Why am I getting wrong or spam calls on my MyOperator IVR?
Handling unwanted calls to your IVR service number
Quick answer: Unwanted calls usually trace back to:
- Recent marketing campaigns
- Misconfigured call-forwarding
- Number similarity/misdials
- Incorrect DID mapping at the telecom level
Follow the checklist below—first on the client side, then on the MyOperator support side—to isolate the cause.
When should I use this guide?
Use it whenever your IVR service number receives persistent, irrelevant, random, or spam-like calls. The steps apply to all MyOperator plans and cover both in-house diagnostics and actions that require MyOperator support.
1. Information to gather first
Ask your team to note:
- Approximate time range when spam calls peak
- Caller numbers (3–5 samples)
- Any ongoing campaigns where the service number (SN) appears
2. Client-side checks
What to check | Why it matters | Action |
|---|---|---|
Review campaigns & promotions | Recently publicised numbers attract untargeted audiences. | Confirm if the SN is listed on live ads, SMS blasts, or social posts. |
Verify other business numbers & call forwarding | Incorrect forwarding can route foreign traffic to the SN. | Audit all published numbers; disable or correct forwarding rules that point to the SN. |
Call back the incoming numbers | Determines if calls are genuine, automated spam, or misdials. | Return a few calls to understand the caller's intent. |
3. MyOperator support checks
Diagnostic step | Tool/stakeholder | Expected outcome |
|---|---|---|
Check for similar service numbers | Internal number directory | Identify 1–2-digit variations that could cause misdials. |
Validate DID mapping with the telco | Telecom partner coordination | Confirm SN is mapped uniquely and does not overlap another DID. |
4. Next steps & resolution
- If number similarity or DID overlap is confirmed, MyOperator will recommend changing the service number.
- If campaigns or call-forwarding are the culprits, update or withdraw the exposed numbers.
Success confirmation: You should observe a significant drop in irrelevant calls within one full business day after implementing the corrective action.
5. When does this guide NOT help?
- The calls are legitimate leads generated by your active campaigns.
- The issue involves audio quality, latency, or IVR prompt errors (separate troubleshooting).
In these cases, follow the respective troubleshooting guides or contact MyOperator support.
Updated on: 23/02/2026