• How do button types and button organising rules work in a WhatsApp message template?

  ⚡ Quick answer — WhatsApp templates allow either: Up to 2 Call-to-Action (CTA) buttons — 1 Phone + 1 URL, or Up to 3 Quick Reply buttons. Mixing CTA and Quick Reply buttons in the same template is never allowed, and all Quick Replies must appear together. When should I use this guide? Read this guide before creating or editing any WhatsApp template in MyOperator (or via API) so your button choices pass Meta review on the first attempt. 1. Prerequisites WhatsApp Business AccPopular

• What happens if my WhatsApp campaign exceeds my daily messaging quota?

  ⚡ Quick answer If your campaign audience is larger than your remaining daily quota, WhatsApp only delivers messages up to your limit. The rest of the messages will fail, and you’ll see an error: “Audience size exceeding remaining quota, some messages may not be delivered.” Only the first quota-compliant batch is delivered. When should I use this guide? Read this whenever you’re planning a WhatsApp broadcast that might reach more users than your current tier allows, so you can adjustSome readers

• Fair Usage Policy

  Fair Usage Policy ("FUP") defines the fair and responsible usage of MyOperator service. MyOperator wants all of our customers to get the best plans at the lowest possible price. This Fair Usage Policy is designed to prevent fraudulent and abusive use of MyOperator service by a small number of customers. FUP is applicable to all MyOperator customers irrespective of the plan and features. MyOperator may choose to charge, halt, ignore or terminate the service of individual customer based on usage aSome readers

• How do I complete Meta (Facebook) Business Verification and contact the Meta team if something goes wrong?

  Quick answer Open Business Settings → Business Info → Start Verification. Enter your legal business name, address, phone number (and website, recommended). Upload one document that proves business identity and one that proves address/phone. Choose e-mail or phone verification, enter the code, and click Submit. Meta reviews the request in 1–5 business days; status switches to Verified when approved. If documents are rejected, options are missing, or review is delayed, an Admin canSome readers

• Who shall be the operator of my number?

  As all the numbers are MyOperator numbers, therefore all the operations of these numbers shall be taken care of MyOperator key account manager of our account.Some readers

• What types of headers can I use in a WhatsApp template?

  A WhatsApp template supports one optional header that appears at the top of your message. You can choose only one type per template (Text, Image, Video, or Document) — or no header at all. Different header types cannot be combined. Headers help grab attention or add media context, but they must follow Meta’s format and size guidelines. 1. Text Header Limit: Max 60 characters Best for: Short static titles like “Order Confirmation” or “New Offer” Restrictions: Only 1 variabSome readers

• Terms of Services

  In terms of the Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures. This document is published in accordance with the provisions of applicable laws and regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of MyOperator. This Website by the URL www.MyOperator.co is owned and operated by MyOperator ComSome readers

• Who bears the ownership of the numbers you provide?

  All the MyOperator numbers have the ownership of VoiceTree Technologies, India.Some readers

• Non- disclosure and confidentiality agreement

  This Non-disclosure and confidentiality agreement is by and between VoiceTree Technologies Pvt. Ltd. a company incorporated under the Companies Act, 1956 (hereinafter referred to as “VoiceTree”, which expression shall, unless it be repugnant to the context or meaning thereof, means and includes successors and permitted assigns) of the First Part, And <a company incorporated under the Companies Act, 1956 (hereinafter referred to as “Client” which expression shall,Some readers

• What are Follow-Ups in MyOperator and how do I set them up for missed-call callbacks?

  Quick answer — Follow-ups are rule-based callback tasks that MyOperator automatically creates for missed or specific calls. After you enable a rule, every matching call lands in the Follow-Up queue, where agents can Assign, Snooze, Transfer, or mark Done—so no lead or support request slips through the cracks. When should I use this guide? Read this FAQ if you want to: Convert missed calls into sales/support callbacks Measure follow-through Tune Follow-Up rules to avoid overloadSome readers

• How can I troubleshoot cases where MyOperator agents don’t receive SMS notifications?

  Quick answer — Agents miss SMS alerts when any of nine blockers occur (e.g., daily SMS quota exhausted, SMS feature disabled, invalid phone number, personal opt-out, rule conflicts, or carrier issues). Run the self-check table below to confirm quota, settings, numbers, and rule priority before escalating. When should you read this? — Open this FAQ the moment an agent says, “I didn’t get the SMS,” or if you’re setting up After-Call SMS for the first time and want to know every conditioSome readers

• What is the character limit for the WhatsApp template name?

  Quick answer The template name in MyOperator must follow Meta’s strict format rules to be accepted. These rules ensure smooth API processing and compliance with WhatsApp Business Platform guidelines. Character Limit Minimum: 1 character Maximum (technical): 512 characters Best practice: Keep names under 50 characters for readability and easier management. Invalid Characters Template names cannot include: Spaces → order confirmation 🚫 Special characters → ordeSome readers

• What roles have access to WhatsApp functionalities?

  Quick answer Access to WhatsApp features in MyOperator depends on the user role with a Pro license. Each role comes with default permissions, which the Owner can adjust under Permission Settings (left navigation bar). Role-Based Access Matrix |—|—|—|—|—|Some readers

• How do I fully integrate KYLAS CRM with MyOperator (webhooks, Click-to-Call & call logging)?

  KYLAS CRM + MyOperator Integration Guide Quick answer Install the KYLAS Caller app from Marketplace. Add MyOperator as a Connected Account (API Key, Secret, IVR ID). Map every KYLAS user to the matching MyOperator agent. Copy the auto-generated Incoming-Call and Hang-up URLs into MyOperator → API Integration → Webhooks. Turn on Click-to-Call in MyOperator (recommended). Make one test call—KYLAS should show a pop-up and log an Activity. Table of Contents When shouSome readers

• Privacy Policy

  Your privacy is important, so VoiceTree has created the following Privacy Policy to let you know what information we collect when you visit our website, why we collect it and how it is used. The terms "you," "your," and "yours" refer to the customer using our website. The terms "Company," "we," "us," and "our" refer to VoiceTree. This Privacy Policy is governed by our Terms of Service. By using this website, you consent to the data practices described in this statement. We may periodically makeSome readers

• Refund Policy (For the customers who join after 1st Sep’ 21).

  MyOperator will refund the fee in terms of the policy. This Policy will not be applicable for the customers onboarded till 31st of August, 2021 and they will be governed in terms of the then prevalent policy. We are doing this because:- We want our clients to start managing calls without any business risk. We believe what we are delivering is a great solution for the client’s business. We want our clients to believe in our product which is used by thousands of customers every daSome readers

• What information and quick actions are available on the WhatsApp Campaign Listing page?

  Quick answer: The Campaign Listing Page displays high-level performance metrics (Sent %, Delivered %, Failed %), powerful filters (Date Range, Status, and WhatsApp Number), and one-click actions (refresh, download report, open full report, and delete drafts/failed). Use it as your dashboard for quick health checks and triage before opening individual campaign reports. When should I use this guide? Use this guide whenever you need a fast health overview of multiple WhatsApp campaignsSome readers

• How do I view and change the working and non-working hours or days for a call flow in MyOperator?

  Update working hours and days in MyOperator call flows Quick answer — You can view and update the working hours and days for any call flow directly from the Design Callflow section in your MyOperator panel. Go to Call → Design Callflow → Select your call flow → Edit → Adjust schedule (working hours, working days, and holiday rules) → Preview → Publish. BEFORE YOU START (PREREQUISITES) Make sure you have the following ready before making changes: ✅ You are logged in to yourSome readers

• At any point, if I need to discontinue MyOperator services, shall I get my number back?

