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# Why are MyOperator emails going to my Spam folder, and how do I stop it?

| Tip
Quick answer — Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as Not spam, and add support@myoperator.co, billing@myoperator.co, and the entire @myoperator.co domain to your safe-sender list or contacts. Future messages should land in your Inbox.

## When should I use this guide?

Use this article whenever you—or a customer, admin, or billing contact—expect an email from MyOperator (activation link, invoice, password reset) but find it in Spam/Junk or never receive it.

---

## 1. Typical senders & quick fix

| Expected sender | Purpose |
| ---- |
| support@myoperator.co | Activation links, product updates, support replies |
| billing@myoperator.co | Invoices, payment reminders |
| any-user@myoperator.co | Personal replies from CSMs or engineers |

Quick fix (works 90% of the time)

1. Open the Spam/Junk folder.
2. Select a MyOperator message → click Not spam / Not junk.
3. Add the addresses above to Contacts or Safe Senders.
4. (Optional) Create a rule/filter that says “from: @myoperator.co → Never send it to Spam.”

---

## 2. Gmail (web & mobile)

### A. Mark as not spam (web & mobile)

* Open Spam → select the email → Not spam.

### B. Create a filter (web)

1. Gear Settings → See all settings → Filters and Blocked Addresses → Create a new filter.
2. In From, enter @myoperator.co → Create filter.
3. Tick Never send it to Spam (and optionally Categorise as Primary, Always mark as important) → Create filter.

### C. Also check

* Contacts: Add support@myoperator.co and billing@myoperator.co.
* Blocked addresses: Ensure @myoperator.co isn’t listed.
* Tabs: Look under Promotions or Updates if not visible in Primary.

---

## 3. Outlook / Microsoft 365 (web & desktop)

### A. Mark as not junk (web)

* Open Junk Email → right-click the message → Not junk.

### B. Safe senders & domains (web)

1. Settings (gear) → Mail → Junk email.
2. Under Safe senders and domains, click Add → enter myoperator.co → Save.

### C. Inbox rule (web)

1. Settings → Mail → Rules → Add new rule.
2. Name: “MyOperator to Inbox.”
3. Condition: From → Includes these words → @myoperator.co.
4. Action: Move to → Inbox; tick Stop processing more rules → Save.

### D. Desktop Outlook

* Right-click the email → Junk → Never Block Sender (or Never Block Sender’s Domain).

---

## 4. Apple Mail / iCloud

### A. Mark as not junk

* Mailboxes → Junk → select the email → Not Junk (or move to Inbox).

### B. Add to Contacts / VIP

* Add support@myoperator.co and billing@myoperator.co to Contacts; optionally mark as VIP.

### C. (Optional) iCloud.com rule

1. iCloud Mail (web) → Settings (gear) → Rules → Add a Rule.
2. If from contains @myoperator.co → Move to Inbox → Done.

---

## 5. Corporate / IT-admin allow-listing

If your mailbox is behind an email gateway (Microsoft Defender, Mimecast, Proofpoint, etc.):

* Allow-list the domain myoperator.co in both the gateway and Microsoft 365/Google Workspace tenant.
* Create a policy that bypasses spam filtering/quarantine for @myoperator.co messages.
* Release any held MyOperator messages from quarantine and mark them Not junk at the user level.
* Ensure SPF, DKIM, and DMARC alignment rules aren’t downgrading legitimate mail. Provide IT with the sample Message-ID, timestamp (IST), and recipient address for tracing.

---

## 6. Verify delivery

1. Trigger a new email (e.g., resend activation link).
2. Confirm it lands in the Inbox (Primary/Focused, if applicable).
3. If absent, search from:myoperator.co and re-check Spam/Junk, Quarantine, and Promotions/Other tabs.

---

## 7. When you still don’t get the email

If, after all steps, messages remain missing:

* Double-check for typos or that you haven’t unsubscribed from service emails.
* Empty the mailbox or clean up rules that auto-delete mail.
* Contact MyOperator Support (support@myoperator.co) with:
* Your email address and provider (Gmail, Outlook, etc.)
* Approximate send time (IST) of the missing mail
* Any screenshot of rules/quarantine entries

---

## 8. Why does this happen

Spam filters score emails on factors like unknown sender, bulk volume, or domain reputation. Marking a message as Not spam, adding it to Safe senders, and creating explicit rules “trains” your mailbox that MyOperator is legitimate.

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## 9. Glossary

| Term | Meaning |
| ---- |
| Safe sender / Allow-list | List that bypasses spam filtering for specified addresses or domains |
| SPF / DKIM / DMARC | Email authentication standards that validate a sender’s domain |
| Quarantine | Holding area where gateways store suspicious messages for review |