Articles on: MyOperator

Why is MyOperator offering this program?

Table of contents


  1. What is the Technology Partner Program?
  2. Why is MyOperator offering this program?
  3. Who should join?
  4. Partner benefits (quick list)
  5. How to join — step-by-step
  6. Technical prerequisites & integration paths
  7. Onboarding timeline & deliverables
  8. Expected outcomes & KPIs
  9. Common edge cases and limitations
  10. Troubleshooting (common issues & fixes)
  11. Related resources & contact



1. What is the Technology Partner Program?


The MyOperator Technology Partner Program is a formal partner track for software platforms (CRM, ERP, helpdesk, and other SaaS tools) to integrate MyOperator’s cloud telephony. Partners get access to APIs, sandbox environments, co-marketing, and joint GTM (go-to-market) support.


2. Why is MyOperator offering this program?


  • Bold Make telephony available where customers work. Integrations embed calling, IVR, and call analytics inside third-party apps.
  • Bold Speed innovation. Partner-built integrations release features faster than building everything in-house.
  • Bold Scale sales efficiently. Partners extend MyOperator into new verticals and smaller cities without adding direct-sales overhead.
  • Bold Create shared commercial value. Co-selling, revenue share, and joint-marketing increase deal velocity for both parties.
  • Bold Support startups. Credits and low-cost onboarding help early-stage companies adopt telephony early.


3. Who should join?


  • SaaS platforms that serve customer-facing teams (support, sales, ops).
  • CRMs, ERPs, helpdesk systems, and workflow platforms that benefit from embedded voice and call data.
  • Early-stage startups building voice-dependent products and looking for low-cost telephony.


4. Partner benefits (quick list)


  • Dedicated partner manager and onboarding support.
  • API access and sandbox environment.
  • Co-branded marketing programs and partner listings.
  • Revenue-sharing on referred and co-sold customers.
  • Startup credits for eligible early-stage companies.


5. How to join — step-by-step


  1. Visit the partner page: https://myoperator.com/technology-partner (copy-paste).
  2. Complete the partner application form.
  3. A partnership manager will confirm eligibility and send the onboarding pack.
  4. Sign the partnership agreement (standard terms).
  5. Start technical onboarding: get API keys and sandbox access.
  6. Validate the integration in staging, then request production enablement.


Bold Copy-paste contact: partner-ops@myoperator.com


6. Technical prerequisites & integration paths


Bold Prerequisites (minimum):


  • API-capable platform with webhooks or server-side scripting.
  • Ability to host OAuth or API-key based authentication.
  • Test/staging environment to validate call flows and webhooks.


Bold Supported integration paths:


  • Bold Embedded UI integration: Use MyOperator JavaScript SDK or iframe for quick UI embed.
  • Bold API-first integration: Use REST APIs for call initiation, call logs, and analytics.
  • Bold Webhook-based events: Receive real-time call events for call status, recordings, and agent events.
  • Bold Mobile SDKs: Lightweight SDKs for Android/iOS for in-app calling (ask partner manager).


Bold Sample curl to fetch call logs (copy-paste):

curl -X GET "https://api.myoperator.com/v1/calls?from=2025-07-01&to=2025-07-24" \
  -H "Authorization: Bearer <YOUR_API_KEY>" \
  -H "Accept: application/json"


Bold Expected success response (example):

{ "calls": [{ "id": "c_1234", "from": "+91XXXXXXXXXX", "to": "+91YYYYYYYYYY", "duration": 180 }] }


7. Onboarding timeline & deliverables


  • Bold Day 0–3: Application review and eligibility confirmation.
  • Bold Day 4–10: Legal + commercial setup; sign agreement.
  • Bold Week 2: Technical onboarding, sandbox keys, and docs delivered.
  • Bold Week 3–4: Integration build + staging validation.
  • Bold Week 5: Production enablement and co-listing on partner directory.


Info

Timeframes are typical. Exact timelines depend on partner engineering bandwidth.


8. Expected outcomes & KPIs


Bold Short-term (30–90 days):


  • Working sandbox integration.
  • First joint marketing asset or co-listing.


Bold Mid-term (3–6 months):


  • 1–3 live customers using the integration.
  • Shared sales leads and first revenue share payments.


Bold KPIs to track: Integration activation rate, time-to-first-call, number of co-sold deals, ARR from partner channel.


9. Common edge cases and limitations


  • Bold Non-API platforms: If a partner lacks APIs, MyOperator may offer limited integration paths or require middleware.
  • Bold Regulatory limitations: Local telecom regulations (DND, consent) may affect call features in certain regions.
  • Bold Recording restrictions: Call recording availability depends on regional laws and customer consent flows.


10. Troubleshooting (common issues & fixes)


  • Bold Webhook not received: Check firewall/IP allowlist and verify webhook URL responds with HTTP 200.
  • Bold API authentication error: Confirm API key or OAuth token validity and system clock sync (for signed tokens).
  • Bold Call quality issues on mobile: Verify network (3G/4G/5G) and codec settings; enable STUN/TURN if needed for real-time media.


If you hit a blocker, open a support ticket at support@myoperator.com with these items: integration name, environment (staging/prod), sample request ID, and timestamps.




Bold Suggested related FAQs to link from this article:


  • How do I integrate MyOperator with [CRM name]?
  • What are MyOperator’s API rate limits?
  • How does call recording compliance work in India?

Updated on: 11/09/2025