  Quick answer Yes. You are entitled to reclaim your number when you discontinue MyOperator services. MyOperator will issue a No Objection Certificate (NOC), which allows you to transfer ownership of the number from MyOperator back to your business or to another telecom operator, as per the official port-in/port-out policy. Visit the link for our Port-In/Port-Out policy: https://support.myoperator.co/portal/kb/articles/number-porting-terms (https://support.myoperator.co/portal/kb/articles/nSome readers

• Why am I not getting IVR calls on my mobile? Why are there so many missed calls, even when our users were available?

  Quick answer — It can be frustrating to see missed IVR calls, especially when your users were available to answer. This can occur due to configuration issues, user availability settings, network errors, or account status. Below is a detailed guide to help you identify and resolve the root cause. 1 - Account Status Check Description: If the account is inactive, expired, or suspended due to low credit, calls disconnect immediately (usually after one ring), and no logs appear in the callSome readers

• How is call forwarding different from call transferring, and how do I set them up in MyOperator?

  Quick answer Call Forwarding is an automated rule that routes the call before anyone answers (e.g., IVR or time-based logic). Call Transferring is a live agent action—after answering, the agent moves the active call to another extension, queue, or department (blind or warm). When should I use this guide? Use this guide if you want to decide whether to forward calls automatically, transfer them live, or combine both for after-hours, overflow, or escalation workflows. 1 — DefSome readers

• Can multiple WhatsApp Business conversation windows be open at the same time—and how are they billed?

  ⚡ Quick answer — Yes — under WhatsApp Business Platform (Meta / WhatsApp), it is possible to have multiple conversation windows open at the same time, and how they are billed depends on their types. When should I use this guide? Read this guide if you need to: Confirm whether overlapping windows are normal, Forecast charges when sending multiple template types, or Troubleshoot why a template did—or did not—create a new billable window. When multiple windows can be open simulSome readers

• What’s the correct way to schedule a WhatsApp campaign for a later time?

  ⚡ Quick answer You can schedule a campaign for a later time in the MyOperator panel. You have an option of "Schedule date and time" where you can select your desired date and time, then click Schedule Campaign. The system queues the campaign, marks its status as Scheduled, and lets you cancel up to 5 minutes before send-time. When should I use this guide? Use it whenever you want a campaign to land during peak engagement hours—without hitting "Send Now" manually. 1. Send Now vs.Some readers

• What is the Call Logs section and how do I search and filter Call Logs in MyOperator?

  Call Logs: Search and Filter Guide Quick answer: Call Logs is your real-time ledger of every inbound, outbound, missed, and voicemail call handled on your MyOperator numbers. Open Call Logs, then use the Search bar (phone number, user, department, service number) plus Filters (date, direction, status) to pinpoint any call in seconds. MyOperator provides two types of filters to help you narrow down and analyse call logs: Default Filters for quick views Advanced Filters for detailSome readers

• What is "call status: Not reachable" in MyOperator, and how do I solve this?

  Quick answer "Not reachable" means the system tried to connect the call (to an agent or customer), but the mobile/phone network couldn’t complete the call—typically because the phone was switched off, out of coverage, or temporarily unavailable. Start by checking power, signal, DND/blocked calls, and number format, then retry or review logs for patterns. Who this is for Agents, supervisors, and admins who see Call Status: Not reachable in Call Logs and need to understand the causeSome readers

• Why am I not receiving MyOperator call-notification messages and how do I fix it?

  ⚡ Quick answer Most missed notifications boil down to one of five issues: Department name 16 characters (blocked) Notification toggles are disabled User status = Unavailable / DND Spam or device notification filters Temporary network delays (rare). Follow the checklist below, and you should receive a test alert within 2–5 minutes (allow up to 10 minutes). When should I use this guide? Use it if you expect SMS, email or push alerts after calls—but nothing arrives.Some readers

• How can I use my existing phone number with a MyOperator IVR?

  Quick answer You now have only one practical way to use your existing number with MyOperator IVR: Call Forwarding — Fastest and only universal option Forward your existing number to a MyOperator virtual number. Porting — Only for toll-free numbers (case-to-case) Mobile number port-in is discontinued. Toll-free port-in works only after operator approval and a 30-day timeline. When should I use this guide? Use these steps when your business already promotes a number (visiSome readers

• How can I download my monthly statement in the MyOperator dashboard?

  Quick answer You can download your monthly billing statement from the MyOperator Dashboard. The statement provides details of recharges, usage, taxes, and invoices, making it useful for audits and maintaining accurate financial records. 1. What is the monthly statement? A monthly statement is a detailed description of allowed and used feature information in the plan. It also describes the prepaid amount remaining in the account, along with adjustments for all paid amounts and the dSome readers

• How can an agent initiate a new WhatsApp conversation with a customer?

  Quick answer Agents must start every new outbound WhatsApp conversation with a Meta-approved message template. Free-form messages are only allowed after the customer replies and remain permissible for 24 hours from that reply. When should I use this guide? Use it whenever you need to contact a customer who has not messaged you in the past 24 hours, launch a proactive campaign, or troubleshoot template-send errors. 1. Prerequisites and limits Customer has provided opt-in for tSome readers

• How can I convert Cash-on-Delivery orders to prepaid payments in Shopify via WhatsApp links using MyOperator?

  Convert COD to Paid via WhatsApp (MyOperator + Shopify) Quick answer — Inside MyOperator → Ecomm+ → Workflow, open Convert COD to Paid, toggle the flow ON, choose your pre-approved WhatsApp template that contains a dynamic payment link, map the Shopify variables ( name , orderid , amount , paymentlink ), send yourself a test, then click Update workflow. From that moment, every new COD customer receives a WhatsApp message with a one-tap "Pay Now" link that marks the oSome readers

• What details are included in the MyOperator payment-receipt email, and how can I retrieve past receipts?

  Quick answer Whenever you recharge your MyOperator account or make a billing payment, you will receive an official Payment Receipt Email. This serves as proof of payment and supports audit and tax compliance. What the Payment Receipt Email Contains Subject Line: "✅ Payment Received – MyOperator Invoice for ₹ Amount " Sender: accounts@myoperator.com Recipient: Your registered billing email address Details Included in the ReceiptSome readers

• What are Auto-Reply Settings for WhatsApp and how do I configure Greeting and Away messages?

  Auto-Reply Settings for WhatsApp Auto-Reply Settings allow you to send one Greeting message during business hours and one Away message outside business hours—fully automated per WhatsApp number, based on its time zone schedule. Configure Business Hours first, then select a canned Greeting and Away message. Both replies suspend automatically if a chatbot is active. When should I use this guide? Use these steps when you want every new WhatsApp contact to receive an immediate, consiSome readers

• What should I do if I can’t make outgoing calls or use Click-to-Call in MyOperator?

  Quick answer – Outbound calls usually fail for just three reasons: Your MyOperator account is on hold (billing/credit limit). The agent's leg never rings. The customer's line never rings or never answers. Run through the six checks below to find which leg is failing, apply the matching fix, and place a fresh test call. When should I use this guide? Use these steps whenever an outbound call—whether launched via the web panel, mobile app, or an assigned phone—shows “Failed,” neverSome readers

• When is WhatsApp Live Chat free, and what triggers it to become a paid conversation?

