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# Why am I getting wrong or spam calls on my MyOperator IVR?

# Handling unwanted calls to your IVR service number

| Tip
Quick answer: Unwanted calls usually trace back to:
* Recent marketing campaigns
* Misconfigured call-forwarding
* Number similarity/misdials
* Incorrect DID mapping at the telecom level

Follow the checklist below—first on the client side, then on the MyOperator support side—to isolate the cause.

## When should I use this guide?

Use it whenever your IVR service number receives persistent, irrelevant, random, or spam-like calls. The steps apply to all MyOperator plans and cover both in-house diagnostics and actions that require MyOperator support.

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## 1. Information to gather first

Ask your team to note:

* Approximate time range when spam calls peak
* Caller numbers (3–5 samples)
* Any ongoing campaigns where the service number (SN) appears

---

## 2. Client-side checks

| What to check | Why it matters | Action |
| --- | --- | --- |
| Review campaigns & promotions | Recently publicised numbers attract untargeted audiences. | Confirm if the SN is listed on live ads, SMS blasts, or social posts. |
| Verify other business numbers & call forwarding | Incorrect forwarding can route foreign traffic to the SN. | Audit all published numbers; disable or correct forwarding rules that point to the SN. |
| Call back the incoming numbers | Determines if calls are genuine, automated spam, or misdials. | Return a few calls to understand the caller's intent. |

---

## 3. MyOperator support checks

| Diagnostic step | Tool/stakeholder | Expected outcome |
| --- | --- | --- |
| Check for similar service numbers | Internal number directory | Identify 1–2-digit variations that could cause misdials. |
| Validate DID mapping with the telco | Telecom partner coordination | Confirm SN is mapped uniquely and does not overlap another DID. |

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## 4. Next steps & resolution

* If number similarity or DID overlap is confirmed, MyOperator will recommend changing the service number.
* If campaigns or call-forwarding are the culprits, update or withdraw the exposed numbers.

Success confirmation: You should observe a significant drop in irrelevant calls within one full business day after implementing the corrective action.

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## 5. When does this guide NOT help?

* The calls are legitimate leads generated by your active campaigns.
* The issue involves audio quality, latency, or IVR prompt errors (separate troubleshooting).

In these cases, follow the respective troubleshooting guides or contact MyOperator support.