• Terms of Services

  In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures. This document is published in accordance with the provisions of applicable laws and regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of MyOperator. This Website by the URL www.MyOperator.co is owned and operated by MyOperator ComPopular

• Fair Usage Policy

  Fair Usage Policy ("FUP") defines the fair and responsible usage of MyOperator service. MyOperator wants all of our customers to get the best plans at the lowest possible price. This Fair Usage Policy is designed to prevent fraudulent and abusive use of MyOperator service by a small number of customers. FUP is applicable to all MyOperator customers irrespective of the plan and features. MyOperator may choose to charge, halt, ignore or terminate the service of individual customer based on usage aPopular

• Who bears the ownership of the numbers you provide?

  All the MyOperator numbers have the ownership of VoiceTree Technologies, India.Popular

• How can I be sure of MyOperator's after sales service?

  MyOperator ensures that every client's data is safe. We are always there to understand and solve our customer’s queries and issues. Our customers trust us for the kind of service we provide them. Here's what our customers said about us : Customer Testimonials Customer Reviews Just drop us an email at support@myoperator.co. We are here for you!Popular

• Non- disclosure and confidentiality agreement

  This Non-disclosure and confidentiality agreement is by and between VoiceTree Technologies Pvt. Ltd. a company incorporated under the Companies Act, 1956 (hereinafter referred to as “VoiceTree”, which expression shall, unless it be repugnant to the context or meaning thereof, means and includes successors and permitted assigns) of the First Part, And <a company incorporated under the Companies Act, 1956 (hereinafter referred to as “Client” which expression shall,Popular

• Privacy Policy

  Your privacy is important, so VoiceTree has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used. The terms "you," "your," and "yours" refer to the customer using our website. The terms "Company," "we," "us," and "our" refer to VoiceTree. This Privacy Policy is governed by our Terms of Service. By using this website, you consent to the data practices described in this statement. We may periodically makePopular

• Who shall be the operator of my number?

  As all the numbers are MyOperator numbers, therefore all the operations of these numbers shall be taken care of MyOperator key account manager of our account.Popular

• Refund Policy (For the customers who join after 1st Sep’ 21).

  MyOperator will refund the fee in terms of the policy. This Policy will not be applicable for the customers onboarded till 31st of August, 2021 and they will be governed in terms of the then prevalent policy. We are doing this because:- We want our clients to start managing calls without any business risk. We believe what we are delivering is a great solution for the client’s business. We want our clients to believe in our product which is used by thousands of customers every daPopular

• What is the difference in the service when I take it from your channel partners?

  There are absolutely no differences whether you have taken the service from. No matter whom you take the service from, whether it’s from the channel partners or directly from the sales agents, the services remain the same without any discrepancies. Our priority is to serve you better.Popular

• How long does it take to activate my account?

  It is always advisable to create a trial (demo) account before you start using the actual MyOperator account. It takes only 30 seconds to create your demo account and is valid for 3 days. When you have finally decided to get a MyOperator Call Management System for your business, you can simply initiate the payment from the panel and your services will be activated on TTS (text to speech). You will get the call from your AM within 48Hrs and he will confirm the plan anPopular

• What types of buttons can I add to a WhatsApp template?

  WhatsApp Business Template Buttons: CTA vs. Quick Reply WhatsApp Business templates support two categories of buttons, each with specific functions and limits. 1. Call-to-Action (CTA) Buttons CTA buttons let customers take external actions outside WhatsApp. Types of CTA Buttons 📞 Phone Number Button Opens the phone’s dialer with a pre-filled number Format: +1234567890 🌐 URL Button Opens a web page in the browser Limit: 1 Phone + 1 URL button per templatePopular

• How does variable mapping work in WhatsApp campaigns?

  Variable Mapping Variable mapping connects template placeholders (like 1 , 2 ) to columns in your uploaded Excel/CSV file. This makes your WhatsApp campaign personalized at scale, ensuring each recipient sees content tailored to them. What Are Template Variables? In your template, placeholders look like this: Hi 1 , your payment of ₹ 2 was received on 3 . 1 → Name 2 → Amount 3 → Payment Date Each placeholder must be linked (mapped) toPopular

• What are cloud-based services and how do I choose the right provider?

  Quick answer A cloud-based service is any software or infrastructure you access over the internet instead of running on your own servers. You pay as you go, and the vendor handles hardware, scaling, updates, and security. Use the 5-step checklist below to evaluate fit, security, reliability, performance, and cost before you commit. When should I use this guide? If your team is considering SaaS, PaaS, IaaS, or FaaS tools—and needs a fast, structured way to judge vendors against technicaPopular

• MyOperator Talent Philosophy: Hiring & Bottom-Quartile Management (BQM)

  ⚡Review these principles before making any hiring decision, giving performance feedback, or setting your own growth targets so you understand how our Bottom-Quartile Management (BQM) system and hiring bar directly shape career paths and team composition at MyOperator. 1. Why this memo exists MyOperator is not a family with unconditional membership. We are a professional, ambitious team choosing to play a hard, important game together – and to win. To build a truly world-class BusinessPopular

• How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?

  KYLAS CRM + MyOperator Integration Guide Quick answer Install the KYLAS Caller app from Marketplace. Add MyOperator as a Connected Account (API Key, Secret, IVR ID). Map every KYLAS user to the matching MyOperator agent. Copy the auto-generated Incoming-Call and Hang-up URLs into MyOperator → API Integration → Webhooks. Turn on Click-to-Call in MyOperator (recommended). Make one test call—KYLAS should show a pop-up and log an Activity. Table of Contents When shouPopular

• What are free-entry point conversations?

  What is a free-entry point conversation in WhatsApp Business, and how does it work? Quick navigation What qualifies as a free-entrySome readers

• What details can I view on the Campaign Listing Page?

  Quick answer: The Campaign Listing Page displays high-level performance metrics (Sent %, Delivered %, Failed %), powerful filters (Date Range, Status, and WhatsApp Number), and one-click actions (refresh, download report, open full report, and delete drafts/failed). Use it as your dashboard for quick health checks and triage before opening individual campaign reports. When should I use this guide? Use this guide whenever you need a fast health overview of multiple WhatsApp campaignsSome readers

• What happens if I select the wrong template category?

  ⚡ Quick answer Meta reviews every template for category fit (Utility, Marketing, Authentication). If the text doesn’t match, Meta will either: Recategorize it automatically Reject it outright A recategorized approved template usually works as-is; a rejected one must be created again. Meta generally takes 5 minutes to 48 hours to approve or reject a template. When should I use this guide? Use these steps whenever you: Want to avoid delays caused by miscategorized templatesSome readers

• Is this program available to all countries?

  Yes — the MyOperator Technology Partner Program is open to businesses worldwide. However, some product features (not the Partner Program itself) have geographic limitations: notably SMS/WhatsApp messaging is currently supported only in India. Quick summary (1 line) Partner Program: global ✅ — Product features: voice/number coverage varies by country; messaging (SMS/WhatsApp campaigns) = India only. Who can join the Technology Partner Program? Any registered business worldwideSome readers

• What are the types of WhatsApp templates available?

  WhatsApp Business Template Categories WhatsApp Business templates are divided into three Meta-defined categories: Utility, Authentication, and Marketing. These categories guide Meta’s review process and determine when and how messages can be sent to customers. 🔧 1. Utility Templates (Transactional) Purpose: Share important, time-sensitive updates after a customer action. Nature: Non-promotional. Common use cases: Order confirmations or shipping updates Appointment remiSome readers

• How does Meta handle billing for conversations?

  Meta bills WhatsApp Business Accounts (WABA) based on conversation categories. There are four categories: Marketing → Paid Utility → Paid Authentication → Paid Service → Free (if customer-initiated) Each conversation type runs on a 24-hour billing window per category per customer. 📊 WhatsApp Conversation Categories & Billing Rules |—|—|—|—|—|Some readers

• What is a MyOperator Demo account and what can I do in the 3-day trial?

  ⚡ Quick answer A MyOperator Demo Account is a free 3-day trial version of the MyOperator platform that allows businesses to explore the product’s features and understand how it can streamline their customer communication - before committing to a paid plan. It is designed as part of MyOperator’s DIY (Do-It-Yourself) signup process, where users can sign up, verify their WhatsApp number, and start exploring the platform instantly with minimal support or intervention. The demo account helps you evSome readers

• Can other agents access Assigned conversations?

  Assigned conversations: who can view and reply Yes, other agents can view conversations that are in the Assigned state—but they cannot reply unless the chat is reassigned or overridden by someone with the right permissions. 🔍 What Happens When a Conversation Is Assigned? |—|—|—|—|Some readers

• What are follow ups? How to make best use of it?

  Quick answer — Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark Done—so no lead or support request slips through the cracks. When should I use this guide? Read this FAQ if you want to: Convert missed calls into sales/support callbacks Measure follow-through Tune Follow-Up rules to avoid overloadSome readers

• How can I view and update timings and working days of my call flow?

  Update working hours and days in MyOperator call flows Quick answer — You can view and update the working hours and days for any call flow directly from the Design Callflow section in your MyOperator panel. Go to Call → Design Callflow → Select your call flow → Edit → Adjust schedule (working hours, working days, and holiday rules) → Preview → Publish. BEFORE YOU START (PREREQUISITES) Make sure you have the following ready before making changes: ✅ You are logged in to yourSome readers

• What types of headers can I use in a WhatsApp template?

  WhatsApp Template Headers A WhatsApp template supports one optional header that appears at the top of your message. Headers help grab attention or add media context, but they must follow Meta’s format and size guidelines. 1. Text Header Limit: Max 60 characters Best for: Short static titles like “Order Confirmation” or “NewSome readers

• What happens if I forget my Aadhaar VID

  If you forget your Aadhaar Virtual ID (VID), don’t worry—you can easily retrieve or regenerate it anytime using UIDAI’s official tools. The VID is not permanent, and you have full control over generating a new one whenever required. ✅ How to Recover Your Aadhaar VID 1. Via SMS From your registered mobile number, send: RVID <last 4 digits of Aadhaar> Send the SMS to 1947 (UIDAI helpline). You’ll receive your current active VID via SMS. 2. Online via UIDAI PortaSome readers

• What is a WhatsApp Template Message?

  WhatsApp Template Messages A WhatsApp Template Message is a pre-approved message format that businesses use to initiate conversations with customers outside the 24-hour service window. These templates help maintain compliance with WhatsApp’s rules while ensuring messages are professional, secure, and consistent. 📌 When Do You Need a Template Message? When you start a new conversation with a customer. When more than 24 hours have passed since the customer’s last message. For seSome readers

• What triggers the opening of a service conversation?

  A Service conversation opens when the customer sends you a message (customer-initiated). That message starts a rolling 24-hour customer service window during which you can send non-template (free-form) messages. This is separate from business-initiated conversations (Marketing, Utility, Authentication), which open when an approved template is sent and delivered, and no same-category window is already open. Quick navigation What exactly opens a Service conversation? (2-what-exactly-Some readers

• How does automatic contact creation work after a successful campaign?

  Automatic Contact Saving from WhatsApp Campaign Recipient Files When you upload a recipient file during WhatsApp campaign creation, the system can auto-save those recipients into your Contact Book. This keeps your customer list updated without extra steps—provided your file meets the required format. ✅ Conditions for Automatic Contact Saving The system will automatically create or update contacts if your file includes the required columns with valid data:Some readers

• What are the documents required in order to activate outbound calls on dnd numbers?

  TRAI UCC Compliance for DND Outbound Calling To comply with TRAI’s Unsolicited Commercial Communication (UCC) regulations, MyOperator requires specific documents before enabling outbound calls to numbers registered under Do Not Disturb (DND). These documents prove that you have customer consent and a compliant process for storing interaction logs. Documents Required 1. Individuals / Proprietorship Owners You must submit: Workflow description – A detailed outline of how aSome readers

• Is there a limit on the number of Aadhaar VIDs that can be created?

  Aadhaar Virtual ID (VID) Generation Rules and Limits 🆕 VID Generation Rules One active VID per Aadhaar → Only one VID can be valid at a time. Creating a new VID instantly invalidates the old one. Unlimited generations over time → You can generate new VIDs as many times as you want in your lifetime. 24-hour generation rule → A new VIDSome readers

• At any point, if I need to discontinue MyOperator services, shall I get my number back?

  ⚡ Quick answer — Yes. You are entitled to reclaim your number when you discontinue MyOperator services. MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy. How the Port-Out Process Works Submit discontinuation request Notify MyOperator that you wish to discontinue services (temporarily or permanently)Some readers

• Can multiple conversations be open at the same time?

  Yes. On WhatsApp Business (WABA), multiple conversation windows can be open concurrently if they are different categories (Marketing, Utility, Authentication) and/or a customer-initiated Service session is open. Each category maintains its own 24-hour window and is billed separately. Sending another template in the same category within 24 hours keeps the existing window (no new charge). Quick navigation Conversation categories & windows (matrix) (2-conversation-categories-windows-mSome readers

• What is MyOperator Technology Partner Program?

  Table of contents What is the Technology Partner Program? Who should join? Why join — concise partner benefits Technical integration options (copy-paste snippets) Commercial model & revenue paths How to apply — step-by-step (copy-paste) (2-6-how-to-apply-step-by-steSome readers

• How do I become a MyOperator technology partner?

  MyOperator Technology Partner Onboarding Apply via the Technology Partner form or email partnership@myoperator.co. Complete onboarding, use sandbox and API docs to build and test your integration, pass verification, and go live. Co-marketing and directory listing are optional after go-live. Quick summary (1 line) Apply → Onboarding call → Get sandbox & docs → Build & test → Verify → Go live → (Optional) Co-market. Who should apply Registered companies (SaaS, CRM, telepSome readers

• What kind of email I will get after subscribing MyOperator?

  ⚡ Quick answer After subscribing to MyOperator, you’ll receive a Welcome and Onboarding Email. This email contains your login details, plan confirmation, and step-by-step guidance to help you get started with your account and services. What the Welcome Email Contains Subject Line Example: “🎉 Welcome to MyOperator – Your Account is Ready!” Sender: support@myoperator.com or accounts@myoperator.com Recipient: Your rSome readers

• How do I set up auto pay in my account?

  You can enable Auto-Pay (Auto-Recharge) in your MyOperator account to make sure your balance never runs out. Once activated, payments are automatically collected each billing cycle or when your usage exceeds a threshold. 🔁 How to Enable Auto-Pay in MyOperator Log in to Dashboard Sign in to your MyOperator panel. Go to Billing Section From the side menu, click Billing. Select Recurring Payment Setup Sometimes labeled Set up Auto-Pay. Choose a Payment MethodSome readers

• What is the character limit for the WhatsApp template name?

  Quick answer The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. Character Limit Minimum: 1 character Maximum (technical): 512 characters Best practice: Keep names under 50 characters for readability and easier management. Invalid Characters Template names cannot include: Spaces → order confirmation 🚫 Special characters → ordeSome readers

• How I get to know that my account is running low balance?

  Quick answer — MyOperator automatically notifies you when your account balance is low, so you can recharge in time and avoid interruptions to your calls, WhatsApp/SMS campaigns, or automation workflows. Types of Low Balance Notifications You’ll receive alerts through these channels: Email — Sent to your registered billing email address. SMS — Sent to your registered admin or billing phone number. Dashboard banner — A warning pop-up is visible when you log in to the MyOperaSome readers

• What type of notifications will I receive?

  When should I use this guide? Use this FAQ to: Understand every alert category Decide which channels are best for each team Troubleshoot missing or excessive notificationsSome readers

• What steps are required to integrate MyOperator with KYLAS CRM?

  Set Up KYLAS CRM Integration with MyOperator Quick answer Enable inCall and afterCall webhooks in MyOperator. Turn on Click-to-Call (recommended). Make sure user email IDs match in both systems. Install the KYLAS Caller app and add a MyOperator Connected Account. Map agent webhooks (Incoming-Call + Hang-up URLs). Sync users between KYLAS and MyOperator. If any item is missing, call activities won’t sync. Table of Contents When to use this guide (2-1Some readers

• How is the credit balance checked when scheduling or running a campaign?

  Credit Checks to Prevent Failed or Partial Sends To prevent failed or partial sends, the system automatically performs two credit checks — once when you schedule the campaign, and again just before execution. This ensures you always have enough balance to deliver to your full audience. Credit Check Comparison |—|—|—|—|Some readers

• How does MyOperator log and sometimes fail to log calls in Freshsales?

  Quick answer Every inbound, outbound, or missed call is pushed to Freshsales as a Call Activity Match found → activity is appended to the Contact; no match → MyOperator creates a new Contact, assigns an owner, then logs the call. Calls are not logged when PhoneBridge is disabled, the OAuth token has expired, or you use dial modes (Customer-first / Parallel) that break owner mapping Table of Contents When to use this guide Prerequisites (Some readers

• What is the process for troubleshooting number verification failures?

  WhatsApp Business Platform (WABA) Number Verification and Messaging Limits When onboarding a phone number to the WhatsApp Business Platform (WABA), you may encounter verification failures. In addition, new numbers start with a default daily messaging limit, which can be increased over time by maintaining quality and completing verification in Facebook Business Manager (FBM). This guide covers both troubleshooting verification issues and understanding how to raise your messaging tiers.Some readers

• How do I start the WhatsApp onboarding process?

  To use the WhatsApp Business Platform (WABA) with MyOperator, you must complete a one-time onboarding process via Facebook Business Manager (FBM). This connects your business, verifies your number, and authorizes MyOperator as your partner. ✅ Step-by-Step: WhatsApp Onboarding Log in to Facebook Business Manager Go to business.facebook.com. Checklist: Confirm your business details (name, website, tax ID) are accurate. Create or connectSome readers

• How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?