  Quick answer For Live Chat sessions to function properly via WhatsApp Business API (WABA), your account must: Maintain a positive account balance Be within an active Service conversation window Avoid using templates (which trigger paid conversations) 1. Credit Balance Must Be Sufficient Minimum balance of ₹1 or more is required. If the balance falls below this threshold: Outgoing Live Chat messages will fail Low-balance alerts will display on your dashboard --Some readers

• How much time does WhatsApp(Meta) takes to approve a template message?

  ⚡ Quick answer: Most WhatsApp Business templates are reviewed and approved within a few minutes, but Meta officially allows up to 48 hours. Approval time depends on your template’s content, media type, and compliance with WhatsApp’s Business & Commerce Policies. 📊 Average Approval Times by Template TypeSome readers

• How do I transfer MyOperator account ownership or change the Owner’s mobile number?

  Only the current Owner can make these changes. Go to Manage → Users and click Transfer Role. Transfer Owner to hand ownership to an existing user, or Edit Number to update the Owner’s registered mobile (OTP required). Confirm the action; both parties receive an email and an in-app notification once the update is complete. When to use this guide The current Owner is leaving the company. You need to give billing control to another teammate. The Owner changed their registeredSome readers

• How do I transfer a live call to another agent in MyOperator?

  Quick answer — While on a call, press ✱2 + agent extension on your phone, or click Transfer in the Live Call widget, pick the target agent, and hit Go. The caller hears brief hold music and then connects to the chosen agent; Call Logs will show transferagent with a timestamp. When should I use this guide? Use these steps whenever you need to move a caller to the right teammate (e.g., from Support to Billing) without asking the caller to hang up and redial. 1 — When toSome readers

• Why aren’t my SMS messages delivered to one specific number and how do I fix it?

  Quick answer Most single-number SMS failures come down to one of five issues: DND or opt-out, DLT template/header mismatch, Wrong sender ID, Bad number format, or Promotional time-band restriction (10:00–21:00 IST). Run the five-step checklist below; you should see status = Delivered in SMS Logs after a resend. When should I use this guide? Use it if one customer isn’t receiving your SMS but other numbers work, and you want to isolate the cause in < 10 minutes. 1Some readers

• What should I do right after paying for my MyOperator package?

  Within 15 minutes of payment, confirm your receipt email, log in to the MyOperator dashboard, and complete the six-step activation checklist (email, login, call flow, users, documents, support). This guide walks you through each step and common issues. When should I use this guide? Use it the moment you see “Payment Successful” so you can start receiving calls without delays and avoid the most frequent post-payment support tickets. 1. Post-payment activation checklistSome readers

• How do I increase the message limit on my WhatsApp account?

  ⚡ Quick answer: Maintain a green (high) message-quality score and complete Facebook Business Verification (FBM). Meta re-checks every 24–48 hours and automatically upgrades your phone number from Tier 1 (1,000 recipients/day) up to Tier 4 (unlimited) when both conditions stay positive. When should I use this guide? Open this guide right after your first campaigns go live. It shows exactly what Meta looks at, where to track your tier, and the fastest way to unlock higher limits—withoSome readers

• What is the WhatsApp Business customer service window, and how does it work?

  Quick answer The customer-service window is a rolling 24-hour period that starts every time a customer sends your business a WhatsApp message. Inside that window, you can send unlimited, free-form (non-template) replies—including text, images, documents, buttons, canned messages, and quick replies—without template approval or extra charges. After 24 hours of customer silence, only pre-approved template messages are allowed until the customer sends another message.Some readers

• Why does a call disconnect after one or two rings and how do I fix it in MyOperator?

  Quick answer Early call drops (0–2 rings) usually mean one of four things: No valid call flow at the current time Account/plan suspended or credits exhausted Routing to an empty queue or all agents unavailable A policy block (blacklist, geo-restriction, caller-ID rule) Follow the checklist below and confirm success with a test call. When should I use this guide? Use these steps if callers report “it rings once, then hangs up” or your Call Logs show Rejected / No-flow eventsSome readers

• How can I cancel a scheduled WhatsApp campaign?

  Quick answer You can cancel a scheduled WhatsApp campaign up to 5 minutes before its scheduled send time. Once the system begins preparing messages (Sending / In Progress), the queue is locked and the campaign can no longer be edited or cancelled. When should I use this guide? Use this guide whenever you’ve already scheduled a campaign but need to stop it before it starts sending—for example, if the offer changed, the audience is wrong, or content needs correction.Some readers

• How to Identify Unknown Phone Numbers in MyOperator

  Quick answer If your business receives calls from unknown numbers, MyOperator provides built-in tools to help you identify callers and gather useful context. You can use the call log, integrated CRM panels, or external lookup services to uncover caller identity. When to Use This Guide? Use this guide if: You see calls from numbers not saved in your contact list or CRM. You want to know if a number has previously interacted with your business. You need caller identity info for folFew readers

• What are the types of WhatsApp templates available?

  WhatsApp Business Template Categories WhatsApp Business templates are divided into three Meta-defined categories: Utility, Authentication, and Marketing. These categories guide Meta’s review process and determine when and how messages can be sent to customers. 🔧 1. Utility Templates (Transactional) Purpose: Share important, time-sensitive updates after a customer action. Nature: Non-promotional. Common use cases: Order confirmations or shipping updates Appointment remiFew readers

• What is a MyOperator Demo account and what can I do in the 3-day trial?

  ⚡ Quick answer A MyOperator Demo Account is a free 3-day trial version of the MyOperator platform that allows businesses to explore the product’s features and understand how it can streamline their customer communication - before committing to a paid plan. It is designed as part of MyOperator’s DIY (Do-It-Yourself) signup process, where users can sign up, verify their WhatsApp number, and start exploring the platform instantly with minimal support or intervention. The demo account helps you evFew readers

• Why do callers hear “wrong number/number doesn’t exist” on my MyOperator business line—and how do I fix it?

  ⚡ Quick answer If you forward a personal SIM/landline to MyOperator, confirm the forwarding target matches the Virtual/Service Number shown in Dashboard → Numbers. If you don’t use forwarding, make sure the number, plan, and KYC status are Active in Dashboard → Billing / Compliance. Correct any digit typos or missing country/STD codes in ads or websites. Test again from two different carriers; you should now reach the IVR or an agent. When should I use this guide? Use itFew readers

• Why did I receive a MyOperator account-suspension email, and how can I reactivate my services?

  Quick answer: Your MyOperator services may be temporarily suspended if your account balance is exhausted or if there are unresolved billing issues. When this happens, you will receive an Account Suspension Email explaining the reason and providing steps to reactivate your account. What the Suspension Email Contains Subject line: "⚠️ Action Required: Your MyOperator Account Has Been Suspended" Sender: accounts@myoperator.com or support@myopFew readers

• Why are my IVR call logs missing or delayed in the MyOperator web app, and how do I fix it?

  Quick answer Most “missing” call logs are caused by a date-range filter, time-zone mismatch, or browser cache. Clear filters, verify your account time zone, hard-refresh the page, and place two fresh test calls. If no logs appear after these checks, follow the escalated steps below and send Support the sample Call IDs. When should I use this guide? Use these steps whenever the Call Logs panel in the MyOperator web app shows zero or heavily delayed entries while you know calls arFew readers

• What are WhatsApp message templates and how do I create, submit, and track them in MyOperator?

  Quick answer: WhatsApp message templates are pre-approved message formats that businesses use to initiate conversations with customers outside the 24-hour service window. Templates are required for outbound messages sent more than 24 hours after a customer’s last reply. Template categories affect pricing: Utility and Authentication are typically cheaper, while Marketing often incurs higher rates. Templates ensure compliance with WhatsApp policies and allow businesses to send messageFew readers

• What can I do in the MyOperator Account & Personal Preferences tabs under the Billing section?

