a credit note; refunds depend on the commercial agreement and payment method.