  ⚡ Quick answer MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500). Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in effect—stop the emails by setting a higher minimum balance. Recharging or turning on Auto-Recharge prevents service interruptions to IVR, calls, WhatsApp/SMS campaigns, and automation workflows. When should I use this guide? Read it whenever yoSome readers

• How to generate aadhar virtual ID?

  You can generate your Aadhaar Virtual ID (VID) using official UIDAI channels: online, through the mAadhaar mobile app, or via SMS. 🔐 Methods to Generate Aadhaar VID 1. Online via UIDAI Portal Visit the official UIDAI VID Generator: https://resident.uidai.gov.in/web/resident/vidgeneration Select Virtual ID (VID) Generator under Aadhaar Services. Enter your 12-digit Aadhaar number and captcha. Click Send OTP andSome readers

• Number Port Out Requests - Terms and Conditions

  Porting your number away from MyOperator To port (transfer) your mobile or toll-free number away from MyOperator you must: submit the official port-out form, clear any outstanding dues, receive a No Objection Certificate (NOC) from MyOperator, and ask your gaining provider to initiate the port before the NOC expires. Quick summary (1 line) Complete the port-out form → pay any dues → MyOperator issues NOC → your new provider ports the number using the NOC (within the NOC validity winSome readers

• What are the steps to get Facebook Business Verification?

  Quick answer Open Business Settings → Business Info → Start Verification. Enter your legal business name, address, phone number (and website, recommended). Upload one document that proves your business identity and one that proves your address/phone. Choose e-mail or phone verification, enter the code, and click Submit. Meta reviews your application in 1–5 business days; status switches to Verified once approved. When should I use this guide? Read it before applying for MSome readers

• I have not linked my phone number to my Aadhaar number, can I still get an Aadhaar VID?

  Can you generate Aadhaar Virtual ID (VID) without a registered mobile number? Why a registered mobile number is mandatory OTP verification: Every VID request (portal, app, or SMS) requires OTP authentication sent to your Aadhaar-linked mobile. UIDAI security prSome readers

• Which browser is best for MyOperator?

  Quick answer Google Chrome (version 65 or later) is the recommended browser for MyOperator. Chrome ensures full compatibility with MyOperator features such as: Dashboards and real-time notifications Web-based click-to-call Chrome extension (detects phone numbers on web pages and enables one-click calling) Alternative Browsers (General Use) While optimized for Chrome, MyOperator also works on other modern browsers with some limitations: Mozilla Firefox → Good compatibilitSome readers

• What are the prerequisites for onboarding to WhatsApp?

  To successfully onboard your business to the WhatsApp Business Platform (WABA) via MyOperator, you must meet Meta’s mandatory requirements. ✅ Required SetupSome readers

• Can I use the same template in multiple WhatsApp accounts?

  Can I use the same template in multiple WhatsApp accounts? No. Each WhatsApp message template is tied to a specific WhatsApp Business Account (WABA). Templates are not shared across multiple accounts, even within the same Meta Business Manager. Why this limitation exists Templates are stored and reviewed per WABA ID Meta applies policies and rate limits based on the originating account This ensures auditability, localization, and compliance on a per-business basisSome readers

• Why is the audience count smaller than the original file uploaded?

  Why Do I See Fewer Contacts After Uploading My File? If your uploaded file shows fewer contacts in the campaign builder than expected, it’s because the system automatically filters out invalid, duplicate, or unsupported entries during upload. This ensures only clean, deliverable numbers are included in your campaign. 🔍 Common Reasons Contacts Are Excluded |—|—|—|—|Some readers

• Is there a fee to become a MyOperator technology partner?

  Becoming a MyOperator Technology Partner is free Becoming a MyOperator Technology Partner is completely free — there are no application, onboarding, or hidden fees. Quick summary (1 line) Apply → Onboarding → Get developer resources → Build & test → Go live — all with no partner fees. What "free" includes When you join the Technology Partner Program you receive the following at no cost: Bold textDeveloper accessBold text — APIs, sandbox environment, and integration docuSome readers

• How can I ensure my Excel sheet is correctly formatted for variable mapping?

  Formatting Your Excel/CSV for WhatsApp Template Variables When sending personalized WhatsApp campaigns, your Excel or CSV file must be formatted correctly so that template variables (e.g., , ) map seamlessly to real customer data. 🔑 What Are Template Variables? Variables are placeholders inside your WhatsApp template that get replaced with rSome readers

• How can I download my monthly statement?

  Quick answer You can download your monthly billing statement from the MyOperator Dashboard. The statement provides details of recharges, usage, taxes, and invoices, making it useful for audits and maintaining accurate financial records. 1. What is the monthly statement? A monthly statement is a detailed description of allowed and used feature information in the plan. It also describes the prepaid amount remaining in the account, along with adjustments for all paid amounts and the dSome readers

• What roles have access to WhatsApp functionalities?

  WhatsApp Feature Access by Role Access to WhatsApp features in MyOperator depends on the user role. Each role comes with default permissions, which the Owner can adjust under Settings → User Management. Role-Based Access Matrix |—|—|—|—|—|—|Some readers

• How can I access the Campaign Feature in WhatsApp?

  WhatsApp Campaigns via MyOperator The Campaign feature in WhatsApp (via MyOperator) allows you to send bulk or targeted template-based messages to your customers directly from your MyOperator dashboard. Prerequisites Before you can access the Campaign feature, make sure the following conditions are met: You have WhatsApp Business API (WABA) enabled via MyOperator Your accountSome readers

• What is the minimum requirement to run a campaign?

  Minimum Requirements to Launch a WhatsApp Campaign Launching a WhatsApp campaign in MyOperator requires meeting two essential conditions. If either is missing, the campaign will not start. Campaign RequirementsSome readers

• How do I know which country or region my customer belongs to?

  How WhatsApp Determines Country or Region WhatsApp determines a customer’s country or region based on the country calling code and network prefix embedded in their phone number (MSISDN). This is important for regional billing, compliance, and analytics. How Country Detection Works WhatsApp reads the international dialing code (e.g., +91, +1, +44) It then maps this prefix to a region using Meta’s internal country-code list This classification affects conversation billing,Some readers

• What data is logged in each Call Activity field when Zoho is integrated with MyOperator?

  Call Activity Key Fields — Zoho + MyOperator Quick answer Zoho auto-creates (or updates) a Call Activity by matching the caller’s number or UID. Ten read-only fields are filled from MyOperator’s webhook payload (see JSON sample). If any mandatory value is blank or the UID duplicates, Zoho leaves the field empty and flags the call in the integration log. Table of Contents When should I use this reference? Prerequisites (2-2-pSome readers

• What is the process when a conversation moves to the Assigned state?

  ⚡ Quick answer: When a chat moves into the Assigned state, it is auto-assigned to the agent who intervenes in that chat. Only the assigned agent can reply; everyone else has read-only access unless a Manager/Admin/Owner reassigns the conversation. When should I use this guide? Use this guide when you need to understand how ownership, visibility, and reassignment work once a conversation leaves the Open/Unassigned queues and becomes assigned to a specific agent. 1. PrerequisSome readers

• Formatting rules you should know before creating a WhatsApp Template Message

  WhatsApp Template Message Approval: Rules and Examples Before you submit a WhatsApp Template Message for approval, you must follow Meta’s formatting and compliance rules. WhatsApp applies automated checks plus manual review. Even small mistakes (like spacing, wrong variables, or unapproved URLs) can cause rejection, delay campaign launches, or hurt your quality score. This guide shows you the essential rules, with clear Do & Don’t examples so your templates pass review the first time.Some readers

• How will I and my customers benefit from MyOperator?

  MyOperator gives your business professional, always-on call handling, integrated call analytics, CRM sync and automation, strong security/compliance, and 24×7 support — all of which improve customer reachability, response times, personalization, and trust. Quick summary (one line) Branded numbers + cloud IVR → reliable routing & recordings → CRM automation & analytics → lower infra cost + remote agents → better customer experience and measurable conversions. Benefits for yourSome readers

• What are the key features of the LeadSquared-MyOperator integration and how do they work?

  LeadSquared-MyOperator Integration Guide When should I use this guide? Read this if you’re evaluating or have just enabled the LeadSquared–MyOperator connector and want a copy-paste-ready feature matrix plus enablement steps. Table of Contents Feature matriSome readers

• How can I ensure that users added are able to receive calls for the departments assigned to them in MyOperator?

  ⚡ Quick answer: Add the user to the correct Department(s), turn Call Availability On for that user, confirm the Department’s ring strategy includes them, ensure business/availability hours don’t block calls, and place an external test call to verify. Before you begin (prereqs & permissions) The user must already be added to the Department: Manage › Departments › Department › Users. You need permission to manage Users, Departments, and Call Flow Setup. (https://content.aSome readers

• What is Free Tier Conversations?

  Free Tier Conversations Service conversation opens when a customer messages you. That inbound message starts a rolling 24-hour customer service window during which you can send non-template (free-form) replies at no charge. This is different from business-initiated conversations (Marketing, Utility, Authentication), which are billed per 24-hour category window. A Free-Entry Point (FEP) window lasts 72 hours (billing-free) when a user comes via Click-to-WhatsApp Ad or Facebook Page CTA and youSome readers

• How do I connect my FBM account to MyOperator?

  Connect Facebook Business Manager (FBM) to MyOperator for WhatsApp Business API Connect FBM from the MyOperator panel under WhatsApp → Accounts → Apply for WhatsApp Business API, then sign in via FBM login details, select or create a WhatsApp Business Account (WABA), complete business details, and submit for Meta review (≈ 1 hour). When should I use this guide? Follow these steps the first time you link a Facebook Business Manager to MyOperator so you can provision a WhatsApp numbeSome readers

• How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk? 

  How MyOperator logs calls and activities in Zoho Recruit, Zoho Bigin, and Zoho Desk Quick answer Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then logs the call. Calls are not logged when PhoneBridge is disabled, the OAuth token is expired, or you use Customer-first / Parallel dial modes that break owner maSome readers

• How can I create an IVR/call flow with direct forwarding?

  Quick answer Create or edit a call flow in the Call Flow Designer, choose No when asked about a menu (this disables IVR options), select your destination (single user, user group, or department), add optional voicemail or after-hours fallbacks, preview the flow, then Save → Publish. Why use direct forwarding Fast routing for urgent lines (support hotlines, VIP lines). Simplifies caller experience — connect immediately without menu navigation. Useful for auto-forward rules (CRSome readers

• What media format does the WhatsApp Template Message support?

  Quick answer — Every WhatsApp Template Message must contain body text. Media is optional and, if used, appears only in the header. Supported header formats: images (JPG, JPEG, PNG) up to 5 MB; videos (MP4) up to 16 MB; documents (PDF) up to 10 MB. When should I use this guide? Consult it before submitting a template to be sure your media type, size, and formatting meet WhatsApp rules—avoiding one of the most common rejection reasons. 1. Supported media formats (header only)Some readers

• Are Aadhaar VIDs permanent?

  📅 VID Validity & Regeneration Rules No fixed expiry date → A VID stays valid indefinitely unless replaced. One active VID at a time → Generating a new VID automatically invalidates the old one. 24-hour regeneration limit → A new VID can only be generated once every 24 hours. Unlimited regSome readers

• Can I use “WhatsApp” facility in my number, which I already transferred the ownership to MyOperator?

  Quick answer: Yes. You can continue to use WhatsApp (personal or business) on your number even after transferring ownership to MyOperator. How It Works OTP delivery: To activate WhatsApp, you’ll need a one-time password (OTP). Since SMS from the SIM is restricted after transfer, the OTP will be routed to you via MyOperator support. Multi-device login: If your WhatsApp is already linked on other devices (e.g., WhatsApp Web or companion mode), those connections remain active. BusinSome readers

• How do I find a call’s UID (Unique Identifier) in MyOperator?

  ⚡ Quick answer — Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane. Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from the "UID" column. Share this UID with Support whenever you report a call-specific issue. When should I use this guide? Reference these steps whenever you need the exact UID to pull a recording, reconcile call data, or open a precise support tickSome readers

• What are the campaign status options?

  Each WhatsApp campaign goes through one of the following status states. Use this guide to understand what each status means and how to interpret it. 📋 Campaign Status Reference |—|—|—|—|Some readers

• Are non-template messages allowed during a free-entry point conversation?

  Can I send non-template messages during free-entry? Yes, but only while the 24-hour customer service window is open with that customer. Free-entry (for example, Click-to-WhatsApp Ad, Page CTA) does not bypass the 24-hour rule. What are non-template messages? Non-template messages are free-form messages you send without pre-approval. Use them to: Reply to customer questions in real time. Continue a conversation inside the 24-hour customer service window.Some readers

• Do these WhatsApp Template Messages need to be approved by the WhatsApp Team?

  Yes — every WhatsApp Template Message must be reviewed and approved by Meta (formerly Facebook) before it can be used. This ensures compliance with WhatsApp’s Business Policy and guarantees that your messages can be reliably delivered to customers. 📋 What Happens During Review Meta’s automated and manual checks validate: Spelling & grammar – message must be error-free Formatting – proper use of parameters (e.g., 1 , 2 ) Policy compliance – content must follow WhatsASome readers

• What happens when a customer responds to a template message?

  WhatsApp 24-hour messaging window Once a customer replies to a template message, WhatsApp opens a 24-hour messaging window that allows agents to send free-form messages without needing templates. What is the 24-hour session window? ✅ Begins as soon as the customer replies ✅ Allows you to send messages of any type—text, media, quick replies—without templates ⏱ Lasts for 24 hours from the customer’s most recent message What you can send during the window Text messageSome readers

• What is a fallback value in variable mapping?

  Fallback Values for Variables A fallback value is a default placeholder text used when a variable has no data in your uploaded file. It ensures every recipient receives a coherent message, even with missing personalizations. (https://content.api.getguru.com/files/view/8e7749c6-0f89-467f-984e-828f12Some readers

• What kind of Template Messages does WhatsApp approve?

  WhatsApp Template Messages: Approved Types and Guidelines Since October 2021, WhatsApp has expanded the scope of approved Template Messages. Businesses can now use them not only for transactional updates but also for promotional and follow-up engagement—provided they comply with WhatsApp’s Business Policy and formatting rules. ✅ Approved Template Message Types |—|—|—|Some readers

• How is pricing information included in webhooks?

  When a message is sent through the WhatsApp Business Platform, pricing information is only provided in the message status webhook (not in the initial send response). This webhook is the source of truth for tracking billable usage across both the Cloud API and On-Premises API. ✅ WHERE TO FIND PRICING Pricing details are embedded in the statuses array of the webhook payload. They appear after delivery, which means the amount shown is final and billable. Example Payload (Cloud API):Some readers

• What is the purpose of sending a test message during campaign creation?

  Send a test message Sending a test message is the safest way to preview your campaign before it reaches hundreds or thousands of recipients. It helps you spot errors early, confirm media and variables, and avoid costly mistakes that could impact compliance or customer trust. Why send a test message? ✅ Bold Verify formatting: Check message layout, buttons, and personalization on an actual phone. ✅ Bold Catch errors early: Fix typos, broken links, or misaligned variables before laSome readers

• Who is the MyOperator Technology Partner Program meant for?

  Table of contents Who is this FAQ for? Quick answer Ideal partner profiles (with examples) Primary use cases and sample flows Benefits for each partner type Minimum technical and commercial requirements How to apply — copy-paste steps (2-7-howSome readers

• How much time does WhatsApp take to approve a template message?

  Most WhatsApp Business templates are reviewed and approved within a few minutes, but Meta officially allows up to 24 hours. Approval time depends on your template’s content, media type, and compliance with WhatsApp’s Business & Commerce Policies. 📊 Average Approval Times by Template TypeSome readers

• How do I transfer a live call to another agent in MyOperator?

  Quick answer — While on a call, press ✱2 + agent extension on your phone, or click Transfer in the Live Call widget, pick the target agent, and hit Go. The caller hears brief hold music and then connects to the chosen agent; Call Logs will show "transferagent" with a timestamp. When should I use this guide? Use these steps whenever you need to move a caller to the right teammate (e.g., from Support to Billing) without asking the caller to hang up and redial. Table of ContentsSome readers

• WhatsApp Template Message Guidelines

  ⚡ Quick answer — Meta reviews every template. Keep the tone polite, use correct 1 , 2 variables, match the selected language, avoid shortened URLs, and respect button limits to avoid rejection. When should I use this guide? Use it right before submitting a new WhatsApp template so you can check content, variables, links, and buttons against Meta’s rules and prevent delays. What are WhatsApp template messages? A “template message” is a pre-written, pre-approved messagSome readers

• Why is MyOperator offering this program?

  Table of contents What is the Technology Partner Program? Why is MyOperator offering this program? Who should join? Partner benefits (quick list) How to join — step-by-step Technical prerequisites & integration paths Onboarding timelineSome readers

• How do I start my 3 day free trial?

  MyOperator 3-Day Free Trial Table of contents What is the 3-day free trial? Who is this trial for? How to sign up — step-by-step (copy-paste links) What’s included in the trial (features you can test) Technical & account prerequisites Trial expiry, retentiSome readers

• What happens to conversations assigned to deleted agents?

  Handling Orphaned Conversations After Agent Deletion When an agent is deleted from the platform, any conversations assigned to them remain in the Assigned state but become orphaned—meaning no active agent owns them. 🔍 System Behavior After Agent Deletion 🟡 Conversations stay assigned but no one can reply to them until reassigned 🚫 Deleted agents no longer appear in the assignee dropdown or reporting filters ⚠️ No automatic reassignment occurs unless set up via automation or adSome readers

• What happens if I respond after the 24-hour window of a free-entry point conversation?