  Quick answer It’s the central place to update billing & organisation details—e.g., billing address, GSTIN, contact email—and to download up to 12 past invoices. Path (web): Billing ▶ Preferences ▶ Personal or Account. Only users with the Admin or Billing role can edit data; Agents will see an "Access Denied" banner. Personal Preferences let you edit your own name, email, and password, while the Account tab (read-only for most users) shows business-level details such as role, extensionFew readers

• How do Credit Limit, Minimum Balance, Minimum Top-Up, and Total Usage Balance work in MyOperator, and which of them can I edit?

  ⚡ Quick Answer Your credit limit is the maximum negative balance your MyOperator account is allowed to reach. As per the latest update, all new accounts now start with: Credit Limit: ₹100 Minimum Balance: –₹10 Minimum Top-Up: ₹1,500 You cannot edit your credit limit, but you can edit your Minimum Balance and Minimum Top-Up in Billing → Payment Settings. If your Total Usage Balance falls below the credit limit, all services pause until dues are paid and you click Refresh Balance. --Few readers

• How do I choose, buy, and activate a MyOperator Virtual or Toll-Free number (documents, KYC, pricing, and setup)?

  Quick answer PAN card is mandatory. Pick Aadhaar eKYC for near-instant activation (minutes) or upload scans for manual KYC (≈ 3–6 h). Virtual Numbers are low-cost, region-friendly lines where callers pay local/STD charges. Toll-Free Numbers are national lines that callers dial for free; you absorb per-call cost. To buy a Virtual Number: Dashboard → Numbers → Buy New → Virtual Number, then assign it to any destination and save. Keep your personal mobile private by using visibilityFew readers

• Where can I find the Payments page in MyOperator, and what information does it show?

  ⚡ Quick answer - The Payment section shows a detailed summary of all billing and outstanding dues. It displays current usage, outstanding usage, prepaid amount adjustments, other charges, and the total amount due. Users can make instant payments by selecting or entering a top-up amount, or choose bank transfer. It also includes information about minimum balance and minimum top-up alerts, with an option to edit alert values. Where to Find the Payment Page Log in to your MyOperator DaFew readers

• How does the MyOperator Outbound Dialer work and how do I place a business-ID call?

  ⚡ Quick answer — Install the MyOperator Dialer app, log in with your registered SIM, select your business Caller ID, and tap Call. The system bridges an agent leg and a customer leg, so the customer sees your business number; the call auto-logs (and records, if enabled) in Dashboard → Call Logs. When should I use this guide? Use these steps if you want agents to call customers from mobiles while showing the company Caller ID, with recordings and logs tied back to MyOperator. Key FFew readers

• How do I block spam calls in MyOperator?

  When should I use this guide? Follow these steps whenever you need to stop nuisance or fraudulent callers from reaching any of your MyOperator virtual numbers. It also covers exporting, searching, and unblocking numbers. 1. Overview The Block List is a central dashbFew readers

• How do I find out if Meta has rejected my WhatsApp Business Account (WABA) application in MyOperator?

  ⚡ Quick answer If Meta rejects your WhatsApp Business Account (WABA) application, you’ll see a “Rejected” status beside the account in your MyOperator dashboard. Meta makes the final approval decision — MyOperator only reflects the status and helps you reapply or appeal. Where to Check the Status Log in to your MyOperator panel → in.app.myoperator.com Navigate to WhatsApp → Accounts in the left navigation bar Under WhatsApp AccountFew readers

• How can I access my WhatsApp Business Account's billing details?

  Quick answer: Billing for your WhatsApp Business Account (WABA) is managed entirely in Meta Business Suite. From there, you can download invoices, track payments, and update payment methods. Billing settings are only available via desktop browser (not the mobile app). Prerequisites To access WABA billing information, ensure that: You are an Admin of the Meta Business Manager that owns the WABA. You are logged into the correct Business Manager account. You arFew readers

• What is Truecaller Verified Business Caller ID and how can it improve my outbound call pick-up rates?

  Quick answer — Truecaller Verified Business Caller ID is a paid Truecaller for Business solution that shows your brand name, logo, green highlight, verified badge, and an optional call reason on the customer’s screen before they answer. Case-study users reported 30%–83% higher call-answer (“calling efficiency”) rates because customers can immediately recognise a trusted caller instead of an unknown number. Sample verified Business Caller ID (https://chat.google.com/u/0/api/getattachmFew readers

• How do I complete the Customer Application Form (CAF) to activate my MyOperator account?

  Customer Application Form (CAF) Quick answer: A Customer Application Form (CAF) is a mandatory digital or physical form that every MyOperator customer must complete to convert their demo account into an active, paid service account. Submitting the CAF ensures that your business information is verified, compliant with telecom regulations, and ready for permanent activation. CAF completion is the final step in the KYC and onboarding process, following GST/Aadhaar verification and video KFew readers

• What are WhatsApp Interactive Messages in MyOperator and how do I use them inside my chatbot?

  ⚡ Quick answer — Interactive Messages let your chatbot send tappable Buttons, Lists, or rich Media cards (with or without action buttons). They remove typing errors, speed up choices, and work automatically within WhatsApp’s 24-hour session window—no template approval needed. When should I use this guide? Read on if you build chatbots that: Send automated replies during the 24-hour customer-service window. Need guided menus (1–10 options) or product cards instead of free-text pFew readers

• Why are MyOperator emails going to my Spam folder, and how do I stop it?

  Quick answer — Email providers sometimes misclassify first-time senders or bulk notifications as spam. Open the Spam/Junk folder, mark any MyOperator message as Not spam, and add support@myoperator.co, billing@myoperator.co, and the entire @myoperator.co domain to your safe-sender list or contacts. Future messages should land in your Inbox. When should I use this guide? Use this article whenever you—or a customer, admin, or billing contact—expect an email from MyOperator (activation lFew readers

• What is a WhatsApp official Business Account?

  ⚡ Quick answer: A WhatsApp Official Business Account (OBA) is a verified business profile on WhatsApp that displays a green checkmark badge next to your business name. This badge appears in customer chats even if your number is not saved, ensuring higher trust and authenticity. Key Features of an OBA Green Checkmark Badge → Verified by Meta (WhatsApp’s parent company). Always Visible Business Name → Your brand name replaces the phone number in all chats. Enhanced CustomerFew readers

• What types of notifications does MyOperator send and where will I receive them?

  When should I use this guide? Use this FAQ to: Understand every alert category Decide which channels are best for each team Troubleshoot missing or excessive notificationsFew readers

• How does MyOperator check my credit balance when I schedule or run a campaign?

  Quick answer Credit is checked twice—first at scheduling, then again at execution. If you lack credits at either checkpoint, the campaign is blocked instead of sending partial messages. Recharge any time via Dashboard → Billing → Recharge, then reschedule or re-run the campaign. When should I use this guide? Use it before launching any bulk SMS/voice campaign so you understand how the two credit checks work and how to avoid last-minute failures. 1. Two-stage credit-checkFew readers

• What is the correct way to use parameters in the MyOperator app for WhatsApp templates?

  Quick answer Use double-brace placeholders — 1 , 2 , 3 — in your template body (and header text/button URLs if needed). Provide matching sample values in square brackets when submitting the template, then map each column from your Excel/CSV file to the placeholders during campaign setup. Parameters are not allowed in the footer. When should I use this guide? Use it right before you create or submit a WhatsApp Template Message that requires personalisation (names, order IDs, daFew readers

• What do the new Typing Indicator and “Clear Thread” features do for chat agents on WhatsApp in MyOperator?

