Why is WABA onboarding important for MyOperator?
WABA onboarding
WABA onboarding is the mandatory process of registering your business with Meta’s WhatsApp Business Platform (WABA) through MyOperator. Without it, you cannot send proactive messages, use approved templates, or run campaigns.
Onboarding ensures your business is verified, compliant, and connected so you can manage both calls and WhatsApp chats from one platform.
✅ Why WABA Onboarding Matters
- Unlock WhatsApp Business as a second communication channel alongside calls
- Send transactional, authentication, or marketing templates to customers
- Stay compliant with Meta’s Business & Commerce policies
- Manage customer conversations in a unified MyOperator dashboard
- Apply for the Official Business Account (green tick) after verification
🧭 Step-by-Step: How to Onboard to WABA with MyOperator
- Request Setup
- Contact your MyOperator Account Manager or Support to start onboarding.
- 📍 Checklist: Receive instructions and MyOperator’s Business Manager ID.
- Provide FBM Business Manager ID
- Path: FBM → Business Settings → Business Info.
- 📍 Checklist: Share your FBM ID with MyOperator so they can request partner access.
- Submit Business Details & Documents
- Legal name, website, address, and government-issued documents (GST certificate, PAN, incorporation license).
- 📍 Checklist: Status in FBM changes to “In Review.”
- Complete Business Verification in FBM
- Path: FBM → Security Center → Business Verification.
- Upload docs, link your website/social profile, and wait 1–3 business days.
- 📍 Checklist: Status updates to “Verified.”
- Submit Display Name for Review
- Must clearly represent your brand and match your legal docs.
- No emojis, vague terms, or mismatched names allowed.
- 📍 Checklist: Status changes to “Approved.”
- Add and Verify Phone Number
- Path: FBM → WhatsApp Accounts → Phone Numbers → Add Number.
- Verify via SMS or Voice Call OTP (landlines can capture via voicemail).
- 📍 Checklist: Number shows as “Verified.”
- Set Up Billing in FBM
- Path: FBM → Payment Settings.
- Add a valid credit card or bank method to enable usage billing.
- 📍 Checklist: Payment status is active.
- Template Creation & Approval
- Create Utility, Authentication, or Marketing templates via MyOperator dashboard.
- Meta reviews templates in 1 min–24 hrs.
- 📍 Checklist: Templates show as “Approved.”
- Go Live with Messaging
- Start sending proactive messages (outside 24h window) and handle customer-initiated chats inside MyOperator.
- 📍 Checklist: Campaigns, chats, and call logs appear unified in the dashboard.
📊 WABA Onboarding Process Table
Step | What You Do | What You See in FBM/MyOperator |
|---|---|---|
Request Setup | Contact MyOperator | Receive partner request |
Provide FBM ID | Share FBM ID | Partner added under FBM → Partners |
Submit Docs | Upload GST/PAN/incorporation cert | Status: In Review |
Business Verification | FBM → Security Center → Verify | Status: Verified |
Display Name Review | Submit brand name | Status: Approved |
Phone Number Verification | OTP via SMS/Voice | Number: Verified |
Billing Setup | Add card/bank in FBM | Payment: Active |
Template Approval | Submit in MyOperator | Status: Approved/Rejected |
Go Live | Start messaging | Chats + calls unified in dashboard |
🛠️ Prerequisites
- Facebook Business Manager (FBM) account
- Business website or active social page
- Valid legal documentation (GST, PAN, Incorporation)
- A phone number not linked to any WhatsApp account
- Active MyOperator account with WhatsApp features enabled
⚠️ Notes & Troubleshooting
🔗 Related FAQs
- What message types can I send using WhatsApp Business API?
- How do I get my business verified on WhatsApp?
- How is pricing calculated for WhatsApp messages?
✅ Summary
- WABA onboarding is required to use WhatsApp Business APIs via MyOperator.
- Steps include: FBM setup → Business Verification → Display Name Review → Number Verification → Billing → Template Approval.
- Once complete, your team can manage calls + WhatsApp chats + campaigns in one place.
Updated on: 23/09/2025