  Free-Entry Point Conversation Overview A Free-Entry Point (FEP) conversation gives you 72 hours of free billing once a customer messages via a Click-to-WhatsApp Ad or Facebook Page CTA and you reply within 24 hours. However, the 24-hour customer service window still controls whether you can send non-template (free-form) messages. ≤ 24h since customer’s last message: You can send non-template messages (and templates) — free under FEP. 24h and < 72h: The service window is closed → you muSome readers

• How can I pay offline?

  Pay offline via bank transfer or cheque (and apply your offline payment code) What counts as “offline” Offline payments include: Bank transfers (NEFT/RTGS/IMPS) made directly to MyOperator’s official bankSome readers

• What happens if my WhatsApp campaign exceeds my daily messaging quota?

  ⚡ Quick answer If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest of the messages will fail, and you’ll see an error: “Audience size exceeding remaining quota, some messages may not be delivered.” Only the first quota-compliant batch is delivered. When should I use this guide? Read this whenever you’re planning a WhatsApp broadcast that might reach more users than your current tier allows, so you can adjustSome readers

• Why is WABA onboarding important for MyOperator?

  WABA onboarding WABA onboarding is the mandatory process of registering your business with Meta’s WhatsApp Business Platform (WABA) through MyOperator. Without it, you cannot send proactive messages, use approved templates, or run campaigns. Onboarding ensures your business is verified, compliant, and connected so you can manage both calls and WhatsApp chats from one platform. ✅ Why WABA Onboarding Matters Unlock WhatsApp Business as a second communication channel alongside callsSome readers

• Do we have Add Contact API?

  Contact - Add a contact (POST) URL: https://developers.myoperator.co/contactadd Method: POST Input parameters token (required): MyOperator API token issued to the user who is accessing the API (Manage API integration Public API API Token). contactname (required): Name to be given to the contact. phonenumber (optional): Phone number of the contact. emailid (optional): Email ID of the contact. assignto (optional): UUISome readers

• What are the benefits of using WhatsApp with MyOperator?

  By integrating WhatsApp with MyOperator, your business can manage calls and WhatsApp chats on the same platform. This means faster responses, less tool-switching, and a single source of truth for customer interactions. Integration also ensures you stay compliant with WhatsApp’s messaging rules while giving agents the full context they need across calls, chats, and CRM. 📊 Top Benefits of WhatsApp + MyOperator Integration |—|—|—|Some readers

• What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?

  Quick answer In five self-service steps, any business can test MyOperator without talking to Sales: Signup OTP Business info Auto-profiling with a 3-day WhatsApp trial Dashboard access Voice features stay locked until KYC is approved. No service number or IVR is provisioned until KYC is approved. Purchasing the WhatsApp-only Compact plan never requires KYC. When should I use this guide? Open this guide as soon as you begin signup. It shows every screen you’lSome readers

• What is a customer service window?

  WhatsApp Customer-Service WindowSome readers

• Are there any rules for organizing buttons in the template?

  Yes. WhatsApp requires that buttons in a template follow specific grouping and ordering rules. If buttons are mixed incorrectly or exceed limits, your template will be rejected by Meta. 🔘 Types of Buttons You can add buttons to enrich your template, but each template must follow category limits: Quick Reply → Sends a predefined response back to your system (in-app only). Call-to-Action (CTA) → External actions: 📞 Call button → Opens dialer with a predefined numSome readers

• What languages are supported for templates?

  ⚡ Quick answer MyOperator supports the following three English language variants for template creation: English (default) English (US) English (UK) Each template must be submitted in one language only. Can I Use Other Languages? Officially, only English variants are supported in the MyOperator Panel. However, Meta's backend may accept templates in additional languages (like Hindi, Tamil, etc.) if: The text is properly formatted The template complies with category andSome readers

• How can I add a New User?

  Add a New User Sign in → Manage → Settings → Users → Add New → fill details (name, email, extension, mobile) → set call/role preferences → Save. Add the user to relevant department(s) to receive IVR/callflow traffic. Before you begin (prerequisites) You must have an account with Admin or User-management permissions. Know the user’s full name, business email, extension number, and mobile number. Decide whether the user should have Panel Access (portal login) and which RoSome readers

• How can I add users to the departments? How to define the call routing method for those users?

  Quick answer Go to Manage → Settings → Departments → Add New or Edit a department → set manager and assign users → open Department settings for call flow to choose routing (Serial, Simultaneous, Balanced, Sticky) → set ring time and order → Save. Ensure each user has Call Availability enabled in Manage → Users. Before you begin (prerequisites) You must have Manage / Admin permissions. Know the department name and the users (their extensions) you want to add. Decide routSome readers

• Why We Say No to Customisation (Even When Customers Are Ready to Pay)

  1. Purpose of this document Many of our prospects and customers say some version of: "We are ready to pay more. Can you build this just for us?" This document explains why MyOperator usually says no to customisation, even when customers are willing to pay, and how every customer-facing team member should explain this confidently. It is not a script to hide behind. It is a philosophy that keeps MyOperator a strong Business AI Operator rather than a custom software vendor. 2. Our identitySome readers

• Where can I download the rate cards?

  WhatsApp Rate Cards WhatsApp Rate Cards are the official source of truth for conversation-based pricing on the WhatsApp Business Platform. They’re published by Meta, refreshed monthly, and show the exact per-conversation cost across regions, currencies, and categories. 📥 Downloading Rate Cards Download Rate Cards (All Currencies) – CSV (https://app.getguru.coSome readers

• What filters can I use in the MyOperator ↔ Freshdesk integration and how do I configure them?

  Quick answer You can control which calls become Freshdesk tickets (and how) with four filters: Ticket Type, Event Type, Call Status, and Department. Each filter has options, and all can be combined for precise routing. When should I use this guide? Limit tickets to certain call types (e.g., only missed inbound calls). Append new calls to an open ticket instead of creating duplicates. Route tickets only to specific departments like "Sales" or "L2 Support." Table of ContentsSome readers

• How long does a conversation last on WhatsApp Business API?

  Most WhatsApp Business conversations last 24 hours. A special Free‑Entry Point (FEP) conversation lasts 72 hours (billing‑free) when a customer comes via a Click‑to‑WhatsApp Ad or Facebook Page CTA and you reply within 24 hours. The 24‑hour customer service window still governs whether non‑template messages are allowed. Quick navigation Two timers to track: 24h vs 72h Default durations & billing (matrix)Some readers

• What is conversation-based pricing on WhatsApp Business API?

  You’re charged per 24‑hour conversation window, not per message. Windows open either when a customer messages you (Service) or when your business delivers an approved template (Marketing, Utility, Authentication). A special Free‑Entry Point (FEP) window lasts 72 hours and is billing‑free when a user comes via Click‑to‑WhatsApp Ad or Facebook Page CTA and you reply within 24 hours. Quick navigation Core model at a glance Conversation categories & billinSome readers

• Where can I access my archived data?

  Quick answer Use Reports → Export to download archived logs/notes/users as CSV via email. Use Logs → Advanced/Criteria to filter for archived items and Unarchive if needed. For granular investigation, open Logs and click any row to view the Detailed Log (full call journey). Who this is for Teams that need to retrieve archived call data, validate compliance/audits, or reconcile usage and outcomes (e.g., Finance, QA, Ops). Before you start (permissions & prep) EnsuFew readers

• How does WhatsApp charge for conversations?

  WhatsApp Conversation-Based Pricing WhatsApp uses a conversation-based pricing model for businesses. Instead of charging per message, WhatsApp charges per 24-hour conversation window between your business and the customer. 1. What is a Conversation? A conversation begins when your business sends a message (template or service) and is valid for 24 hours from delivery. If another message is sent within that window, no extra charge applies. If 24 hours pass without a reply, sendinFew readers

• How to Identify Unknown Phone Numbers in MyOperator

  Quick answer If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover caller identity. When to Use This Guide? Use this guide if: You see calls from numbers not saved in your contact list or CRM. You want to know if a number has previously interacted with your business. You need caller identity info for folFew readers

• How to recharge your account from MyOperator panel using billing option?

  Quick answer — You can easily recharge your MyOperator account balance through the Billing section in your dashboard. Follow these steps: Step-by-Step Guide Log in to Dashboard Go to MyOperator Login and sign in with your credentials. Navigate to the Billing Section From the left-hand sidebar, click Billing. Open the "Payments" tab View your current balance and recharge history. Enter Recharge Amount Type in the amount yoFew readers

• Can Aadhaar VIDs be created by anyone, on my behalf?

  Can someone else generate my Aadhaar Virtual ID (VID)? No. Only you, the Aadhaar number holder, can generate or retrieve your Aadhaar Virtual ID (VID). UIDAI strictly enforces this rule to protect your privacy and prevent misuse. Why Only You Can Generate Your VID VID generation requires OTP verification sent to your registered mobile number. UIDAI mandates that the requestFew readers

• Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?

  ⚡ Quick answer If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active in Dashboard → Billing / Compliance. Correct any digit typos or missing country/STD codes in ads or websites. Test again from two different carriers; you should now reach the IVR or an agent. When should I use this guide? Use itFew readers

• How can I create a new outbound dialer campaign in MyOperator?

  You can create two kinds of outbound campaigns—Agent-Connect (bridges answered calls to agents) and IVR/Broadcast (automated voice with optional keypad input). Use the steps below, plus CSV/API examples and test checks, to launch safely. Prerequisites Feature access: Outgoing calling is enabled on your account. Caller ID: Approved brand number (CLI) to present on calls. Contacts & consent: Clean list (E.164 numbers) and opt-in compliant for your region; define quiet hours.Few readers

• Can I use the same WhatsApp template for transactional and promotional messages?

  ⚡ Quick answer You can, but it's not recommended. Each WhatsApp template must serve one clear purpose—either: Utility (Transactional) Authentication Marketing (Promotional) This classification is required by Meta’s official categories. Mixing purposes in one template can cause approval delays and rejections (if misused). Such templates (if content follows Meta's guidelines) will always be part of the Marketing category, even if they contain a notification. Why CategorisationFew readers

• What is the default ringing time for agents in MyOperator, and how can I change it?

  Quick answer Default: 25 seconds. Configurable: 10–25 seconds per department in the dashboard. Save changes in Department → Call Flow Settings to apply immediately. When should I use this guide? Use this guide if you need to shorten or extend the time an agent’s phone rings before the call moves to the next agent or fallback action. 1. Default vs. Custom Ringing Time |—|—Few readers

• What happens after my 3-day MyOperator trial ends, and how do I reactivate full calling?

  Quick answer — When the trial expires, your account shifts into limited-access mode: all inbound/outbound calling and automations pause, but you can still log in, review data, and upgrade at any time. Upgrading or adding a payment method instantly restores full service—your IVR, numbers, and call logs remain intact. When should I use this guide? Follow these steps if your free trial just ended (or minutes ran out early) and you want to understand what’s paused, what’s still accessible,Few readers

• How do I download the full call log for my account?

  Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link. When should I use this guide? Use this walkthrough when you need to audit activity, analyse calls in a spreadsheet/BI tool, or provide evidence for compliance requests. 1. Prerequisites & limits Permission: Reports: Export (or Admin) Date range: large ranges may take longer; very large exports can be split automatically. TiFew readers

• Know your last month statement mail:

  Quick answer: Your MyOperator services may be temporarily suspended if your account balance is exhausted or if there are unresolved billing issues. When this happens, you will receive an Account Suspension Email explaining the reason and providing steps to reactivate your account. What the Suspension Email Contains Subject line: "⚠️ Action Required: Your MyOperator Account Has Been Suspended" Sender: accounts@myoperator.com or support@myopFew readers

• What chat types does MyOperator support, and how do I configure and handle Active vs Requesting Chats?

  Quick answer — MyOperator classifies every conversation as either: Active Chat: bot resolves the query without a human. Requesting Chat: bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + idle timeout). Agents intervene from the Requesting queue, reply, then click Resolve to return control to the bot or archive the thread. When should I use this guide? Use these instructions if you: Own chatbot escalation rules. Staff tFew readers

• Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?

  Quick answer Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these checks, follow the escalated steps below and send Support the sample Call IDs. When should I use this guide? Use these steps whenever the Call Logs panel in the MyOperator web app shows zero or heavily delayed entries while you know calls arFew readers

• How do I automate WhatsApp reminders for abandoned carts with the MyOperator–Shopify plugin?

  Quick answer: Inside MyOperator → Ecomm+ → Workflow, open Abandoned Cart Recovery, toggle each reminder ON (up to three), pick a pre-approved template, map the Shopify variables, set a delay between 15 minutes and 24 hours, test, then click Update workflow. Shoppers who leave items in their carts will now receive timed WhatsApp nudges that link them straight back to checkout. When should I use this guide? Use this walkthrough only if you already: Installed the MyOperator ⇄ Shopify pluginFew readers

• What are WhatsApp message templates and how do I create, submit, and track them in MyOperator?

  Quick answer: WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. Templates are required for outbound messages sent more than 24 hours after a customer’s last reply. Template categories affect pricing: Utility and Authentication are typically cheaper, while Marketing often incurs higher rates. Templates ensure compliance with WhatsApp policies and allow businesses to send messageFew readers

• What are Personal Preferences in MyOperator and how do I update my profile?

  ⚡ Quick answer It’s the central place to update billing and organisation details—e.g., billing address, GSTIN, contact email—and to download up to 12 past invoices. Path (web): Billing ▶ Preferences ▶ Personal or Account. Only users with the Admin or Billing role can edit data; Agents will see an “Access Denied” banner. Personal Preferences let you edit your own name, email, and password, while the Account tab (read-only for most users) shows business-level details such as role, extensFew readers

• How to change the ringing time to the user?

  You can change how long a user’s phone rings before the system forwards the call to another user, department, or voicemail. This can be configured directly in the MyOperator panel. Step-by-Step: Adjust Ringing Duration Log in to Dashboard Sign in to your MyOperator panel. Go to Departments From the top menu, click Manage. Navigate to Settings → Departments. Select a Department Click Add New to create a department or Edit an existing one. Locate RingingFew readers

• What are the benefits, prerequisites, and limitations of using the WhatsApp Business API with MyOperator?

  Quick answer Integrating WhatsApp Business API with MyOperator lets you handle calls and WhatsApp chats on one dashboard, automate rich-media messages at scale, and stay compliant with Meta rules. Be aware of a 24-hour reply window, template requirements outside that window, and single-device restrictions. When should I use this guide? Read this guide if you plan to: Activate WhatsApp inside MyOperator Request the green-badge Official Business Account (OBA) Understand costs,Few readers

• How do Credit Limit, Minimum Balance, Minimum Top-Up, and Total Usage Balance work in MyOperator, and which of them can I edit?

  ⚡ Quick Answer Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: –₹10 Minimum Top-Up: ₹1,500 You cannot edit your credit limit, but you can edit your Minimum Balance and Minimum Top-Up in Billing → Payment Settings. If your Total Usage Balance falls below the credit limit, all services pause until dues are paid and you click Refresh Balance. --Few readers

• What documents do I need to activate a MyOperator virtual or toll-free number?

  ⚡ Quick answer PAN card is mandatory for every applicant. Choose Aadhaar-based eKYC for instant activation, or upload scanned proofs for manual KYC (3–4 h). Required ID + address documents vary by business type—see the tables below. When should I use this guide? Refer to this guide right before you start the KYC process in the MyOperator dashboard so you can collect the exact documents in advance and avoid re-submission delays. 1. KYC verification methodsFew readers

• Under what conditions will agents not receive SMS notifications?

  Quick answer — Agents miss SMS alerts when any of nine blockers occur (e.g., daily SMS quota exhausted, SMS feature disabled, invalid phone number, personal opt-out, rule conflicts, or carrier issues). Run the self-check table below to confirm quota, settings, numbers, and rule priority before escalating. When should you read this? — Open this FAQ the moment an agent says, “I didn’t get the SMS,” or if you’re setting up After-Call SMS for the first time and want to know every conditioFew readers

• How do I confirm or cancel Cash-on-Delivery orders in Shopify via interactive WhatsApp messages using MyOperator?

  ⚡ Quick answer - Turn on the COD Order Confirmation or Cancel workflow inside MyOperator ➜ Ecomm+ ➜ Workflow. Pick your approved COD template (with “Approve” and “Cancel” buttons), map the Shopify variables ( name , orderid , link ), test the message, and click Update workflow. Each time a shopper places a COD order, they’ll instantly receive a WhatsApp prompt to confirm or cancel with one tap—helping you filter out non-serious buyers. When should I use this guide? Use theseFew readers

• What should I keep in mind when selecting a template for a campaign?

  📌 How to Choose the Right Template for a WhatsApp Campaign Selecting the correct WhatsApp-approved template is the foundation of every successful campaign. A mismatch in variables, media, or approval status can block your launch. 🧭 Key Steps & ChecksFew readers

• What is a virtual number, and how do I set one up in MyOperator?

  A virtual number is a cloud-hosted phone number that isn’t tied to a physical line or SIM. Incoming calls first land on MyOperator’s cloud PBX, then route to any destination you set—mobile, landline, softphone, SIP trunk, or ring group. Use this guide if you want to: Understand virtual numbers Buy one inside MyOperator Compare with toll-free or direct landline numbers 1) How a virtual number works Cloud-based: No copper line/SIM; lives in MyOperator’s cloud. Smart forwarFew readers

• What all track points are covered in the Customer Journey?