  ⚡ Quick answer Typing Indicator: Shows animated "..." while the agent is composing a reply, so the end customer doesn’t feel the agent is slow. Clear Thread (per phone): After you edit a prompt, clicking Test ignores all past messages for that phone number; only the new messages are sent to the model for a clean test. Both features are included at no extra cost and require no manual settings. When should I use this guide? Use this guide if you: Want to know what changed in chat behFew readers

• What should I do if a DND-registered subscriber files a TRAI complaint about my promotional SMS?

  UCC Complaint Handling (TRAI) TRAI gives you 24 hours to prove the subscriber’s consent. Collect the SMS Log ID, opt-in record, and DND-scrub report, then upload them to your operator’s UCC portal. Fines escalate from ₹1,000 (first strike) to total blacklisting after the 7th strike in six months. When should I use this guide? Follow these steps the moment you receive a UCC-compliant notice from your telecom operator or SMS aggregator. 1. Regulatory flow at a glance (Few readers

• What is the difference between a “missed” call and a “lost” call in MyOperator?

  Quick answer Missed call = Call reached your PBX/IVR, but no agent answered in time; details are logged, so you can call back. Lost call = Call never reached your system because every line/channel was busy; nothing is logged except a “lost-capacity” entry in System Logs. When should I use this guide? Read on if you want to reduce unanswered calls (missed) or capacity blocks (lost) and learn where to find each metric in the dashboard. 1 — Definitions at a glanceFew readers

• Why are my call logs missing in MyOperator—and how can I hide the “Logs” tab for Call Agents, Managers, and Admins?

  Quick answer Missing logs: 90% of cases come down to: Filters or date range The role does not have View Logs / View Team Logs permission The MyOperator mobile app has not synced yet Account / IVR / time-zone settings are misconfigured Hiding the Logs tab: In Manage → Permissions, click Logs, clear View and Add/Edit, then click Update — the tab disappears instantly for that role. When should I use this guide? Open it whenever the Logs grid is blank, shows fewer rows thanFew readers

• How do I use WhatsApp “Coupon Code Templates” to send one-tap discount codes in MyOperator?

  Quick answer Coupon Code Templates let you add a fixed "Copy Code" button to any Marketing message template. Customers tap once to copy the code (max 15 alphanumeric characters) and paste it at checkout—zero typing required. When should I use this guide? Read on if you: Run promotions or discounts on WhatsApp, and Want customers to redeem codes with the least possible friction. 1. Who should use Coupon Code Templates? E-commerce stores — e.g., weekend "SALE25" codes RestFew readers

• Why does MyOperator sometimes show longer call durations than the customer’s phone, or keep the Live Call Widget running after hang-up?

  ⚡ Quick answer — MyOperator meters every platform-handled second—from carrier connect through IVR, queue, talk time, transfers, and the 2–10 s post-call wrap when recordings upload. Call Logs = final, billable record. Live Call Widget = near-real-time estimate that may tick for 2–10 s after both legs disconnect. Because a handset timer starts only after the ringback tone and stops at user hang-up, a delta ≤ 10 s is normal and never affects billing. When should I use this guide? UFew readers

• How do I know which country or region my customer belongs to on WhatsApp?

  Quick answer There is no direct official feature in WhatsApp / WhatsApp Business API / WhatsApp Cloud API that guarantees you can know exactly "which country or region a customer belongs to" — but there are common practical methods businesses use to infer a user's country/region. When should I use this guide? Reference these steps any time you need to confirm pricing tiers, filter analytics by geography, or troubleshoot why a conversation was billed at an unexpected international rate. --Few readers

• Can I use my MyOperator service number to receive OTPs on external platforms?

  Quick answer Only for business-account verification on non-financial, non-telephony platforms (e.g., WhatsApp Business, listing sites). Never use a service number for personal logins, banking/payment apps, or third-party dialers. Make sure two admins control OTP access and have an alternate recovery method; request a compliance exception if the use case is unclear. When should I use this guide? Consult it any time you plan to register an external website or app with your MyOperator servicFew readers

• What Service-Level Agreement (SLA) does MyOperator guarantee for uptime, support response times, and escalations?

  Quick answer MyOperator guarantees 99% service uptime (≤ 20 self-test failures per month). Support acknowledges incidents within 2–8 business hours and targets a workaround or resolution within 4–24 business hours, depending on severity. A tiered three-level escalation matrix (Support → Level 1 → Level 2) is available if targets are missed. Monthly rental refunds of 5%–100% apply when uptime falls below the 99% target. When should I use this guide? Consult this FAQ if you neeFew readers

• What is a Missed Call Service and how do I set it up in MyOperator?

  ⚡ Quick answer - A Missed Call Service lets customers dial your virtual or toll-free number, disconnects after 1–2 rings (so they pay nothing), and instantly triggers an action—send an SMS or WhatsApp template, queue a callback, or fire a webhook that logs the lead in your CRM. When should I use this guide? Use these steps if you need a zero-cost, one-touch way for prospects to opt in to offers, register for events, verify numbers, or request a callback—without writing custom code.Few readers

• Which countries does MyOperator currently support for WhatsApp messaging?

  WhatsApp Messaging Availability (India-only) At present, MyOperator supports WhatsApp messaging only for Indian numbers. This means campaigns are restricted to audiences with the +91 country code. Regional Support Key Rules Only numFew readers

• How do I connect my Facebook Business Manager (FBM) account to MyOperator?

  Connect Facebook Business Manager (FBM) to MyOperator for WhatsApp Business API Connect FBM from the MyOperator panel under WhatsApp → Accounts → Apply for WhatsApp Business API, then sign in via FBM login details, select or create a WhatsApp Business Account (WABA), complete business details, and submit for Meta review (≈ 1 hour). When should I use this guide? Follow these steps the first time you link a Facebook Business Manager to MyOperator so you can provision a WhatsApp numbeFew readers

• What if a user has left the company?

  Delete a user in MyOperator Quick answer — When a team member leaves your organisation, remove their access promptly to keep your account secure. Use Delete user to revoke access and remove the profile from MyOperator. Before you start (prerequisites) Admin role required. Only admins can delete users. Reassign responsibilities first. If the user owns numbers, groups, or workflows, reassign them to another user to avoid interruptions. Delete a user (step‑by‑step)Few readers

• What does the “First Message” tag mean in WhatsApp (AcmeChat) and how do I use it?

  ⚡ Quick answer — “First Message” is an auto-applied tag that captures the exact source (product page, ad, QR code, etc.) of a contact’s very first WhatsApp message to you. It appears < 1s after the first inbound message, never changes unless edited, and powers segmentation, automation, and revenue attribution. When should I use this guide? You create WhatsApp entry links or QR codes and need reliable tracking. You build automations that trigger when a contact’s tag equals a campaFew readers

• What media formats are supported in a WhatsApp Template Message?

  Quick answer — Every WhatsApp Template Message must contain body text. Media is optional and, if used, appears only in the header. Supported header formats: images (JPG, JPEG, PNG) up to 5 MB; videos (MP4) up to 16 MB; documents (PDF) up to 10 MB. When should I use this guide? Consult it before submitting a template to be sure your media type, size, and formatting meet WhatsApp rules—avoiding one of the most common rejection reasons. 1. Supported media formats (header only)Few readers

• What happens if my WhatsApp Business account balance is low?

