Articles on: MyOperator

Why am I not receiving MyOperator call-notification messages and how do I fix it?

⚡ Quick answer


Most missed notifications boil down to one of five issues:


  1. Department name > 16 characters (blocked)
  2. Notification toggles are disabled
  3. User status = Unavailable / DND
  4. Spam or device notification filters
  5. Temporary network delays (rare). Follow the checklist below, and you should receive a test alert within 2–5 minutes (allow up to 10 minutes).


When should I use this guide?


Use it if you expect SMS, email or push alerts after calls—but nothing arrives.



1 — Symptoms & root-causes at a glance


Symptom

Likely root cause

No SMS + no email

Dept name > 16 chars or toggles OFF

Email only missing

Spam / allow-list

SMS only missing

Device DND/carrier delay

Push missing

App notifications or battery saver

Nothing after 10 min

Status = Unavailable or network outage



2 — Prerequisites


  • Web-panel or mobile-app login.
  • Know your department name.
  • Secondary phone/email for testing.



3 — Fix it fast (web panel)


  1. Shorten long department names
  2. Billing → Business Info → Brand Name ≤ 16 chars.



Alt text: shorten long department names


  1. Enable notification toggles
  2. Call → After-Call SMS/Email → Edit → Toggle ON.



Alt text: Enable notification toggles


  1. Set status = Available
  2. User menu → Status → Available + Take Calls ON.



Alt text: Check your availability


  1. Check spam / allow-list

Mark emails “Not spam”; ask IT to allow-list *@myoperator.com.


  1. Wait 5–10 min (allows for transient delays).



4 — Fix it fast (mobile app)


  1. Enable app notifications
  2. iOS → Settings → Notifications → MyOperator → Allow
  3. Android → Settings → Apps → MyOperator → Notifications → Allow
  4. Disable battery optimisation (Android)

Battery → Battery optimisation → MyOperator → Don’t optimise.

  1. Confirm in-app status: Take Calls ON, Status = Available.



5 — Confirm it worked


  1. Place a test call and hang up.
  2. Within 2–5 min (max 10), confirm SMS/email/push arrives.
  3. Call Logs show notification events with status = sent.



6 — Troubleshooting matrix


Symptom

What to check

Where

Fix

No SMS & email

Dept name, toggles

Business Info: Notifications

Name ≤ 16; enable toggles

Email missing

Spam filter

Email client / IT

Mark Not Spam; allow-list

SMS missing

DND/signal

Phone settings

Disable DND; good signal

Push missing

App notif + battery

iOS/Android settings

Allow notif; set Battery = Unrestricted

Nothing after 10 min

Status/network

Status menu; network

Set Available; stable data


Info

Escalate: in-app Help → Chat. Include user, dept, timestamps, and tests performed.



Keywords: no sms after call, myoperator email missing, push notification not received, aftercall alert failure

Updated on: 01/12/2025