  ⚡ Quick answer — The Customer Journey is a detailed, timestamped timeline of every key interaction between your team and a user. It provides a 360° view of conversations, actions, and engagement, helping agents and managers understand the full context before responding. Tracked Events in the Customer Journey The following events are automatically logged: 1. Agent Activity The agent joined or left the conversation Conversation auto-assigned by the agent Chat reassignFew readers

• What should I do if I am adjusting TDS amount in my payments to MyOperator?

  Quick answer: If you are deducting TDS (Tax Deducted at Source) from your payments to MyOperator, you must submit valid proof so the deduction can be reconciled against your invoices. Steps to Adjust TDS on Payments Calculate and deduct TDS as per the applicable rate (commonly 2% or 10%, based on service type). Pay the net amount to MyOperator (Invoice Total – TDS). Email your TDS challan/Form 16A to accounts@myoperator.com. IncludeFew readers

• How to Get and Manage a MyOperator Helpline Number for Your Organisation

  Quick Answer You no longer need to manually create or configure a helpline number. To get a MyOperator helpline for your organisation: Sign up on the MyOperator website, or Connect with your MyOperator Account Manager. The MyOperator onboarding team will handle your helpline setup, IVR, routing, and agent mapping. You’ll receive login access to monitor and manage calls through your dashboard once everything is ready. When to Use This Guide Use this guide if your organisFew readers

• Know your payment page:

  ⚡ Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by selecting or entering a top-up amount, or choose bank transfer. It also includes information about minimum balance and minimum top-up alerts, with an option to edit alert values. Where to Find the Payment Page Log in to your MyOperator DaFew readers

• How does the MyOperator Outbound Dialer work and how do I place a business-ID call?

  ⚡ Quick answer: Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call. The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and records, if enabled) in Dashboard → Call Logs. When should I use this guide? Use these steps if you want agents to call customers from mobiles while showing the company Caller ID, with recordings and logs tied back to MyOperator. Key FeFew readers

• What are the major components of a WhatsApp template?

  WhatsApp Message Template Components A WhatsApp message template is made up of four components. The Body is mandatory (required in every template). The Header, Footer, and Buttons are optional, but if used, they must follow Meta’s strict guidelines. These parts determine how your message looks and whether it passes Meta’s approval process. 🧱 1. HEADER (Optional) Appears at the top of the message. Can be Text, Image, Video, or Document. Used to grab attention or preview cFew readers

• How do I delete a draft IVR—or disable an active IVR—in MyOperator?

  ⚡ Quick answer: You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below. Before you begin You’ll need MyOperator dashboard access with permission to edit Call Flow Setup. Identify whether your IVR is Draft or Active. If you plan to bypass audio, prepare a silent welcome file. Option A — Delete a Draft IVR Go to Call Flow Setup in your MyOperator dashboard. IFew readers

• How do I safely delete (remove) a DID in MyOperator, and what should I check first?

  Quick answer: Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in under a minute and can no longer be used for routing or outbound CLI. When should I use this guide? Use it when a phone number is permanently retiring or being replaced, and you must ensure calls, caller-ID, billing, and compliance stay intactFew readers

• How to submit a New WhatsApp Template Message?

  Submit WhatsApp Template Messages To send proactive messages such as alerts, OTPs, or promotions via WhatsApp, you need to create and submit a template message. These templates must be approved by Meta before they can be used in business-initiated conversations. Prerequisites Before submitting a template, confirm that: You have a WhatsApp Business Account (WABA). You hold the Admin role in Meta Business Manager. Your business has completed Meta Business Verification.Few readers

• Why We Choose SMBs (Without Rejecting Enterprises)

  ⚡We are SMB-first because we are platform-first. If we stay true to this, we will win with SMBs at scale and earn the right to work with enterprises without becoming a services company. 1. Platform-First, Not Vendor-First MyOperator is building a Business AI Operator – a product-first platform, not a service company. With large enterprises, companies usually slide into vendor mode: heavy servicing, custom projects, long approvals, and bureaucracy. In vendor mode, we spend more tiFew readers

• How do I block spam calls in MyOperator?

  Use the Block List on your MyOperator web dashboard. Click Add Number → enter the phone number, caller name, and reason → Save. The number is blocked instantly across all connected phone lines. When should I use this guide? Follow these steps whenever you need to stop nuisance or fraudulent callers from reaching any of your MyOperator virtual numbers. It also covers exporting, searching, and unblocking numbers. 1. Overview The Block List is a central dashboard page that lets yFew readers

• What is MM Lite on MyOperator and how do I enable it for faster, verified WhatsApp delivery?

  Quick answer MM Lite is a free routing layer that automatically sends your WhatsApp Marketing templates through an authenticated WhatsApp Business Account (WABA). Enable it in one click and expect delivery-time improvements from ~6–8 s down to ~2–4 s—no API or template changes required. When should I use this guide? Use these steps if you already have a WABA number in MyOperator and want higher deliverability, quicker sends, and a verified sender badge without rewriting your campaigns.Few readers

• What is an extension number in MyOperator, and how do I use it?

  Quick answer An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. All MyOperator extensions are exactly 2 digits (10–99). Single-digit or 3-plus-digit numbers are rejected. Dial the 2-digit code internally or after your IVR greeting to reach a user directly. When should I use this guide? Read this guide whenever you need to assign, dial,Few readers

• How will I know if Meta rejects my account?

  ⚡ Quick answer If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. Meta makes the final approval decision — MyOperator only reflects the status and helps you reapply or appeal. Where to Check the Status Log in to your MyOperator panel → in.app.myoperator.com Navigate to WhatsApp → Accounts in the left navigation bar Under WhatsApp AccountFew readers

• What should I do if click to call / web call is not working?

  ⚡ Quick answer Click-to-Call: You click a number in the Web Panel; MyOperator first calls your agent device/softphone, then bridges the customer. Web Call: The call happens in your browser (uses your mic/speakers). Quick self-check (60 seconds) Account and credits: No dues; enough outbound credits. Number format: Use E.164 (e.g., +91XXXXXXXXXX). Availability: You are Logged in and Available in the Web Panel. Browser: Latest Chrome/Edge/Firefox; disable VPN/proxy fFew readers

• How can I access my WhatsApp Business Account's billing details?

  Billing for your WhatsApp Business Account (WABA) Billing for your WhatsApp Business Account (WABA) is managed entirely in Meta Business Suite. From there, you can download invoices, track payments, and update payment methods. Before You Begin To access WABA billing information, ensure that: You are an Admin of the Meta Business Manager that owns the WABA. You are logged into the correcFew readers

• Who is authorized to store Aadhaar VIDs?

  Aadhaar VID Storage Policy 🛡️ Key Rules for Aadhaar VID Storage UIDAI-only storage → VIDs are securely stored only in UIDAI’s system. No third-party retention → Agencies such as AUAs, KUAs, banks, telecoms, e-KYC providers, or private organizations cannot store VFew readers

• What impact would it create if LOGS services went down?

  Quick answer When the Logs service is down, you lose only the searchable history—active calling still works. What breaks Calls → Logs page, log exports, and Log APIs stop returning new records. Any dashboards, reports, or alerts that rely on those logs stall or show gaps. What keeps working Live telephony (IVR, queues, recordings, billing) After-Call webhooks and any CRM that ingests them in real time When to use this guide? When you want to know exactly what breaks vs.Few readers

• What should I do, if I need to change my name displayed in Truecaller?

  Quick answer — Truecaller Verified Business Caller ID is a paid Truecaller for Business solution that shows your brand name, logo, green highlight, verified badge, and an optional call reason on the customer’s screen before they answer. Case-study users reported 30%–83% higher call-answer (“calling efficiency”) rates because customers can immediately recognise a trusted caller instead of an unknown number. Sample verified Business Caller ID (https://chat.google.com/u/0/api/getattachmFew readers

• Why am I not getting IVR calls on my mobile? Why are there so many missed calls, even when our users were available?

  Quick answer It can be frustrating to see missed IVR calls, especially when your users were available to answer. This can occur due to configuration issues, user availability settings, network errors, or account status. Below is a detailed guide to help you identify and resolve the root cause. 1 - Account Status Check Description: If the account is inactive, expired, or suspended due to low credit, calls disconnect immediately (usually after one ring), and no logs appear in the calFew readers

• How does voicemail work in MyOperator, and how do I set it up?

  Quick answer — Voicemail automatically plays your recorded greeting, captures the caller’s message, and stores the MP3 plus an optional transcript in a shared inbox. You can receive Slack/email alerts, auto-assign messages, and call back in one click. When should I use this guide? Use this checklist any time you need to: Add a new Voicemail node to a call flow Enable voicemail outside business hours Troubleshoot why messages are not being recorded 1. Prerequisites andFew readers

• How is call forwarding different from call transferring, and how do I set them up in MyOperator?

  Quick answer Call Forwarding is an automated rule that routes the call before anyone answers (e.g., IVR or time-based logic). Call Transferring is a live agent action—after answering, the agent moves the active call to another extension, queue, or department (blind or warm). When should I use this guide? Use this guide if you want to decide whether to forward calls automatically, transfer them live, or combine both for after-hours, overflow, or escalation workflows. 📕TabFew readers

• What is CAF?

  ⚡ Quick answer A Customer Application Form (CAF) is a mandatory digital or physical form that every MyOperator customer must complete to convert their demo account into an active, paid service account. Submitting the CAF ensures that your business information is verified, compliant with telecom regulations, and ready for permanent activation. CAF completion is the final step in the KYC and onboarding process, following GST/Aadhaar verification and video KYC. 1. When should I completFew readers

• How does a conversation transition from one state to another?

  Conversation Lifecycle and State Transitions Conversations in the platform follow a clear lifecycle—transitioning between Open, Assigned, and Closed states based on agent actions, customer replies, and timing rules. Below is a breakdown of each state transition and the triggers that move a conversation from one status to another. 🔁 Open → Assigned Occurs when: ✅ An agent replies to a message in the Open bucket; the conversation is auto-assigned to that agent. ✅ A manager, admiFew readers

• Can a customer calling on the IVR transfer a call?

  Quick answer No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a colleague—or even a caller—asks whether they can “press a button” to move their own call. It also clarifies the exact ways agents can transfer once they’ve answered. 1. Who can transfer calls?Few readers

• How can I schedule a campaign for a later time?

  Schedule a Campaign Instead of sending a campaign instantly, you can schedule it for a specific date and time. This helps you align delivery with customer behavior (e.g., working hours, promotions, events) and ensures better engagement without manual effort. ⚡ Send Now vs. Schedule for LaterFew readers

• What are WhatsApp Interactive Messages in MyOperator and how do I use them inside my chatbot?

  Interactive Messages let your chatbot send tappable Buttons, Lists, or rich Media cards (with or without action buttons). They remove typing errors, speed up choices, and work automatically within WhatsApp’s 24-hour session window—no template approval needed. When should I use this guide? Read on if you build chatbots that: Send automated replies during the 24-hour customer-service window. Need guided menus (1–10 options) or product cards instead of free-text prompts. Want toFew readers

• What are MyOperator's “direct DIDs” and what rules must I follow when using them?

  Quick answer: Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead. Definition & scopeFew readers

• How do I search and filter Call Logs in MyOperator?

  Call Logs: Search and Filters Quick answer - Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers. Open Call Logs → use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds. MyOperator provides two types of filters to help you narrow down and analyse call logs: Default Filters for quick views Advanced Filters for detailed criFew readers

• How do I connect a phone number to my WhatsApp account?

  To use WhatsApp Business API via MyOperator, you must first register and verify your phone number. Meta requires number verification to confirm ownership and ensure compliance. Verification is done using a one-time password (OTP) sent by SMS or voice call. ✅ Step-by-Step: Register & Verify Your Phone Number Choose a number that meets WhatsApp’s requirements Must not already be linked to: WhatsApp App (personal) WhatsApp Business App Another WABA Can be a moFew readers

• How do I switch between multiple MyOperator accounts without signing out?

  Quick answer Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required. When should I use this guide? Use it if your single email address is a member of two or more MyOperator accounts (e.g., separate brands, regions, or test vs. production) and you need to hop between them quickly. When & why to switch You can belong to several MyOperator workspaces.Few readers

• What is "call status: Not reachable" in MyOperator, and how do I solve this?

  Quick answer "Not reachable" means the system tried to connect the call (to an agent or customer), but the mobile/phone network couldn’t complete the call—typically because the phone was switched off, out of coverage, or temporarily unavailable. Start by checking power, signal, DND/blocked calls, and number format, then retry or review logs for patterns. Who this is for Agents, supervisors, and admins who see Call Status: Not reachable in Call Logs and need to understand the causeFew readers

• What impact would it create if ACS services went down?

  Quick answer If the ACS (After-Call Services) pipeline is down, live calling, IVR menus, and recordings still work. The impact is limited to post-call automations: No After-Call API/webhook pushes → CRM won’t auto-log new calls. No After-Call SMS → customers/agents won’t get the usual text alerts. Billing/usage and Call-log enrichment (disposition, tags, recording link) are delayed until ACS recovers. When to use this guide? Know what breaks vs. keeps working if ACS is down, how tFew readers

• What is a “line” in MyOperator and how do I know when to add more?

  ⚡ Quick answer: A line is one concurrent call path. Each live call—whether inbound or outbound—occupies one line. If you have 10 lines, you can handle up to 10 simultaneous calls (queuing, IVR, or talking). When all lines are busy, additional inbound calls fail as Lost Calls and outbound dials are blocked. When should I use this guide? Use these steps if you want to: Find your current line pool and utilisation Understand how lines are shared between inbound and outbound DecideFew readers

• Why am I not receiving MyOperator call-notification messages and how do I fix it?

  ⚡ Quick answer Most missed notifications boil down to one of five issues: Department name 16 characters (blocked) Notification toggles are disabled User status = Unavailable / DND Spam or device notification filters Temporary network delays (rare). Follow the checklist below, and you should receive a test alert within 2–5 minutes (allow up to 10 minutes). When should I use this guide? Use it if you expect SMS, email or push alerts after calls—but nothing arrives.Few readers

• How can I view my current plan or upgrade or downgrade my plan on MyOperator?

  Quick answer: Go to Billing → Plans, click Upgrade/Downgrade Plan, choose the new plan, review charges, and click Proceed to Payment (upgrade) or Confirm Downgrade. Upgrades take effect immediately after payment. Downgrades are usually queued for the next billing cycle. Pro‑rata charges may apply, and you will receive an invoice/confirmation email. Who is this for? Account Owners, Admins, and Billing users who need to upgrade to a higher plan, downgrade to a lower plan, or changeFew readers

• How can I use my existing phone number with a MyOperator IVR?

  Quick answer You now have only one practical way to use your existing number with MyOperator IVR: Call Forwarding — Fastest and only universal option Forward your existing number to a MyOperator virtual number. Porting — Only for toll-free numbers (case-to-case) Mobile number port-in is discontinued. Toll-free port-in works only after operator approval and a 30-day timeline. When should I use this guide? Use these steps when your business already promotes a number (visiFew readers

• Why are MyOperator emails going to my Spam folder, and how do I stop it?

  Quick answer — Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as Not spam, and add support@myoperator.co, billing@myoperator.co, and the entire @myoperator.co domain to your safe-sender list or contacts. Future messages should land in your Inbox. When should I use this guide? Use this article whenever you—or a customer, admin, or billing contact—expect an email from MyOperator (activation lFew readers

• How many phone numbers can I connect under one BAN?

  Manage up to 100 WhatsApp Numbers under a Business Account Number (BAN) You can connect up to 100 WhatsApp phone numbers under a single Business Account Number (BAN) in the WhatsApp Business Platform. This setup is designed for large teams, multi-region operations, or brands managing multiple customer-facing lines. Key Limits and Structure |Few readers

• What is WhatsApp official Business Account?

  ⚡ Quick answer: A WhatsApp Official Business Account (OBA) is a verified business profile on WhatsApp that displays a green checkmark badge next to your business name. This badge appears in customer chats even if your number is not saved, ensuring higher trust and authenticity. Key Features of an OBA Green Checkmark Badge → Verified by Meta (WhatsApp’s parent company). Always Visible Business Name → Your brand name replaces the phone number in all chats. Enhanced CustomerFew readers

• How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

  ⚡ Quick answer: Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, hang up, add a mid-call note, and monitor a real-time call-duration timer. All actions are written instantly to Call Logs and Analytics. When should I use this guide? Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser. 📕 Table of Contents PrerequFew readers

• How is a conversation charged when a template is sent?

  WhatsApp Conversation Billing Meta determines WhatsApp conversation charges based on the category of the template and whether a conversation of that type is already active. Charges apply per 24-hour conversation window, per category, per customer. Billing Rules for Template-Initiated Conversations When you send a Marketing, Utility, or Authentication template: Meta checks for an active conversation of the same category If already open: No new charge is applied If none exists:Few readers

• What is changing in MyOperator’s webhook system and how do I migrate from GET to POST?

  ⚡ Quick answer MyOperator is deprecating the GET method (plus query-string parameters, non-JSON formats, and old log filters). From 28 Nov 2025, all new webhooks must be POST + JSON, and existing GET webhooks will keep firing and will automatically switch to view-only mode. Create a new POST webhook to remain fully supported. When should I use this guide? Read on if you: Need to create a new webhook Still rely on GET/query-string/Non-JSON patterns Want exact dates, supported formFew readers

• What are “Notes” in MyOperator and how do I add them to call logs?