  Quick answer When your account balance drops below the minimum required threshold, WhatsApp blocks new outbound messages. You will see a red "Low Balance" banner, outgoing requests fail with an "INSUFFICIENTBALANCE" error, and all scheduled campaigns pause until you recharge. When should I use this guide? Use it the moment you notice delivery failures or the red banner, so you can restore messaging and avoid campaign downtime. 1. How the low-balance block works WhatsApp perfFew readers

• How do I find a call’s UID (Unique Identifier) in MyOperator?

  ⚡ Quick answer — Dashboard → Calls → Logs → open the call → copy the UID shown in the details pane. Alternatives: copy it from the Recording section, paste an existing UID into the search bar, or export Calls → Logs → Export (CSV) and grab it from the "UID" column. Share this UID with Support whenever you report a call-specific issue. When should I use this guide? Reference these steps whenever you need the exact UID to pull a recording, reconcile call data, or open a precise support tickFew readers

• What is the maximum number of times a MyOperator menu can repeat, how do I change it, and how do I set the callback time?

  Quick answer — Menu Repeat controls how many extra times (1–10) an IVR prompt is replayed when the caller presses no key. Total plays = 1 initial play + your repeat count. After the final repeat, the call follows the menu’s fallback action (voicemail, operator, or disconnect). When should I use this guide? Use it when callers miss your IVR options, and you need to adjust how many chances they get before the system moves on. 1 — How Menu Repeat works Menu Repeat = number oFew readers

• What is the purpose of sending a test message during WhatsApp campaign creation?

  ⚡ Quick answer Sending a test message allows you to preview the exact WhatsApp content—text, media, variables, and buttons—on a real device before the campaign reaches your audience, helping you identify and fix errors, verify layout, and confirm compliance. When should I use this guide? Use it anytime you build a new campaign and want to ensure that formatting, variables, and media appear correctly before launch. 1. Why send a test message? Verify formatting: view layout, bFew readers

• Why can’t I play my MyOperator call recordings (or the play button is greyed out)?

  Troubleshooting call recording playback Quick answer Most playback issues come from one of four causes: Your user role lacks “Access recordings” permission. The file has been auto-deleted by the retention policy. The recording is still processing (under 2 minutes after call end). Android + ACR linkage or battery saver is blocking capture/sync. When should I use this guide? Open this guide any time: A recording in the MyOperator web panel or Android app refuses to playFew readers

• How do I set multiple call-availability time slots for a user in MyOperator?

  Quick answer Yes. You can add multiple availability windows to a user so they only receive routed calls during those times. When should I use this guide? Use it when you need a single user to receive routed calls only during specific windows—e.g., split shifts, weekend on-call coverage, or an overnight schedule—so that calls outside those windows automatically follow your fallback rules (next agent, queue, or voicemail). What it does Multiple time slots let you define when a sFew readers

• What are the official WhatsApp Template Message guidelines I must follow?

  ⚡ Quick answer — Meta reviews every template. Keep the tone polite, use correct 1 , 2 variables, match the selected language, avoid shortened URLs, and respect button limits to avoid rejection. When should I use this guide? Use it right before submitting a new WhatsApp template so you can check content, variables, links, and buttons against Meta’s rules and prevent delays. What are WhatsApp template messages? A “template message” is a pre-written, pre-approved messagFew readers

• How do I add, edit, reorder, or remove buttons in the MyOperator WhatsApp template builder?

  Quick answer In the MyOperator template builder, buttons are fully editable until you submit the template for approval (done by Meta). You can: Remove buttons Change their order Edit their type or label Toggle the entire button section on or off To remove a button Hover over the button you want to delete Click the trash icon or the remove link next to it The button will disappear from both the editor and the preview (https://content.api.getguru.com/files/viewFew readers

• What is the WhatsApp Business display-name review, and when does it apply?

  WhatsApp Display-Name Review It is the mandatory Meta approval process where WhatsApp checks whether your business name (the name shown to users on WhatsApp) meets Meta’s official Display-Name Guidelines. When should I use this guide? Use this FAQ if you need to know: Whether your current task will trigger a display-name review. What to expect after approval or rejection. How to avoid common rejection reasons. 1. What is the display-name review? Every WhatsApp BuFew readers

• How long does WhatsApp Business API approval really take—and how can I speed it up?

  Quick answer: Most businesses receive WhatsApp Business API (WABA) access in 7–14 days. The clock starts only after Facebook/Meta completes Business Verification and receives all required documents. Missing information, unverified templates, or high application volume can extend the timeline. When should I use this guide? Use it before you submit your application or if you’re waiting longer than two weeks and want to diagnose delays. 1. Prerequisites checklistFew readers

• What is the new DIY signup and onboarding process for MyOperator’s WhatsApp free trial, and how do I complete it?

  Quick answer In five self-service steps, any business can test MyOperator without talking to Sales: Signup OTP Business info Auto-profiling with a 3-day WhatsApp trial Dashboard access Voice features stay locked until KYC is approved. No service number or IVR is provisioned until KYC is approved. Purchasing the WhatsApp-only Compact plan never requires KYC. When should I use this guide? Open this guide as soon as you begin signup. It shows every screen you’lFew readers

• What languages are supported for WhatsApp templates?

  ⚡ Quick answer MyOperator supports the following three English language variants for template creation: English (default) English (US) English (UK) Each template must be submitted in one language only. Can I Use Other Languages? Officially, only English variants are supported in the MyOperator Panel. However, Meta's backend may accept templates in additional languages (like Hindi, Tamil, etc.) if: The text is properly formatted The template complies with category andFew readers

• Where can I download the latest Meta WhatsApp conversation-rate cards (CSV) for billing and forecasting?

  Quick answer: Yes, you can download the official rate-cards (CSV / chart) for WhatsApp Business Platform (by Meta) from Meta’s documentation site. When should I use this guide? Use it whenever you need the official per-conversation cost for billing, forecasting, or regional price comparisons. The file is refreshed every month, so always download the newest version before running numbers. 1. Where to get the latest rate-cards On the Pricing page of WhatsApp Business PlatforFew readers

• How do I access and export archived call logs, notes, and user data in MyOperator?

  Quick answer Use Reports → Export to download archived logs/notes/users as CSV via email. Use Logs → Advanced/Criteria to filter for archived items and Unarchive if needed. For granular investigation, open Logs and click any row to view the Detailed Log (full call journey). 1. Who this is for Teams that need to retrieve archived call data, validate compliance/audits, or reconcile usage and outcomes (e.g., Finance, QA, Ops). 2. Before you start (permissions & prep)Few readers

• What should I do if my WhatsApp template is put in the wrong category or gets rejected?

  ⚡ Quick answer Meta reviews every template for category fit (Utility, Marketing, Authentication). If the text doesn’t match, Meta will either: Recategorize it automatically Reject it outright A recategorized approved template usually works as-is; a rejected one must be created again. Meta generally takes 5 minutes to 48 hours to approve or reject a template. When should I use this guide? Use these steps whenever you: Want to avoid delays caused by miscategorized templatesFew readers

• How to recharge your account from the MyOperator panel using the billing option?

  Quick answer — You can easily recharge your MyOperator account balance through the Billing section in your dashboard. Follow these steps: Step-by-Step Guide Log in to Dashboard Go to MyOperator Login and sign in with your credentials. Navigate to the Billing Section From the left-hand sidebar, click Billing. Open the "Payments" tab View your current balance and recharge history. Enter Recharge Amount Type in the amount you wish to addFew readers

• Can I use the same WhatsApp template for transactional and promotional messages?