  Quick answer Notes are internal comments you attach to a call log (e.g., follow-ups, customer preferences). Open the call in Call Logs → Notes tab → type your comment → Save. Notes are time-stamped, visible to teammates, and included in CSV/Excel exports. When should I use this guide? Use it whenever you need to capture context for a call—before handing off to another agent, logging a promised callback, or marking a call for QA review. 1. PrerequisitesFew readers

• What is a vanity number, and how do I purchase one through MyOperator?

  When should I use this guide? Use it if you want to: Decide whether a vanity number fits your brand goals Understand costs and prerequiFew readers

• Can I change my SMS Sender ID in MyOperator, and how long does approval take?

  Using a Custom SMS Sender ID with MyOperator However, you can use your own Sender ID by integrating through a webhook after a call and implementing the required logic on your end. Requirements: Your own SMS panel Registration on the DLT (Distributed Ledger Technology) platformFew readers

• How can we keep our NGO helpline number as a permanent business number?

  ⚡ Quick answer Secure the number in your NGO’s legal name, stay on a paid subscription, keep telecom documents up to date, pay every bill on time, and confirm with MyOperator Support that the number is locked to your account. Follow the steps below to avoid reassignment or suspension. When should I use this guide? Review these actions if you’ve just activated a helpline, are switching plans, or want to make sure the number is never reclaimed by the provider. 1. Prerequisites &Few readers

• TDS deduction and refund process

  Applies to: Finance/Accounts Payable teams in India. Outcome: Pay invoices in full, then claim a TDS refund to your bank once you have Form 16A. Key points (at a glance) Pay full invoice now (system is auto-debit/automated; net-of-TDS payments aren’t supported at charge time). Claim refund later with a valid Form 16A once your TDS is deposited with the government. Eligibility: Indian services billed in INR by VoiceTree Technologies Pvt. Ltd. only.Few readers

• Can I download a sample Excel or CSV file for audience creation?

  Quick answer: On the Campaign Creation page, click "Download Sample File" in the Audience / Upload Contacts section. A pre-formatted .xlsx or .csv file with headers (name, phonenumber, amount, date) downloads instantly. When should I use this guide? Use it before preparing your audience list so you can copy data into the exact column structure MyOperator expects, avoiding upload errors. 1. How to download the sample file Open Campaign Creation. In Audience / Upload CoFew readers

• How to enable or disable direct dialing and how can I use it?

  Direct Dialing lets callers bypass your IVR and connect straight to a specific agent extension. Admins can toggle it in Call → Design Call flow → Advanced Settings → Inbound Settings → Direct Dialing. Callers who know an extension can dial: Your Business Number,Extension (comma adds a short pause) to reach that agent instantly. Who this is for Admins, supervisors, and agents who want faster connections for repeat customers, VIPs, or internal teams by letting callers dial exteFew readers

• What steps is MyOperator taking to prevent call drops and improve call quality/call clarity?

  ⚡ Quick answer: MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real-time health checks and automatic failover. If a route degrades, we auto-reroute. Overview: What we do automatically We continually optimise call paths so your callers connect with clear audio and minimal failure. Advanced network routing: Our system scores telecom routes using live metrics (e.g., call completion, error codes, ring/no-answer ratio, post-dial delayFew readers

• Are there any free conversations provided?

  Free WhatsApp Service Conversations (WABA) 🆓 What Counts as a Free Conversation?Few readers

• Is After-Call SMS chargeable in MyOperator, and how can I estimate the monthly cost?

  Quick answer Yes. After-Call SMS is a paid add-on. Your cost depends on: The edition/plan you’re on. Whether you run the feature in One-way mode (caller or user) or Two-way mode (caller and user). Any per-SMS usage your plan bills beyond the monthly rental. Use the formula in the Cost-estimation worksheet below and then cross-check the actual line items in Billing → Invoices. When should I use this guide? Use it if you (Finance / Admin / Ops) need to verify whether After-Call SFew readers

• How can I preview a template before using it in a campaign?

  Before sending, you should always preview your WhatsApp message template. The preview shows exactly how the message (including personalization, media, and buttons) will appear to recipients inside WhatsApp. This step prevents formatting errors and avoids sending broken messages. 📍 Where to Find the Preview Go to the Create Campaign screen in MyOperator. Select your WhatsApp Business Number. Pick an approved template from the dropdown. A live preview pane will appear on theFew readers

• Learning & Growth at MyOperator

  ⚡Learning at MyOperator is employee-driven. We don’t run generic, one-size-fits-all “L&D programs”; instead, we back teammates who take ownership of their own growth. If you’re new to MyOperator or planning your quarterly development goals and want clarity on how the company will (and won’t) support your learning, start here—then dive into the sections below. 1. Our stance MyOperator is a professional team, not a family. We are here to build a global Business AI Operator. That requireFew readers

• What does the double green tick (✓✓) in the Campaign column mean in MyOperator?

  Quick answer A double green tick (✓✓) beside a campaign name confirms two things at once: The campaign passed MyOperator’s compliance checks (template legality, opt-in proof, rate limits). The message was delivered to—and read by—the recipient. Use the tick to trust both compliance status and delivery visibility before you schedule follow-ups or re-targeting. When should I use this guide? Refer to these steps if you: Launch outbound campaigns Audit compliance Need to filteFew readers

• If a client wants to have the same IVR service for both his numbers, is it possible? If so, how do we achieve this?

  Quick answer Yes. Map each number to the same call flow/IVR entry point so inbound calls to any of those numbers play the same greeting and menu and follow the same routing rules. What it means Multiple inbound numbers (DIDs) are attached to one call flow. The IVR greeting, options, ring strategy, timeouts, and fallbacks are shared. Any change you publish in that flow affects all mapped numbers. Prerequisites You can access Numbers/Call Routing and Calls → Design CallflFew readers

• How do I export filtered call logs from MyOperator?

  Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records. When should I use this guide? Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team. 1. Prerequisites 2. Filter matrixFew readers

• How to change the dialing sequence of my users in a department on the MyOperator panel?

  Quick answer: Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange. Prerequisites Access: You’re an Admin (or a role that can edit Manage → Departments). Where: Use the web dashboard. Department membership: The users you want to order are already added to the Department. Step-by-step: Set the dialing order (Serial) Sign in to your MyOperator dashboard. Go to Manage → Departments. Find your Department and click Edit (oFew readers

• How do I download and send diagnostic log files from the MyOperator mobile app?

  Quick answer Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors. 1. PrerequisitesFew readers

• How to use Parameters in MyOperator App?

  Quick answer Use double-brace placeholders — 1 , 2 , 3 — in your template body (and header text/button URLs if needed). Provide matching sample values in square brackets when submitting the template, then map each column from your Excel/CSV file to the placeholders during campaign setup. Parameters are not allowed in the footer. When should I use this guide? Use it right before you create or submit a WhatsApp Template Message that requires personalisation (names, order IDs, daFew readers

• What happens after I submit a template?

  WhatsApp Template Review and Approval Once you submit your WhatsApp template in MyOperator, it is automatically sent to Meta (formerly Facebook) for policy review and approval. Review Timeline Meta typically responds within 5–20 minutes During peak periods, it may take slightly longer Where to See the Status Go to the Templates section in MyOperator You’ll see one of the following statuses next to your template: Pending – Under review Approved – Ready to usFew readers

• How are marketing, utility, and authentication conversations opened?

  These are business-initiated conversations. They open when a pre-approved template of that category is sent and delivered to the customer and there isn’t already an active window of the same category. Each has its own 24-hour window and billing rules. Sending another template in the same category within 24 hours reuses the current window (no new charge). Quick navigation Opening conditions (checklist) Category rules (matrix) (2-category-rules-maFew readers

• How do I 'Manage Groups' in the 'Reports' section?

  Quick answer The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected group—no manual group creation required. When should I use this guide? Use it if you’ve been looking for the former Manage Groups menu and now need group, department, or user insights from the new Reports interface on web or mobile. 1. PrerequFew readers

• What do the new Typing Indicator and “Clear Thread” features do for chat agents on WhatsApp in MyOperator?

  Quick answer Typing Indicator: Shows animated "…" while the agent is composing a reply, so the end customer doesn’t feel the agent is slow. Clear Thread (per phone): After you edit a prompt, clicking Test ignores all past messages for that phone number; only the new messages are sent to the model for a clean test. Both features are included at no extra cost and require no manual settings. When should I use this guide? Use this guide if you: Want to know what changed in chat behaFew readers

• What are the four key parts of creating a WhatsApp campaign?

  Creating a WhatsApp Campaign in WABA (WhatsApp Business API) Creating a WhatsApp campaign in WABA (WhatsApp Business API) involves four key steps. Each step ensures your campaign is well-structured, personalized, and compliant with Meta's messaging policies. 1. Template Selection Choose a pre-approved message template for your campaign. Go to Templates Approved in your messaging platform. Select a template that fits your campaign goal (e.g., promotion, event, reminder). EnsFew readers

• How do I renew my MyOperator plan and what are the cutoff dates I need to know?

  Quick answer Automatic reminders arrive 30 / 15 / 7 / 1 day before expiry—open any email and click Pay Now to complete renewal in < 3 min. Prefer the dashboard? Go to ⚙ Settings › Billing & Plans › Renew Plan. On manual-invoice cycles (monthly, quarterly, half yearly, yearly), you must reach out to your AMs or email at support@myoperator.com before the cut-off dates in the table below to avoid downtime. When should I use this guide? Use these steps if your plan is expiring soon, yoFew readers

• What should I do if a DND-registered subscriber files a TRAI complaint about my promotional SMS?

  UCC Complaint Handling (TRAI) TRAI gives you 24 hours to prove the subscriber’s consent. Collect the SMS Log ID, opt-in record, and DND-scrub report, then upload them to your operator’s UCC portal. Fines escalate from ₹1,000 (first strike) to total blacklisting after the 7th strike in six months. When should I use this guide? Follow these steps the moment you receive a UCC-compliant notice from your telecom operator or SMS aggregator. 1. Regulatory flow at a glance (Few readers

• How can I know the call rates and plans of MyOperator?

  When should I use this guide? Read on if you need to: Compare planFew readers

• How can I contact the Facebook Team for Business Verification Issues?

  ⚡ Quick answer - If you’re experiencing problems with Meta Business Verification (such as rejected documents, missing options, or delayed approvals), you can reach Meta’s support team directly through Business Manager. Steps to Contact Meta Support for Business Verification Log in to Meta Business Manager. Go to Business Settings Security Centre. If your business is unverified, you’ll see a Start Verification or Check Status button. IFew readers

• How do I complete MyOperator’s KYC and onboarding—online or offline—and what happens next?

  Quick answer — Choose either the self-service Online KYC (GST- or Aadhaar-based) or the Sales-assisted Offline KYC. Both flows finish with e-signing a Customer Application Form (CAF). Once KYC is approved, billing details are locked (for GST accounts), and you can pick a service number to unlock all voice, IVR, and WhatsApp features. When should I use this guide? Open this guide the moment you create—or help a customer create—a MyOperator account. It lists every path (demo vs. live,Few readers

• How can MyOperator SLA be calculated?

  Calculate SLA in MyOperator (component-level method) Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to complete: 5–10 minutes. What "component-level SLA" means MyOperator measures uptime per component (direction + service + region/provider). An incident on one component does not penalize others. Prerequisites The component nameFew readers

• What makes MyOperator useful for NGOs?

  ⚡ Quick answer — MyOperator gives NGOs a low-cost helpline number plus cloud call-management features—call routing, IVR, 24 × 7 availability, SMS/voice broadcasting, analytics, and CRM integration—to reach beneficiaries, donors, and volunteers more efficiently. When should I use this guide? Share it with board members, donors, or IT teams who need a one-page summary of why MyOperator fits an NGO’s communication needs. 1. Core benefits for NGOs Free or discounted helpline nFew readers

• How to increase the WhatsApp Broadcast Limit?

  WhatsApp Broadcast Limit (Messaging Limit) The WhatsApp Broadcast Limit (also called Messaging Limit) defines how many unique users your business can message in a 24-hour period. Meta automatically reviews accounts and promotes them to higher tiers when requirements are met—no manual request is needed. ✅ Requirements to Upgrade Your Broadcast Tier You will be automatically promoted if: Quality Rating is Medium or High (not Low). You’ve sent messages to at least 50% of your cuFew readers

• How do I disable or delete a user so they stop receiving MyOperator business calls?

  Quick answer For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls). To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save. To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off. To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls). When to use this guide? WheFew readers

• What documents are required for Facebook Business Verification?

  Meta Business Verification: What You Need Quick answer — To complete Meta Business Verification, you must submit official documents that confirm your business identity, address, and ownership details. These documents allow Meta to validate your business before enabling features such as WhatsApp Official Business Accounts (OBAs) and advanced ad tools. Documents You’ll Need 1. Proof of Legal Business Identity Provide any one of the following: Certificate of IncorporatiFew readers

• Should I choose a Virtual Number or a Toll-Free Number for my business?

  Quick answer Pick a Virtual Number if you want a low-cost, region-friendly line where callers pay standard charges. Choose a Toll-Free Number when you need a national, call-free line to boost inbound volume and brand trust—knowing you will absorb the per-call cost. When should I use this guide? Use this side-by-side comparison when budgeting for a new business phone line, deciding between local reach and nationwide accessibility, or planning a marketing campaign that hinges on inbouFew readers

• Why does MyOperator bill call minutes from the IVR greeting instead of when an agent answers?

  ⚡ Short answer MyOperator follows standard cloud-telephony billing: billable time starts when our system picks up the call (IVR/voiceover begins) and runs continuously until the call ends, not just from when an agent answers. This covers the full cost of handling the call across all legs. What’s happening under the hood There are two distinct telecom “legs” with real costs: System handling (platform leg): Starts the moment the call hits your virtual number and our IVR/voiceoverFew readers

• What is the difference between a “Multi-Level” IVR and having “Multiple” IVRs and how to configure them in MyOperator?

  Quick answer Multi-Level IVR = one IVR tree with nested menus under a single phone number. Multiple IVRs = several independent IVR flows, each tied to a different number, schedule, or campaign. Choose Multi-Level if you want layered navigation on one line; choose Multiple if you need distinct call flows for separate purposes. When should I use this guide? Read this guide before designing your call routing strategy or when you are unsure whether to build one nested menu or separateFew readers

• Can I edit any approved WhatsApp Message Templates?

  Editing Approved WhatsApp Template Messages What You Can and Cannot Change |—|—|—|Few readers

• What business name should I enter so it appears correctly on invoices, caller-ID and reports?

  Quick answer — Use your full legal entity name (e.g., "Kritika Wellness Pvt Ltd") exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? You are setting up your account for the first time. Finance flagged invoice mismatches with your legal name. Caller-ID or SMS header shows an unintended alias. 1. Why does the business name matter? Your business name is the customer-facing idFew readers

• How secure is my data in MyOperator’s cloud, and what controls can I add?

  Quick answer MyOperator uses AWS-based “defence-in-depth”: private VPCs, encrypted storage, TLS-only traffic, RBAC, 24 × 7 monitoring, and an audited incident-response plan. You control user roles, IP allowlisting, MFA, and data export. When should I use this guide? Read this if you: Need to reassure stakeholders about data security, or Want a checklist of customer-side actions—IP allowlisting, MFA, and log reviews—to meet your internal policies. 1 — Cloud security atFew readers

• What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?

  Quick answer: If your IVR is playing correctly but calls are not getting forwarded to users or departments, it usually indicates a call flow routing or configuration issue. Below are all possible scenarios, log indicators, and resolutions to help you identify and fix the problem quickly. 1 - Verify IVR Menu Routing Description: Each IVR menu option (like “Press 1 for Sales,” “Press 2 for Support”) must be linked to a specific department, user, or action. If any option has no routing seFew readers

• Know your account suspension mail:

  If your account balance runs out or billing issues occur, MyOperator may temporarily suspend your services. When this happens, you will receive an Account Suspension Email explaining the reason and providing steps to reactivate your account. 📩 What the Suspension Email Contains Subject Line: “⚠️ Action Required: Your MyOperator Account Has Been Suspended” Sender: accounts@myoperator.com or support@myoperator.com RFew readers

• Can agents continue to send template messages after initiating a conversation?

  Once a customer replies to a template message, WhatsApp opens a 24-hour messaging window that allows agents to send free-form messages without needing templates. 🔓 What Is the 24-Hour Session Window? ✅ Begins as soon as the customer replies ✅ Allows you to send messages of any type—text, media, quick replies—without templates ⏱ Lasts for 24 hours from the customer’s most recent message ✉️ What You Can Send During the Window Text messages Images, files, and videosFew readers

• How can an agent initiate a new conversation?

  Quick answer Agents must start every new outbound WhatsApp conversation with a Meta-approved message template. Free-form messages are only allowed after the customer replies and remain permissible for 24 hours from that reply. When should I use this guide? Use it whenever you need to contact a customer who has not messaged you in the past 24 hours, launch a proactive campaign, or troubleshoot template-send errors. 1. Prerequisites and limits Customer has provided opt-in for tFew readers

• Is there any limit to the number of broadcast messages to be sent?

  WhatsApp Broadcast Limits by Messaging Tier WhatsApp Business enforces daily broadcast limits based on your account’s messaging tier. These limits control how many unique users you can initiate conversations with in a 24-hour rolling window. WhatsApp Messaging Tiers |—|—|—|—|Few readers

• How does a free-entry point conversation affect other open conversations?

  When a customer comes in via a free-entry point (e.g., Click-to-WhatsApp Ad or Facebook Page CTA) and you reply within 24 hours, WhatsApp opens a 72-hour free-entry window. This closes all other open conversations with that customer and consolidates messaging into the free-entry window. Quick navigation What counts as a free-entry point? What exactly changes when free-entry starts? Before vFew readers

• What is the difference between a “missed” call and a “lost” call in MyOperator?