  ⚡ Quick answer You can, but it's not recommended. Each WhatsApp template must serve one clear purpose—either: Utility (Transactional) Authentication Marketing (Promotional) This classification is required by Meta’s official categories. Mixing purposes in one template can cause approval delays and rejections (if misused). Such templates (if content follows Meta's guidelines) will always be part of the Marketing category, even if they contain a notification. Why CategorisationFew readers

• What is the default ringing time for agents in MyOperator, and how can I change it?

  Quick answer Default: 25 seconds. Configurable: 10–25 seconds per department in the dashboard. Save changes in Department → Call Flow Settings to apply immediately. When should I use this guide? Use this guide if you need to shorten or extend the time an agent’s phone rings before the call moves to the next agent or fallback action. 1. Default vs. Custom Ringing Time |—|—Few readers

• How do I download the full Calls and SMS logs for my account on MyOperator panel?

  Quick answer - You can export every call—one row per call—to a CSV file from Reports → Exports → Logs. The system emails you a secured download link. When should I use this guide? Use this walkthrough when you need to audit activity, analyse calls in a spreadsheet/BI tool, or provide evidence for compliance requests. 1. Prerequisites & limits Permission: Reports: Export (or Admin) Date range: large ranges may take longer; very large exports can be split automatically. TiFew readers

• How do I automate WhatsApp reminders for abandoned carts with the MyOperator–Shopify plugin?

  Quick answer — Inside MyOperator → Ecomm+ → Workflow, open Abandoned Cart Recovery, toggle each reminder ON (up to three), pick a pre-approved template, map the Shopify variables, set a delay between 15 minutes and 24 hours, test, then click Update workflow. Shoppers who leave items in their carts will now receive timed WhatsApp nudges that link them straight back to checkout. When should I use this guide? Use this walkthrough only if you already: Installed the MyOperator ⇄ ShopifyFew readers

• What are the benefits, prerequisites, and limitations of using the WhatsApp Business API with MyOperator?

  Quick answer: Integrating WhatsApp Business API with MyOperator lets you handle calls and WhatsApp chats on one dashboard, automate rich-media messages at scale, and stay compliant with Meta rules. Be aware of the 24-hour reply window, template requirements outside that window, and single-device restrictions. When should I use this guide? Read this guide if you plan to: Activate WhatsApp inside MyOperator. Request the green-badge Official Business Account (OBA). Understand coFew readers

• What happens to my recipient list after a successful WhatsApp campaign—does MyOperator save the contacts automatically?

  When should I use this guide? Read this before uploading a CSV/XLSX file for a WhatsApp campaign so you can format it correctly and know what the system will (and will not) save. 1. Auto-save rules at a glanceFew readers

• How do I confirm or cancel Cash-on-Delivery orders in Shopify via interactive WhatsApp messages using MyOperator?

  ⚡ Quick answer - Turn on the COD Order Confirmation or Cancel workflow inside MyOperator ➜ Ecomm+ ➜ Workflow. Pick your approved COD template (with “Approve” and “Cancel” buttons), map the Shopify variables ( name , orderid , link ), test the message, and click Update workflow. Each time a shopper places a COD order, they’ll instantly receive a WhatsApp prompt to confirm or cancel with one tap—helping you filter out non-serious buyers. When should I use this guide? Use theseFew readers

• Which events are logged in the Customer Journey timeline?

  ⚡ Quick answer — The Customer Journey is a detailed, timestamped timeline of every key interaction between your team and a user. It provides a 360° view of conversations, actions, and engagement, helping agents and managers understand the full context before responding. Tracked Events in the Customer Journey The following events are automatically logged: 1. Agent Activity The agent joined or left the conversation Conversation auto-assigned by the agent Chat reassignFew readers

• How do I safely delete (remove) a DID in MyOperator, and what should I check first?

  Quick answer: Admins can delete a DID from Manage → DIDs → ⋮ → Delete. Before deleting, confirm the number is not used in any live call-flow, caller-ID policy, campaign, or porting request. Once you click Delete and confirm, the DID vanishes in under a minute and can no longer be used for routing or outbound CLI. When should I use this guide? Use it when a phone number is permanently retiring or being replaced, and you must ensure calls, caller-ID, billing, and compliance stay intactFew readers

• What is an extension number in MyOperator, and how do I use it?

  Quick answer An extension is a short internal number assigned to a user (or team) so callers can reach them directly from your IVR (“press 2-2 for Riya”) without going through a receptionist or a shared queue. All MyOperator extensions are exactly 2 digits (10–99). Single-digit or 3-plus-digit numbers are rejected. Dial the 2-digit code internally or after your IVR greeting to reach a user directly. When should I use this guide? Read this guide whenever you need to assign, dial,Few readers

• What should I do if click to call / web call is not working?

  ⚡ Quick answer Click-to-Call: You click a number in the Web Panel; MyOperator first calls your agent device/softphone, then bridges the customer. Web Call: The call happens in your browser (uses your mic/speakers). Quick self-check (60 seconds) Account and credits: No dues; enough outbound credits. Number format: Use E.164 (e.g., +91XXXXXXXXXX). Availability: You are Logged in and Available in the Web Panel. Browser: Latest Chrome/Edge/Firefox; disable VPN/proxy fFew readers

• What impact would it create if LOGS services went down?

  Quick answer When the Logs service is down, you lose only the searchable history—active calling still works. What breaks Calls → Logs page, log exports, and Log APIs stop returning new records. Any dashboards, reports, or alerts that rely on those logs stall or show gaps. What keeps working Live telephony (IVR, queues, recordings, billing) After-Call webhooks and any CRM that ingests them in real time When to use this guide? When you want to know exactly what breaks vs.Few readers

• Can a customer calling on the IVR transfer a call?

  Quick answer No. Callers who dial your Interactive Voice Response (IVR) menu cannot transfer calls. The call-transfer feature is reserved for authorised agents within your organisation. When should I use this guide? Share this article whenever a colleague—or even a caller—asks whether they can “press a button” to move their own call. It also clarifies the exact ways agents can transfer once they’ve answered. 1. Who can transfer calls?Few readers

• What is a “line” in MyOperator and how do I know when to add more?

  Quick answer: A line is one concurrent call path. Each live call—whether inbound or outbound—occupies one line. If you have 10 lines, you can handle up to 10 simultaneous calls (queuing, IVR, or talking). When all lines are busy, additional inbound calls fail as Lost Calls and outbound dials are blocked. When should I use this guide? Use these steps if you want to: Find your current line pool and utilisation Understand how lines are shared between inbound and outbound Decide wFew readers

• How can I view my current plan or upgrade or downgrade my plan on MyOperator?

  Quick answer: Go to Billing → Plans, click Upgrade/Downgrade Plan, choose the new plan, review charges, and click Proceed to Payment (upgrade) or Confirm Downgrade. Upgrades take effect immediately after payment. Downgrades are usually queued for the next billing cycle. Pro‑rata charges may apply, and you will receive an invoice/confirmation email. Who is this for? Account Owners, Admins, and Billing users who need to upgrade to a higher plan, downgrade to a lower plan, or changeFew readers

• How do I use the new Live Call Widget features (Transfer, Hang-Up, Notes, Timer) in MyOperator?

  Quick answer — Open Web Panel → Call Logs → Live Call Widget. From there, you can transfer an in-progress call, hang up, add a mid-call note, and monitor a real-time call-duration timer. All actions are written instantly to Call Logs and Analytics. When should I use this guide? Use it if you are an Admin, Moderator, or Agent with call-control rights who wants to operate the latest August 2025 Live Call Widget upgrades from a desktop browser. Prerequisites checklistFew readers

• How can we keep our NGO helpline number as a permanent business number?