  Quick answer Missed call = Call reached your PBX/IVR, but no agent answered in time; details are logged, so you can call back. Lost call = Call never reached your system because every line/channel was busy; nothing is logged except a “lost-capacity” entry in System Logs. When should I use this guide? Read on if you want to reduce unanswered calls (missed) or capacity blocks (lost) and learn where to find each metric in the dashboard. 1 — Definitions at a glanceFew readers

• How do I thoroughly test my IVR flow in MyOperator before going live?

  Quick answer Preview each IVR node in the Flow Designer, then place a real call to your business number to check the greeting, menu options, routing, and ring duration. Re-test any time you edit audio files or call flows. When should I use this guide? Use these steps before publishing a new IVR, after uploading fresh audio files, or whenever callers report wrong menus or misrouted calls. 1. Prerequisites Admin or IVR-Designer role in MyOperator At least one published IVR fFew readers

• How to disable ClickOCall in MyOperator?

  ⚡ Quick summary Account-wide: Dashboard → Calls → Outgoing → Edit (Basic Settings) → Disable → Save. Selected agents/teams: Manage → Users → ⋮ → Edit → Permissions (Outgoing) → turn off ClickOCall → Save. Chrome extension: Have agents sign out or toggle off the MyOperator extension to hard-disable on their browser. Verify: Click-to-Call buttons are greyed out and no new outbound logs appear. Re-enable anytime via the same menus (Enable → Save). When to use this guide? Turn offFew readers

• Why are my call logs missing in MyOperator—and how can I hide the “Logs” tab for Call Agents, Managers, and Admins?

  Quick answer Missing logs: 90% of cases come down to: Filters or date range The role does not have View Logs / View Team Logs permission The MyOperator mobile app has not synced yet Account / IVR / time-zone settings are misconfigured Hiding the Logs tab: In Manage → Permissions, click Logs, clear View and Add/Edit, then click Update — the tab disappears instantly for that role. When should I use this guide? Open it whenever the Logs grid is blank, shows fewer rows thanFew readers

• Why does the call timer keep counting in the Live Call Widget even after both parties hang up?

  Quick answer The Live Call Widget shows a near-real-time estimate. After the caller and agent disconnect, the widget timer can continue for 2–10 seconds while MyOperator finishes post-call tasks (log write-back, recording upload, analytics). Billing and analytics never use this temporary value—they rely on the final duration stored in Call Logs. When should I use this guide? Follow these steps if you (or an auditor) notice that the Live Call Widget keeps ticking after hang-up and you waFew readers

• Are there any free conversations available?

  WhatsApp Free Service Conversations Explained Yes. WhatsApp offers unlimited free service conversations per month for every WhatsApp Business Account (WABA). However, this applies only to a specific type of message exchange. What Are Free Service Conversations? These are customer-initiated conversations—meaning the user sends the first message. WhatsApp classifies these as Service Conversations, which are: Free of charge, regardless of how many occur per month Valid across allFew readers

• Why is the call duration in MyOperator Logs longer than what the customer’s phone shows?

  ⚡ Quick answer — MyOperator meters every platform-handled second—from carrier connect through IVR, queue, talk time, transfers, and the 2–10 s post-call wrap when recordings upload. Call Logs = final, billable record. Live Call Widget = near-real-time estimate that may tick for 2–10 s after both legs disconnect. Because a handset timer starts only after the ringback tone and stops at user hang-up, a delta ≤ 10 s is normal and never affects billing. When should I use this guide? UFew readers

• How do I export a complete list of users from MyOperator?

  Quick answer Use Reports → Export → Users to download a CSV of all users in your account. You can filter by role, department, or date added before exporting. Prerequisites You’re signed in to MyOperator with a role that has Reports/Export access (often Admin or equivalent). If you don’t see Reports or Export, contact an account admin to grant access. A modern browser (Chrome, Edge, Firefox, or Safari). Optional: Know which attributes you want to filter by (e.g., Department, RolFew readers

• How do I use WhatsApp “Coupon Code Templates” to send one-tap discount codes in MyOperator?

  Quick answer Coupon Code Templates let you add a fixed "Copy Code" button to any Marketing message template. Customers tap once to copy the code (max 15 alphanumeric characters) and paste it at checkout—zero typing required. When should I use this guide? Read on if you: Run promotions or discounts on WhatsApp, and Want customers to redeem codes with the least possible friction. 1. Who should use Coupon Code Templates? E-commerce stores — e.g., weekend "SALE25" codes RestFew readers

• Sales Process Segmentation

  ⚡ This table defines how much effort or customization is expected in each product category to classify the sales process. It also explains ARPU expectations and delivery timelines. |—|—|—|—|—|—|Few readers

• How do I create date- or time-based filters in MyOperator call logs?

  Quick answer Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply. Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter. Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter. When should I use this guide? Use it whenever you need to analyse calls for a specific campaign period, isolate traffic during business hours, or export month-enFew readers

• Can I use my MyOperator service number to receive OTPs on external platforms?

  Quick answer Only for business-account verification on non-financial, non-telephony platforms (e.g., WhatsApp Business, listing sites). Never use a service number for personal logins, banking/payment apps, or third-party dialers. Make sure two admins control OTP access and have an alternate recovery method; request a compliance exception if the use case is unclear. When should I use this guide? Consult it any time you plan to register an external website or app with your MyOperator servicFew readers

• What Service-Level Agreement (SLA) does MyOperator guarantee for uptime, support response times, and escalations?

  Quick answer MyOperator guarantees 99% service uptime (≤ 20 self-test failures per month). Support acknowledges incidents within 2–8 business hours and targets a workaround or resolution within 4–24 business hours, depending on severity. A tiered three-level escalation matrix (Support → Level 1 → Level 2) is available if targets are missed. Monthly rental refunds of 5%–100% apply when uptime falls below the 99% target. When should I use this guide? Consult this FAQ if you neeFew readers

• What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?

  Quick answer After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail). Caller-end notification — thanks or next-steps to the customer. User-end notification — mini call summary to the agent. You can enable it in Dashboard → Call → After-Call SMS, pick default or custom templates, set rules and priority, and decide whether to run it One-way (caller or user) or Two-way (both). Charges vary by plan,Few readers

• How do I download a call recording from MyOperator?

  Download a call recording (MP3) Quick answer: Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device. When should I use this guide? Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available. 1. PrerequisitesFew readers

• What changed with Shared DID for outgoing calls and what should I do now?

  Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore service. When should I use this guide? You currently have Click-to-Call or OBD campaigns configured with Shared DID. Your outgoing calls started dropping today. You need the exact steps to reactivate service using a purchased DID. Why was SFew readers

• Is there any access control for agents in Live Chat?

  Can I restrict which agents can view or reply to Live Chat conversations? What This Means All agents see all chats: Any team member with agent access can open, reply to, or transfer conversations in the Inbox. No private chat view: You cannot restrict visibility by department, team, or assigned user. No reply-level permisFew readers

• How can I convert Cash-on-Delivery orders to prepaid payments in Shopify via WhatsApp links using MyOperator?

  Convert COD to Paid via WhatsApp (MyOperator + Shopify) Quick answer — Inside MyOperator → Ecomm+ → Workflow, open Convert COD to Paid, toggle the flow ON, choose your pre-approved WhatsApp template that contains a dynamic payment link, map the Shopify variables ( name , orderid , amount , paymentlink ), send yourself a test, then click Update workflow. From that moment, every new COD customer receives a WhatsApp message with a one-tap "Pay Now" link that marks the oFew readers

• Know your payment receipt mail:

  Quick answer Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email Contains Subject Line: "✅ Payment Received – MyOperator Invoice for ₹ Amount " Sender: accounts@myoperator.com Recipient: Your registered billing email address Details Included in the ReceiptFew readers

• What is a Missed Call Service and how do I set it up in MyOperator?

  ⚡ Quick answer - A Missed Call Service lets customers dial your virtual or toll-free number, disconnects after 1–2 rings (so they pay nothing), and instantly triggers an action—send an SMS or WhatsApp template, queue a callback, or fire a webhook that logs the lead in your CRM. When should I use this guide? Use these steps if you need a zero-cost, one-touch way for prospects to opt in to offers, register for events, verify numbers, or request a callback—without writing custom code.Few readers

• Which country do we currently support messaging in?

  WhatsApp Messaging Availability (India-only) At present, MyOperator supports WhatsApp messaging only for Indian numbers. This means campaigns are restricted to audiences with the +91 country code. Regional Support Key RulesFew readers

• MyOperator Brand Positioning & Customer Interaction Guidelines

  1. Who we are: The Operator (Ruler outside, Sage inside) We describe our brand archetype as Ruler + Sage. Practically, for customer-facing teams, this means: We are The Operator – we create order, structure and control in a messy area of business: customer communication. We speak and act with calm authority (Ruler) backed by pattern-recognition and insight from hundreds of businesses (Sage). We are not a vendor begging for work. We are a Business AI Operator talking to another businessFew readers

• How long does it take to activate my MyOperator account and what can delay it?

  ⚡ Quick answer: The activation of your MyOperator account is usually completed within a few hours after you sign up. However, the exact time can vary depending on verification and setup factors. When should I use this guide? Consult this guide immediately after signing up for MyOperator or upgrading your plan if you: Want to know the typical activation timelines for your specific account type Suspect a delay because KYC, payment, or verification steps are still pending It’s alFew readers

• What are Auto-Reply Settings for WhatsApp and how do I configure Greeting and Away messages?

  Auto-Reply Settings for WhatsApp Auto-Reply Settings allow you to send one Greeting message during business hours and one Away message outside business hours—fully automated per WhatsApp number, based on its time zone schedule. Configure Business Hours first, then select a canned Greeting and Away message. Both replies suspend automatically if a chatbot is active. When should I use this guide? Use these steps when you want every new WhatsApp contact to receive an immediate, consiFew readers

• How do I view and filter Call Reports in MyOperator?

  Quick answer — Open Web Panel → Reports to visualize call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use this guide? Use it whenever you need performance metrics by user, department, or an entire workspace—for staffing, QA, or monthly reviews. 1. PrerequisitesFew readers

• How can I be sure MyOperator won’t misuse or sell my data?

  When should I use this guide? You’re performing vendor security due diligence (GDPR- or CCPA-related). You need to export, delete or review data stored in MyOperator. 📕Table of Contents Commitments at a glance (https://app.getguru.com/card/c8G4Xj7i/How-can-I-trust-MyOperaFew readers

• What are the MyOperator helpline numbers and support hours?

  Quick answer Sales & Enquiry: +91 92129 92129 Customer / Technical Support: +91 81029 81029 Both lines are staffed Mon–Sat 09:00–21:00 IST and Sun 09:00–19:00 IST. Live chat is also available from the Contact Us page. When should I use this guide? Reference it whenever you need to reach MyOperator for demos, account questions, or urgent technical help—and want the fastest channel. 1. Helpline numbersFew readers

• Data storage policy

  Last verified: July 25, 2025 Applies to: Active MyOperator accounts unless superseded by contract or law. MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard access; older data moves to secondary storage and may take longer to retrieve. After you terminate service, your account data becomes inaccessible—export what you need before termination. Some items auto-delete at max retention; others do not and aFew readers

• How much time will be take to activate outbound calls on dnd numbers?

  What You Need to Do 1. Submit Required Documents For Individuals / Proprietorship Owners: Workflow description (call triggers, timestamps, campaign rules) Sample opt-in form (with dummy data: name, phone, consent) Backend consent log screenshot (showing timestamps and storage location) For Public Sector /Few readers

• How are country calling codes and rates mapped for customers?

  WhatsApp Voice Call Rate Mapping WhatsApp applies country calling codes and network prefixes to decide which per-minute rate applies for outbound voice calls. This ensures accurate and transparent billing across regions. 📥 Download the mapping file 👉 Download country-code-to-rate-mapping.csv (Updated weekly. Format: Country Code, Network Prefix, Region, Rate Per Minute) 🧭 What’s in the file? The CSV contains: Country Code → e.g., 91Few readers

• What if a user has left the company?

  Delete a user in MyOperator Quick answer — When a team member leaves your organisation, remove their access promptly to keep your account secure. Use Delete user to revoke access and remove the profile from MyOperator. Before you start (prerequisites) Admin role required. Only admins can delete users. Reassign responsibilities first. If the user owns numbers, groups, or workflows, reassign them to another user to avoid interruptions. Delete a user (step‑by‑step)Few readers

• What do I receive as a MyOperator technology partner?

  Table of contents Quick answer (one line) Full list of partner benefits (at a glance) Technical benefits — developer & integration pack Commercial & go-to-market benefits Support, SLAs and partner success resources Cost & commercial models (what’s free vs paidFew readers

• What does the “First Message” tag mean in WhatsApp (AcmeChat) and how do I use it?

  ⚡ Quick answer - “First Message” is an auto-applied tag that captures the exact source (product page, ad, QR code, etc.) of a contact’s very first WhatsApp message to you. It appears < 1s after the first inbound message, never changes unless edited, and powers segmentation, automation, and revenue attribution. When should I use this guide? You create WhatsApp entry links or QR codes and need reliable tracking. You build automations that trigger when a contact’s tag equals a campaign orFew readers

• What is Live Chat on the platform?

  Live Chat Live Chat is a real-time messaging feature that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling support tickets, pre-sale questions, and general inquiries—reducing wait times and increasing customer satisfaction. When to Use Live Chat Use Live Chat to: Answer product or service questions in real time Troubleshoot user issues instantly Assist leads with time-sensitive requests Escalate conversations to anoFew readers

• How do I move or retain my existing business numbers to MyOperator without downtime?

  Quick answer — Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migration. When should I use this guide? You’re switching from any cloud or on-prem PBX to MyOperator. You need a playbook for forwarding or porting numbers with no service interruption. 1. Forwarding vs. PortingFew readers

• What does the Call Availability toggle do in MyOperator and how do I change my status?

  Call Availability in MyOperator Quick answer: Call Availability controls whether you are included in inbound IVR/queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds. When should I use this guide? Read this if you need to pause or resume incoming calls—e.g., during breaks or meetings—without affecting other agents. 1. PrerequisitesFew readers

• What should I do if I can’t make outgoing calls or use Click-to-Call in MyOperator?

  Quick answer – Outbound calls usually fail for just three reasons: Your MyOperator account is on hold (billing/credit limit). The agent's leg never rings. The customer's line never rings or never answers. Run through the six checks below to find which leg is failing, apply the matching fix, and place a fresh test call. When should I use this guide? Use these steps whenever an outbound call—whether launched via the web panel, mobile app, or an assigned phone—shows “Failed,” neverFew readers

• For how long will my data be saved on MyOperator servers?

  Live vs archived data Live data (last 6 months) Stored on primary storage for fast, self-serve access in your panel BesFew readers

• What conditions must be met for live chat billing to function?

  Quick answer For Live Chat sessions to function properly via WhatsApp Business API (WABA), your account must: Maintain a positive account balance Be within an active Service conversation window Avoid using templates (which trigger paid conversations) 1. Credit Balance Must Be Sufficient Minimum balance of ₹1 or more is required. If the balance falls below this threshold: Outgoing Live Chat messages will fail Low-balance alerts will display on your dashboardFew readers

• Can the same Aadhaar VID be used at multiple places?

  Can I reuse the same Aadhaar Virtual ID (VID) across services? Key details about Aadhaar VID usage One active VID per Aadhaar: Only one VID is valid for your Aadhaar number at any given time. Unlimited reuse: The same VID can be used repeatedly for services such as: Banking and finanFew readers

• How do I create, train, and publish an AI Chatbot on WhatsApp using MyOperator?

  ⚡ Quick answer Create bot → Upload knowledge base → Design flows & functions (optional API calls) → Assign WhatsApp number & test → Publish. No coding is needed; limits = 5 bots, 5 files × 100 MB, 5,000 total flow-chars. When should I use this guide? Use it to launch an FAQ/lead/ordering bot that auto-replies on WhatsApp and hands over to agents when needed. 1. Prerequisites |—|—|Few readers

• MyOperator MSME registration

  Applies to: Customers, Procurement, Finance/AR/AP. Outcome: Know MyOperator’s MSME status and the statutory payment timelines/interest that may apply when MyOperator supplies goods/services. Quick facts Registered under MSMED Act: Effective April 2019 (Certificate no. DL01F0006288 — for vendor onboarding). Statutory payment timelines: Buyer must pay by the agreed due date (if in writing) but never beyond 45 days from acceptance/deemed acceptance; if no written due dFew readers

• Can I create filters for specific users or customers?

  Quick answer Yes. In MyOperator, you can create custom (advanced) filters in the Call Logs section to view call data specific to individual users, customers, departments, call types, or time ranges. These filters help you track user-specific or customer-specific call performance, missed calls, and activity trends without manually going through the complete call log list. When to use this feature Use filters when you want to: Analyze calls handled by a specific agent or departmenFew readers

• What is MyOperator, why did we build it—and why should you pick it over other call-management providers?

  Quick answer MyOperator 1.0 was all about telephony; MyOperator 2.0 is a Business AI Operator. To reflect this evolution, we’re repositioning MyOperator across every touchpoint—from marketing to product—as an AI-powered, omnichannel communication platform. We built MyOperator to fix four pain points of on-prem PBX systems: No call tracking No smart routing No remote access High capital expenditure Choosing MyOperator means choosing reliability, innovation, and a unified communicatFew readers

• What changes if I buy MyOperator through a channel partner instead of directly?

  ⚡ Quick answer: The core platform, features, security posture, SLAs, and list pricing are identical whether you buy directly from MyOperator or via an authorised channel partner. Partners can, however, bundle extra services (local onboarding, vernacular support, custom integrations). Choose the path that best fits your rollout needs. When should I use this guide? You’re deciding whether to purchase directly or through a local/industry partner. You need a parity checklist to confirm notFew readers

• What are the different types of nodes that can be added to an IVR in MyOperator?

  Quick answer: MyOperator’s IVR Builder includes six node types you can combine to design your call flow: IVR Menu, Extension, Department, Message, Voicemail, Input & Response. 1. What’s a “node” in IVR Builder? A node is a building block in your call flow. Each node performs a specific task—play a message, gather input, route to users, record voicemail, etc. Connect nodes to shape how a call moves through your IVR. 2. Quick referenceFew readers

• Can I rearrange button positions?

  Yes. When creating or editing a WhatsApp template in MyOperator, you can easily reorder buttons using the built-in drag-and-drop interface in the template builder. 🔁 How to Rearrange Buttons Open the Buttons section of your template. Hover over the button you want to move. Click and drag the reorder icon (☰ or similar). Drop it into the desired position. Review the new order before submitting the template for approval. ⚠️ Important Notes Reordering works onlyFew readers

• What should I do if my template gets rejected?

  If Meta rejects your WhatsApp template If Meta rejects your WhatsApp template, it means the message doesn’t fully comply with WhatsApp Business Policies. The good news? You can fix the issues and resubmit quickly. 🔍 Step 1: Review the Rejection Reason Log in to MyOperator → Templates tab Hover over the ❌ Rejected status A tooltip will display the reason, such as: “Promotional content in Utility category” “Variable mismatch” “Prohibited words or unsupported liFew readers

• Can I assign a department to a regular (non-Pro) user in MyOperator?

  Quick answer Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team. When should I use this guide? Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action. 1. Pro vs regular users: feature snapshotFew readers

• What happens if the balance is low?

  Quick answer When your account balance drops below the minimum required threshold, WhatsApp blocks new outbound messages. You will see a red "Low Balance" banner, outgoing requests fail with an "INSUFFICIENTBALANCE" error, and all scheduled campaigns pause until you recharge. When should I use this guide? Use it the moment you notice delivery failures or the red banner, so you can restore messaging and avoid campaign downtime. 1. How the low-balance block works WhatsApp perfFew readers

• How can I preview the template before submitting?

  When creating a WhatsApp message template in MyOperator, you can view a real-time preview on the right-hand side of the template builder. This ensures you see exactly how your template will look in WhatsApp before it’s submitted to Meta for approval. 1️⃣ Where to Find the Preview 📍 Location: Right-hand panel of the Template Creation screen 🔄 Live updates: The preview refreshes instantly as you:Few readers

• How does MyOperator calculate uptime — cumulative or per component?

  Short answer: Per component. Each item on the Status Page (for example, Incoming Calls — Delhi or Outgoing Calls — Mumbai) has its own uptime percentage. We do not publish a single cumulative uptime across all components. On this page Key definitions The uptime formula Step-by-step: how we calculate it Examples with real numbers Edge cases & notes How to verify uptime on the Status Page Troubleshooting & escalation Related articles Schema markup Key definitioFew readers

• How does the system handle duplicates or incorrect phone numbers in the Excel sheet?

  When you upload an audience file in MyOperator, the system runs automatic validation checks to ensure only valid contacts are imported. This prevents failed sends, saves credits, and keeps your campaign clean. 🔍 What Gets Removed Automatically |—|—|—|Few readers

• What are “Canned Messages” in MyOperator and how do I create, manage, and use them in live chat?

  Quick answer Canned Messages are pre-written replies that any agent can insert into a chat by typing "/" and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and Managers build and organize the shared library; Agents simply search, personalize (variables like contact.name fill automatically), and send. When should I use this guide? Use it if you want to: Cut response time on repetitive questiFew readers

• What is the maximum number of times a MyOperator menu can repeat, how do I change it, and how do I set the callback time?

  Quick answer — Menu Repeat controls how many extra times (1–10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count. After the final repeat, the call follows the menu’s fallback action (voicemail, operator, or disconnect). When should I use this guide? Use it when callers miss your IVR options, and you need to adjust how many chances they get before the system moves on. 1 — How Menu Repeat works Menu Repeat = number oFew readers

• What happens if a marketing template is sent during an open service conversation?

  Sending a Marketing Template During a Service Conversation Example Scenario |—|—|—|—|Few readers

• How much does it cost to buy a DID (Direct-Inward-Dialing number) in MyOperator?

  DID pricing: Quick answer Expect two charges per DID: a one-time setup fee of ₹1,000 and a monthly rental of ₹200. Taxes are additional. Buying in bulk, choosing vanity numbers, or purchasing mid-cycle can change the total—see details below. When should I use this guide? Read on if you want to: Budget for a new DID Compare single vs. bulk purchases Understand proration, renewals, and edge-case fees before clicking "Confirm" in the dashboard 1. Price componentsFew readers

• How do I create, schedule, and manage WhatsApp campaigns in MyOperator?

  ⚡ Quick answer A WhatsApp campaign in MyOperator is built in four clicks: Pick one pre-approved template. Upload an Excel/CSV audience list (≤ 5,000 or the Meta message-limit—whichever is lower). Map any template variables to Excel columns (or set fallback values). Send now or schedule later. The platform checks the credit balance at a scheduled time and again at send time; a campaign fails if credits are insufficient. When should I use this guide? Read this walkthrough if yoFew readers

• What are WhatsApp templates?

  WhatsApp message templates WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. ✅ Templates are required for outbound messages sent more than 24 hours after a customer’s last reply. 💰 Template categories affect pricing: Utility and Authentication are typically cheaper, while Marketing often incurs higher rates. 🔒 Templates ensure compliance with WhatsApp policies and allow businessesFew readers

• How do I create a template in MyOperator?

  Create a WhatsApp Business message template in MyOperator Creating a WhatsApp Business message template in MyOperator involves completing a short form and submitting it to Meta for approval. Templates must follow formatting rules and align with the correct category: Utility, Marketing, or Authentication. Before You Begin Make sure you have: Access to the MyOperator WhatsApp Manager An approved WhatsApp Business Account (WABA) A template name and draft content preparedFew readers

• When is variable mapping required?

  Variable mapping is only required if your chosen WhatsApp template includes placeholders (e.g., , ). If your template contains no variables, the mapping step is skipped automatically—you go straight to contact upload. 📊 Decision Flow Does your template contain variables (e.g., , )? |—|—|Few readers

• What MyOperator IP addresses should I whitelist?

  Quick answer Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs. Then create inbound rules for: TCP 443 (API & webhooks) UDP/TCP 5060-5063 or 5061/TLS (SIP) UDP 16384-32768 (RTP media) Use the rule examples below for Linux iptables/ufw, Windows Firewall, AWS, Azure, and GCP. When should I use this guide? Follow these steps if: your PBX/SBC sits behind a firewall, your server receives MyOperator webhooks, or You restrict inbound traffic inFew readers

• Can an Aadhaar VID be mapped back to an Aadhaar number?

  ❌ No. An Aadhaar Virtual ID (VID) cannot be traced back to or reveal your Aadhaar number. It is intentionally designed to protect your privacy and prevent misuse. 🎯 Why VIDs Protect Your Privacy Randomized structure — VIDs are 16-digit random numbers that have no mathematical or visible link to your 12-digit Aadhaar number. UIDAI assurance — UIDAI clearly states: "It is not possible to derive the Aadhaar number from a VID." Substitute identifier — VIDs serve as a safe alternativeFew readers

• What is Message Trail and how do I use it to track automated WhatsApp template messages in MyOperator?

  Quick answer — Message Trail lets you tag any WhatsApp template message sent via our API with a custom trail name (e.g., "OrderStatusUpdates") and then view real-time delivery, read, and reply stats—plus export a detailed CSV report—right from your dashboard. When should I use this guide? Use these steps if you: Send WhatsApp template messages programmatically (API calls, not CSV uploads). Need to monitor OTPs, order updates, or any automated notifications. Want CSV or on-screen analFew readers

• Why can’t I play my MyOperator call recordings (or the play button is greyed out)?

  Troubleshooting call recording playback Quick answer Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (under 2 minutes after call end). Android + ACR linkage or battery saver is blocking capture/sync. When should I use this guide? Open this guide any time: A recording in the MyOperator web panel or Android app refuses to playFew readers

• How do I set multiple call-availability time slots for a user in MyOperator?

  Quick answer Yes. You can add multiple availability windows to a user so they only receive routed calls during those times. When should I use this guide? Use it when you need a single user to receive routed calls only during specific windows—e.g., split shifts, weekend on-call coverage, or an overnight schedule—so that calls outside those windows automatically follow your fallback rules (next agent, queue, or voicemail). What it does Multiple time slots let you define when a sFew readers

• What AfterCall services does MyOperator offer and how do I enable each one?

  Quick answer — MyOperator offers multiple AfterCall automations that trigger the moment a call ends. You can: Send an SMS Send an Email alert Push Call Logs via Webhook Auto-sync call details to your CRM Send WhatsApp messages (NEW — WhatsApp API required) All services can be configured in under a few minutes and verified via Notification Logs, Webhook Logs, or your CRM. When should I use this guide? Use this guide if you want to automate “next steps” after a call— SendiFew readers

• What’s changing in WhatsApp pricing on 1 July 2025, and how do I keep service conversations free?

  ⚡ Quick answer Starting 1 July 2025, WhatsApp will bill per delivered template message—Marketing, Utility, and Authentication—rather than per 24-hour conversation. User-initiated “service” windows remain free for 24 hours, and Free Entry Point (FEP) chats can stay free for 72 hours if you reply within the first 24 hours. When should I use this guide? Read on if you: send any WhatsApp template messages (Marketing, Utility, or Authentication), and want to minimise or predict newFew readers

• How many variables can I use in the body of the template?

  Quick answer: There is no hard limit to the number of placeholders (variables) you can add in the body of a WhatsApp message template. The body has a 1024-character limit; you can include as many variables as fit within this limit. What is a Variable? A variable is a placeholder used to insert dynamic content into a template. They are written as: Within the character limit of 1024. 📌 Example: Template:Few readers

• Which countries and number types does MyOperator support?

  Quick answer — MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions. When should I use this guide? Read this FAQ before you: Purchase a new number in the Dashboard. Plan marketing campaigns that need local presence or SMS OTP. Prepare compliance documents for KYC or Caller-ID (CLI) registration. Coverage matrixFew readers

• How do I transfer MyOperator account ownership or change the Owner’s mobile number?

  Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Transfer Owner to hand ownership to an existing user, or Edit Number to update the Owner’s registered mobile (OTP required). Confirm the action; both parties receive an email and an in-app notification once the update is complete. When to use this guide The current Owner is leaving the company. You need to give billing control to another teammate. The Owner changed their registeredFew readers

• What is the easiest way to change a user’s extension number in MyOperator?

  Quick answer You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save. When should I use this guide? Use these steps if you need to avoid extension conflicts, onboard a new teammate, or renumber an employee who moved departments. You must be in an Admin or Owner role to proceed. 1. Prerequisites & limitationsFew readers

• What is the Voicemail Timeout in MyOperator and how do I change it?

  Voicemail Timeout in MyOperator (and how to change it) Quick answer: Voicemail Timeout is the maximum time (6–60 seconds) that MyOperator records after the beep. Once the limit is reached, recording stops automatically and the file is saved. Change the value in Dashboard → Design Call Flow → Voicemail node → "Timeout". When should I use this guide? Follow these steps if you want to: Shorten overly long voicemail messages Extend the limit so callers can leave detailed instFew readers

• What are the different states a conversation can have?

  Conversation States On the platform, every customer conversation can be in one of three states: Open, Assigned, or Closed. These states determine how chats are routed, managed, and displayed to your support agents. 🟢 Open Definition: New or unassigned conversations that haven’t been picked up by any agent. When does a conversation become Open? A customer sends a new message (even if they’ve messaged before). A previous conversation was marked as closed and the customerFew readers

• Why aren’t my SMS messages delivered to one specific number and how do I fix it?

  Quick answer Most single-number SMS failures come down to one of five issues: DND or opt-out, DLT template/header mismatch, Wrong sender ID, Bad number format, or Promotional time-band restriction (10:00–21:00 IST). Run the five-step checklist below; you should see status = Delivered in SMS Logs after a resend. When should I use this guide? Use it if one customer isn’t receiving your SMS but other numbers work, and you want to isolate the cause in < 10 minutes. 1Few readers

• How can I change or remove buttons after adding them?

  Quick answer In the MyOperator template builder, buttons are fully editable until you submit the template for approval (done by Meta). You can: Remove buttons Change their order Edit their type or label Toggle the entire button section on or off To remove a button Hover over the button you want to delete Click the trash icon or the remove link next to it The button will disappear from both the editor and the preview (https://content.api.getguru.com/files/viewFew readers

• What is a Sticky Agent and what happens if a Sticky Agent turns Call Availability Off in MyOperator?

  Quick answer: Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves customer experience, reduces repeated explanations, and enables faster resolutions. Types of sticky agents: Strict Bind – call stays with the assigned agent; if the agent is Away, the caller goes straight to your fallback (voicemail, prompt, disconnect). Loose Bind – system skips the AwayFew readers

• Where can I find the Live Call Widget in MyOperator?

  ⚡ Quick answer — Open the Web Panel → Call Logs. The Live Call Widget appears in the bottom-left corner (or on the Live Calls page in newer layouts) whenever at least one call is active. When should I use this guide? Review these steps if you need real-time visibility into ongoing calls, agent status, or want to use quick in-call controls from your desktop browser. Table of Contents Prerequisites checklist WatcFew readers

• How do I set up MyOperator on Day 1 so I can take my first live call?

  When should I use this guide? Follow these instructions the moment your demo or paid account is active, and you want a working voice + analytics flow before inviting the wider team. 1 — PrerequisitesFew readers

• What types of IVR does MyOperator support, and which one should I choose?

  Quick answer: MyOperator supports six IVR types—Default, Menu-based, Location-based, Voice-recognition, Self-service, and Time & Day-based. Pick the one that matches your routing goal: use Menu-based for simple keypad navigation, Location-based for geo routing, Voice-recognition for speech input, Self-service for automated tasks, Time-based for after-hours rules, and Default for a basic welcome menu. When should I use this guide? Consult this guide while planning or reviewing your caFew readers

• How do I check, understand, and (if eligible) change my MyOperator billing date or name?

  Quick answer You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC regulations. ✅ Billing Date — Can I change it? No. The billing date cannot be changed from the customer’s side or from the panel. Why? The billing cycle is fixed at the time of account creation and aligned with: your plaFew readers

• What information is needed in the Excel sheet for audience creation?

  Campaign Audience Upload File Requirements (MyOperator) When building a campaign audience in MyOperator, your upload file (Excel or CSV) must follow specific formatting rules. At minimum, it requires a Phone number column. Adding extra fields like Name or custom variables makes campaigns more personalized and seamless. Minimum Required ColumnsFew readers

• How can I make changes to the billing name or company name in MyOperator?

  Quick answer In the dashboard, go to Billing → Business Information → Edit (under Profile Settings), change the Billing Name or Company Name, then click Save. The new name shows immediately in Billing and will appear on the next invoice. Past invoices stay unchanged. Only Admins/Owners with Billing access can make this change. If it’s a legal-entity rename, update GST/legal details first. If GST details already exist in your account, you won’t be able to change the businFew readers

• What is the Call Logs section in MyOperator and how do I use it?

  What is the Call Logs section in MyOperator and how do I use it? From the Web Panel sidebar, click Call Logs to search, filter, export, and audit call details. When should I use this guide? Use it whenever you need to locate a specific call, analyse team performance, or export filtered records for compliance or reporting. Table of CFew readers

• What is the Audio Library and how do I add, generate, and manage reusable sound clips in MyOperator?

  ⚡ Quick answer — The Audio Library is the one-stop vault for all of your reusable audio assets, including uploaded files and text-to-speech (TTS) clips. Follow the steps below to add, manage, and attach sounds in less than two minutes. 1. Why & When to Use the Audio Library Use the Audio Library whenever you need to: Upload local audio files (.mp3, ≤ 10 MB, ≤ 5 min) Generate new TTS (Text To Speech) clips (≤ 500 characters, 30+ voices) Attach audio to prompts anywhere inFew readers

• How to increase business-initiated messaging limits?

  WhatsApp Messaging Tiers and Limits WhatsApp sets limits on the number of business-initiated conversations you can start in a rolling 24-hour period. These are managed through messaging tiers, which upgrade automatically as your account activity grows and your quality rating stays high. 📈 Messaging Tiers ExplainedFew readers

• What is WhatsApp Business display name review?

  Display Name Review The display name review is a compliance check by Meta to ensure your business name on WhatsApp meets WhatsApp Business Platform guidelines. It confirms that the name shown to customers is clear, accurate, and representative of your business identity. 1️⃣ Key Facts About Display Name Review You can start sending messages immediately after signup, even before your display name is reviewed. The review is automatically triggered once you complete Business VerificFew readers

• Whom should I contact for incorrect/wrong invoices?

  ⚡ Quick answer: Email support@myoperator.com (or message your Account Manager) with three items in the body: Invoice number + date One-line description of what’s wrong and what it should be Any proof (plan-change email, PO, prior invoice). Billing will review and send a revised invoice or credit note. Prerequisites (what to gather first) Have these ready to speed things up: Invoice number and invoice date (PDF or screenshot). CompanFew readers

• How many outbound calls can MyOperator place at once, and how do I raise the limit?

  Outbound Channel Line Allocation and Concurrency in MyOperator ⚡ Quick answer: MyOperator uses channel lines to place outbound calls. Most outbound methods (Two-Way, Peer-to-Peer, IVR-based) consume two lines per call (agent leg + customer leg). Outbound concurrency depends on: Your total channel lines, and The outbound allocation rule If ≤ 4 lines → 50% outgoing / 50% incoming If 4 lines → 80% outgoing / 20% incoming Dialing method One-Way → uses 1 line per callFew readers

• How can I send automated order-lifecycle WhatsApp notifications from my Shopify store using MyOperator?

  Quick answer - In MyOperator → Ecomm+ → Workflow, open Order Lifecycle Notifications, toggle the event you want (e.g., Order Placed) to ON, choose a pre-approved WhatsApp template, map Shopify variables ( name , orderid , quantity , totalprice ), test, then click Update workflow. From that point forward, customers automatically receive real-time WhatsApp updates each time the selected order event occurs. When should I use this guide? Follow this walkthrough if youFew readers

• Can I map the same agent to two different companies, and how do I manage them independently?

  Quick answer: Yes. Invite the agent as a user in each company account. Each profile has its own role, extension, departments, and availability schedule—no overlap in permissions or reports. When should I use this guide? Follow these steps if you run a BPO/agency or share a subject-matter expert across two MyOperator companies and need separate call logs, dashboards, and roles. Table of Contents When to use multi-company mapping Prerequisites Watch the video walkthrougFew readers

• How do Input Nodes and Node IDs work in MyOperator IVR, and how do I set them up?

  Quick answer An Input Node is the IVR block that captures caller input (DTMF tones or speech), posts that input to your webhook in real time, and then executes the next IVR action based on your webhook’s JSON response. A Node ID is the unique identifier for each step (node) inside Advanced Call Flow. Use it to reference a specific step in automations, APIs, or analytics. When should I use this guide? Follow these steps if you need callers to enter a PIN, account number, language choiFew readers

• If an agent opts out of receiving a call, can they receive direct extension calls?

  Quick Answer: No. When an agent sets their Availability status to Opt Out, all inbound calls—including those dialed through the agent’s personal extension—are blocked for that agent. When to Use This Guide Use these steps if you: Need certain agents to take only high-priority calls while ignoring the queue, or Want agents to receive direct extension calls while opting out of other traffic. 1. What “opting out of calls” means Turning Call Reception off on a user profFew readers

• Why is the wrong IVR playing on my MyOperator number, and how can I fix it quickly?

  Quick answer: Nine times out of ten, the wrong IVR plays because either: The DID is mapped to a different call-flow, or The live call-flow was edited but not published. Check Manage → DIDs for the exact call-flow, edit that flow, update the audio file, then click Save → Publish. New prompts take 2-5 minutes to propagate. When should I use this guide? Use these steps if callers report hearing an outdated greeting, language, or after-hours message on any service number. 1Few readers

• How long does WhatsApp Business API approval really take—and how can I speed it up?

  Quick answer: Most businesses receive WhatsApp Business API (WABA) access in 7–14 days. The clock starts only after Facebook/Meta completes Business Verification and receives all required documents. Missing information, unverified templates, or high application volume can extend the timeline. When should I use this guide? Use it before you submit your application or if you’re waiting longer than two weeks and want to diagnose delays. 1. Prerequisites checklistFew readers

• Why is there a limitation on the maximum number of departments that can be added at a single level IVR?

  Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To offer more destinations, use a multi‑level IVR (sub‑menus). Quick definitions IVR (interactive voice response): An automated phone menu that routes callers based on keypad input. DTMF: Dual‑tone multi‑frequency tones generated bFew readers

• What should I do right after paying for my MyOperator package?

  Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step and common issues. When should I use this guide? Use it the moment you see “Payment Successful” so you can start receiving calls without delays and avoid the most frequent post-payment support tickets. 1. Post-payment activation checklistFew readers

• Does MyOperator’s Alerting System cover Billing, Infrastructure, and Configurable incidents?

  Quick answer Yes. Our alerting system classifies incidents into Infrastructure, Billing, and Configurable categories. You can subscribe to alerts per category and choose delivery channels (email, SMS, Slack/Teams, webhook)—availability may vary by plan. What each incident category means Infrastructure incidents Platform/service availability issues (e.g., API downtime, database/network degradation, carrier partner outage impacting multiple customers, regional POP issues).Few readers

• How do I increase the message limit on my WhatsApp account?

  ⚡ Quick answer: Maintain a green (high) message-quality score and complete Facebook Business Verification (FBM). Meta re-checks every 24–48 hours and automatically upgrades your phone number from Tier 1 (1,000 recipients/day) up to Tier 4 (unlimited) when both conditions stay positive. When should I use this guide? Open this guide right after your first campaigns go live. It shows exactly what Meta looks at, where to track your tier, and the fastest way to unlock higher limits—withoFew readers

• What are the different methods of Call routing/distributing call volume available in MyOperator?

  Call routing methods in MyOperator Quick answer — MyOperator offers three primary routing methods—Serial (ordered sequence), Simultaneous (ring-all, up to 5 users), and Balanced (round-robin)—to distribute incoming calls across agents. You can also layer advanced variants via IVR/conditions: Time-based, Location-based, Contact-based, and Sticky Agent (send returning callers back to the same agent). Configure these in Manage → Departments → (Select Department) → Callflow / Routing.Few readers

• Can unused promotional SMS credits be carried forward to the next month?

  Quick answer No—any unused "Promo SMS" credits are automatically reset to zero at 23:59 (local time) on the last calendar day of the month. A fresh monthly quota (e.g., 1,000 credits on the Basic plan) appears at 00:01 on the 1st. Credits can only be preserved by sending them before the reset or by downgrading/upgrading the plan to match your real usage. Why aren’t unused credits carried forward? Promotional SMS pricing is negotiated on monthly volume commitments withFew readers

• How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?

  ⚡ Quick answer — Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advanced Settings for dashboard access. Set optional call‑receiving hours. Click Save; an invite email is sent, and the user is live immediately. When should I use this guide? Use it whenever you hire a new teammate, need to grant dashboard access, or want calls routed to a new extension. 1. Difference between uFew readers

• What is Salezshark CRM? How do I integrate MyOperator with Salezshark?

  Quick answer – SalezShark is a cloud CRM for sales and marketing. Integrating MyOperator adds click-to-call, screen pops, automatic call logging, and recording links inside SalezShark. To set it up, get two webhook endpoints from SalezShark (inCallWebHook and afterCallWebHook), share your MyOperator number with MyOperator Support, and complete the endpoint + secret configuration. Test by placing a call and confirming screen pop + call log + recording URL in the contact timeline. What iFew readers

• MyOperator – Internal Vision Mission Memo

  ⚡ Review this memo on Day 1 (or whenever you need a strategy refresher) to align your priorities, decisions, and career goals with the company’s long-term direction. It lays out our vision, mission, competitive moat, operating principles, and the personal upside of building the global Business AI Operator together. 1. Why this memo exists We are not here just to maintain a product or execute tasks. We are here to build something that, if we do it right, will outlast all of us: A pFew readers

• How do failover DIDs work, and how many can I map to a toll-free or local number?

  Failover DIDs in MyOperator ensure that your business continues to receive or place calls even if the primary DID faces network issues, operator congestion, or routing failures. They are used to maintain high availability, business continuity, and zero missed-call operations across both inbound and outbound workflows. ✅ How Failover DIDs Work in MyOperator MyOperator supports failover routing in two ways: ✅ 1. DID Fallback (Outbound Failover) This applies to outgoing calls (caFew readers

• What happens if a customer assigned to an agent calls on the IVR?

  Quick answer: If Assigned/Sticky Agent routing is enabled and the caller’s number is mapped to an agent, MyOperator skips the standard menu and rings that agent first. If the agent can’t take the call, it follows your fallback (next agent, team/queue, operator, or voicemail) exactly as configured. When this applies Assigned/Sticky Agent routing triggers when all of the following are true: Mapping exists: The caller’s phone number is linked to a specific agent (via contact ownFew readers

• Do Aadhaar VIDs expire?

  ❌ No. Aadhaar Virtual IDs (VIDs) do not expire automatically. They remain valid indefinitely until you generate a new one, which immediately invalidates the old VID. VID Validity & Generation Rules No preset expiry date → A VID stays valid until you replace it. One active VID per Aadhaar → Only one VID is valid for each Aadhaar number at a time. Regeneration allowed anytime → You can generate a new VID whenever you wish. 24-hour cooldown → A new VID can only be generated once eFew readers

• Can I manage multiple MyOperator accounts at the same time? How do I switch or monitor them side-by-side?

  ⚡Quick answer - Yes. You can: Link two or more accounts to the same e-mail and switch with one click in the web dashboard or mobile app, or Keep separate sessions open (e.g., Chrome Profile A + Chrome Profile B, or Chrome + Firefox) to watch dashboards simultaneously. If you’d rather keep just one account, you can achieve isolation with roles/permissions instead of running multiple accounts. When should I use this guide? Use it if you: own several brands/business units, are anFew readers

• How do I install the MyOperator WhatsApp Connector on Shopify and link my verified WhatsApp number?

  Quick answer: Install the app from the Shopify App Marketplace via the Ecomm+ menu in your MyOperator panel, grant Shopify permissions, enter your store URL, authenticate with your MyOperator Company ID + API Token, then pick and verify the WhatsApp number you want to use. The whole flow takes about 5 minutes if you already have a verified WhatsApp Business Account (WABA). When should I use this guide? Use it the very first time you connect a Shopify store to MyOperator so you can starFew readers

• What happens if a client does not enter any input to the IVR?

  ⚡ Quick answer: If a caller gives no input, MyOperator will either repeat the IVR menu or transfer the call to a designated fallback destination (user/team/queue) — depending on how you’ve configured your Call Flow → Advanced Settings. 1. How no‑input calls are handled Repeat the IVR menu: After a short timeout, the same options replay (e.g., “Press 1 for Sales, 2 for Support”). Transfer to a fallback destination: If configured, the call routes to your chosen user, team, or qFew readers

• Know your invoice

  Quick answer Every time you recharge or complete a billing cycle, MyOperator issues a GST-compliant invoice. This document is important for tax filing, audits, and financial reconciliation. How to Access Your Invoices Log in to your MyOperator Dashboard. Navigate to Billing Invoices. Use the filter to search by invoice number or billing month. Click Download PDF to save or print your invoice. Download Invoices (https://content.api.getguru.com/files/view/ef9e85df-cadFew readers

• When will an invoice be generated in MyOperator?

  Quick answer Manual recharge: invoice appears immediately after the payment succeeds. Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date). Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle. Failed payments: no invoice—only a failed-attempt record. Refunds/credits: a credit note is issued instead of a new invoice. When should I use this guide? Use these detailFew readers

• How do I install and use the MyOperator Chrome Extension (desktop only)?

  Quick answer On a desktop copy of Google Chrome, open the Chrome Web Store → search "MyOperator ClickOCall" → Add to Chrome → Add extension. Click the puzzle icon → pin the extension. Click the MyOperator icon → Login with your MyOperator credentials. Dial from the extension badge or click phone icons that appear beside numbers on web pages. Mobile browsers do NOT support Chrome extensions—use a desktop or laptop only. When should I use this guide? Use this guide if you aFew readers

• Would I need to continue paying my regular postpaid bills after transferring the ownership to MyOperator?

  Do I still need to pay my previous telecom provider after transferring to MyOperator? No. Once your number ownership is transferred to MyOperator, you no longer need to pay postpaid bills to your previous telecom provider (Airtel, Jio, VI, etc.). MyOperator becomes your official telecom service provider and takes over all billing responsibilities. What Changes After the Transfer?Few readers

• Why should I invest in a toll-free number for my business?

  Quick answer A toll-free number removes call charges for your customers while giving your company a nationwide, credible image and flexible call-handling features (IVR, call routing, analytics). When should I use this guide? Use it if you're considering a central phone number for national marketing, high inbound-call volumes, or multi-location support teams, and want to understand the exact benefits vs. trade-offs. 1. Key benefitsFew readers

• How do MyOperator Call Disposition Webhooks work—and what changed in the 2025 update?

  When should I use this guide? Review this FAQ if you need to: Capture disposition data in your CRM Migrate an old GET-bFew readers

• Why does a call disconnect after one or two rings and how do I fix it in MyOperator?

  Quick answer Early call drops (0–2 rings) usually mean one of four things: No valid call flow at the current time Account/plan suspended or credits exhausted Routing to an empty queue or all agents unavailable A policy block (blacklist, geo-restriction, caller-ID rule) Follow the checklist below and confirm success with a test call. When should I use this guide? Use these steps if callers report “it rings once, then hangs up” or your Call Logs show Rejected / No-flow eventsFew readers

• What is the Campaign Feature in WABA?

  Campaign Feature for WhatsApp Business API (WABA) The Campaign Feature in WhatsApp Business API (WABA) lets you send promotional messages to multiple opted-in customers at once, using pre-approved templates. It’s ideal for sales alerts, loyalty campaigns, or event announcements. When to Use It Use the campaign feature when you want to: Announce a new product launch Promote discounts or flash sales Send reminders or personalized follow-ups at scale Prerequisites WAFew readers

• How can an agent listen to voicemail recordings in MyOperator?

  Quick answer: Agents can play or download voicemail recordings from: Email notifications (if enabled) – open the email and click Play/Download. Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳. When should I use this guide? Use it whenever an agent needs to review a customer’s voicemail for follow-up, QA, or escalation. 1. PrerequisitesFew readers

• How can I cancel a scheduled campaign?

  Quick answer You can cancel a scheduled WhatsApp campaign up to 5 minutes before its scheduled send time. Once the system begins preparing messages (Sending / In Progress), the queue is locked and the campaign can no longer be edited or cancelled. When should I use this guide? Use this guide whenever you’ve already scheduled a campaign but need to stop it before it starts sending—for example, if the offer changed, the audience is wrong, or content needs correction.Few readers

• Is there any size limit on the media files attached in WhatsApp Template Messages?

  🗂 Supported Media Types & Size Limits |—|—:|—|—|Few readers

• What are the limits on the number of audience members in a campaign?

  📊 Limits on the Number of Audience Members in a WhatsApp Campaign When running a WhatsApp campaign via MyOperator, your audience size is restricted by two layers of limits: Platform-level limits (MyOperator) Meta-imposed daily messaging tiers (WhatsApp Business Platform) 🔢 Audience Limits |—|—|—|Few readers

• What are authentication-international rates?

  Authentication-international rates Authentication-international rates refer to WhatsApp’s special pricing for authentication messages sent to certain countries or regions. These rates apply only to authentication conversations—a specific type of message category used for user verification (e.g., OTPs, login codes, identity confirmation). When did these rates start? Starting June 1, 2024, Meta introduced authentication-international rates for selected markets. These apply to businessFew readers

• How do I create a new tag in MyOperator?

  Quick answer Go to Manage → Tags → Add New Tag, type the tag name, and click Save. You can then assign the tag to calls, contacts, or reports. When should I use this guide? Use it when you need to organise calls or contacts into custom buckets for faster search, reporting, or automation rules. 1. Prerequisites Admin or Manager role in the MyOperator panel At least one existing call or contact to tag (optional) 2. Create a tag via the Manage tabFew readers

• What should I do when callers or agents hear silence on MyOperator IVR or live calls?

  Quick answer - Dead-air issues almost always point to one of three places: Your telecom carrier leg (network or route), The caller/agent’s local device or app, or A mis-mapped IVR or Call Flow. Walk through the five checks below to isolate the failing path and restore clear, two-way audio. When should I use this guide? Use these steps if an incoming call to your MyOperator business number is silent at the IVR or after it connects to an agent—whether only one side can hear (one-wFew readers

• What is Music on Hold in MyOperator and how do I enable custom MOH per department?

  Quick answer — Music on Hold (MOH) replaces the default ringback tone with your own audio while MyOperator is connecting a caller to an agent or queue. You can upload any licensed .mp3 file and assign it to each department/flow in less than five minutes. Transfer-hold music is system-defined and cannot be customised. When should I use this guide? Use these steps if you want callers to hear a branded message or light music instead of the standard ringing sound during the connecting phaFew readers

• How do I block or unblock a caller in MyOperator?

  Block or unblock a number ⚡ Quick answer To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the same way or from Call → Blocklist. When should I use this guide? Use it to stop spam, repeated misdials, or unwanted contacts from reaching your phone menu or queues. 1. PrerequisitesFew readers

• How is SMS length calculated—and what are the character variable limits in MyOperator SMS templates?

  When should I use this guide? Read this article before sending bulk or transactional texts so you can keep costs down, avoid unexpecFew readers

• How do I check and play call recordings in the MyOperator Admin Panel?

  Check, play, and download call recordings Quick answer — Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. When should I use this guide? Use this guide when you want to: Review customer conversations Conduct QA or coaching Resolve disputes or verify commitments Understand agent behaviour or clarity of coFew readers

• How does MyOperator protect my data and ensure it isn’t sold or misused?

  ⚡ Quick answer MyOperator builds trust for multiple reasons, explained below. When should I use this guide? Read this before you commit critical call-handling or customer-support traffic to MyOperator and need hard facts—reviews, certifications, and guarantees—to share with management or procurement. 1. Security, Privacy & Compliance ISO/IEC 27001:2013 compliant – follows global information-security standards. Zero major security incidents reported – clean public track recordFew readers