  ⚡ Quick answer Secure the number in your NGO’s legal name, stay on a paid subscription, keep telecom documents up to date, pay every bill on time, and confirm with MyOperator Support that the number is locked to your account. Follow the steps below to avoid reassignment or suspension. When should I use this guide? Review these actions if you’ve just activated a helpline, are switching plans, or want to make sure the number is never reclaimed by the provider. 1. Prerequisites &Few readers

• How to enable or disable direct dialing and how can I use it?

  Direct Dialing lets callers bypass your IVR and connect straight to a specific agent extension. Admins can toggle it in Call → Design Call flow → Advanced Settings → Inbound Settings → Direct Dialing. Callers who know an extension can dial: Your Business Number,Extension (comma adds a short pause) to reach that agent instantly. Who this is for Admins, supervisors, and agents who want faster connections for repeat customers, VIPs, or internal teams by letting callers dial exteFew readers

• How does MyOperator log and sometimes fail to log calls in Freshsales?

  Quick answer Every inbound, outbound, or missed call is pushed to Freshsales as a Call Activity Match found → activity is appended to the Contact; no match → MyOperator creates a new Contact, assigns an owner, then logs the call. Calls are not logged when PhoneBridge is disabled, the OAuth token has expired, or you use dial modes (Customer-first / Parallel) that break owner mapping Table of Contents When to use this guide Prerequisites (Few readers

• How do MyOperator Low-Balance alerts work, and how can I change, stop, or automate them?

  Quick answer MyOperator automatically warns you—by Email, SMS, and an in-app banner—when your account credits drop below the alert threshold (default: Rs. 500). Admins or Billing users can raise that threshold, enable Auto-Recharge, or—in effect—stop the emails by setting a higher minimum balance. Recharging or turning on Auto-Recharge prevents service interruptions to IVR, calls, WhatsApp/SMS campaigns, and automation workflows. When should I use this guide? Read it wheneverFew readers

• How can I filter MyOperator reports by group now that the “Manage Groups” button is gone?

  ⚡ Quick answer — The old Manage Groups button has been retired. Instead, open Reports → use the Grouping filter (Group-wise, Department-wise, User-wise) plus Time-frame & Call-type chips. All widgets instantly rebuild to show only the selected group—no manual group creation required. When should I use this guide? Use it if you’ve been looking for the former Manage Groups menu and now need group, department, or user insights from the new Reports interface on web or mobile. 1. PrerFew readers

• How do I complete MyOperator’s KYC and onboarding—online or offline—and what happens next?

  Quick answer — Choose either the self-service Online KYC (GST- or Aadhaar-based) or the Sales-assisted Offline KYC. Both flows finish with e-signing a Customer Application Form (CAF). Once KYC is approved, billing details are locked (for GST accounts), and you can pick a service number to unlock all voice, IVR, and WhatsApp features. When should I use this guide? Open this guide the moment you create—or help a customer create—a MyOperator account. It lists every path (demo vs. live,Few readers

• Why does MyOperator bill call minutes from the IVR greeting instead of when an agent answers?

  ⚡ Short answer MyOperator follows standard cloud-telephony billing: billable time starts when our system picks up the call (IVR/voiceover begins) and runs continuously until the call ends, not just from when an agent answers. This covers the full cost of handling the call across all legs. What’s happening under the hood There are two distinct telecom “legs” with real costs: System handling (platform leg): Starts the moment the call hits your virtual number and our IVR/voiceoverFew readers

• Can I edit an approved WhatsApp Message Template after it’s live?

  Quick answer: No. Once a template is approved, every part of its content—name, body text, header, footer, and buttons—are non-editable. You can get any number of templates approved; there is no limit and no cost. Any wording or layout change requires creating a brand-new template and sending it for approval. When should I use this guide? Review these rules before submitting a template or whenever you realize you need to tweak an already-approved message, so you don’t waste time looFew readers

• What business name should I enter so it appears correctly on invoices, caller-ID and reports?

  Quick answer — Use your full legal entity name (e.g., "Kritika Wellness Pvt Ltd") exactly as it appears on your GST/registration documents. Avoid nicknames, special characters, or brand names you don’t own. When should I use this guide? You are setting up your account for the first time. Finance flagged invoice mismatches with your legal name. Caller-ID or SMS header shows an unintended alias. 1. Why does the business name matter? Your business name is the customer-facing idFew readers

• What should I do if IVR calls on my IVR are not getting forwarded/transferred to users?

  Quick answer: If your IVR is playing correctly but calls are not getting forwarded to users or departments, it usually indicates a call flow routing or configuration issue. Below are all possible scenarios, log indicators, and resolutions to help you identify and fix the problem quickly. 1 - Verify IVR Menu Routing Description: Each IVR menu option (like “Press 1 for Sales,” “Press 2 for Support”) must be linked to a specific department, user, or action. If any option has no routing seFew readers

• What data is logged in each Call Activity field when Zoho is integrated with MyOperator?

  Call Activity Key Fields — Zoho + MyOperator Quick answer Zoho auto-creates (or updates) a Call Activity by matching the caller’s number or UID. Ten read-only fields are filled from MyOperator’s webhook payload (see JSON sample). If any mandatory value is blank or the UID duplicates, Zoho leaves the field empty and flags the call in the integration log. Table of Contents When should I use this reference? Prerequisites (2-2-pFew readers

• What is MyOperator’s After-Call SMS feature and how do I configure, price, and troubleshoot it end-to-end?

  Quick answer After-Call SMS is an automation that fires one or two transactional text messages immediately after a call ends (Connected, Missed, or Voicemail). Caller-end notification — thanks or next-steps to the customer. User-end notification — mini call summary to the agent. You can enable it in Dashboard → Call → After-Call SMS, pick default or custom templates, set rules and priority, and decide whether to run it One-way (caller or user) or Two-way (both). Charges vary by plan,Few readers

• What changed with Shared DID for outgoing calls in MyOperator and what should I do now?

  Effective immediately, the Shared DID option is disabled for all outgoing calls. If you keep Shared DID selected, every Click-to-Call or OBD (Outbound Dialer) call will fail. Switch each workflow to any purchased DID to restore service. When should I use this guide? You currently have Click-to-Call or OBD campaigns configured with Shared DID. Your outgoing calls started dropping today. You need the exact steps to reactivate service using a purchased DID. Why was SFew readers

• How long does it take to activate my MyOperator account and what can delay it?

  Quick answer: The activation of your MyOperator account is usually completed within a few hours after you sign up. However, the exact time can vary depending on verification and setup factors. When should I use this guide? Consult this guide immediately after signing up for MyOperator or upgrading your plan if you: Want to know the typical activation timelines for your specific account type Suspect a delay because KYC, payment, or verification steps are still pending It’s alsoFew readers

• How do I view and filter Call Reports in MyOperator?

  Quick answer — Open Web Panel → Reports to visualize call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use this guide? Use it whenever you need performance metrics by user, department, or an entire workspace—for staffing, QA, or monthly reviews. 1. PrerequisitesFew readers

• How to troubleshoot call connectivity issues in MyOperator?

  Quick answer Sales & Enquiry: +91 92129 92129 Customer / Technical Support: +91 81029 81029 If you face call-connectivity issues, raise a ticket from your MyOperator panel via the Chat section or call Technical Support at +91 81029 81029. For escalations, connect directly with your designated Account Manager. Live chat is also available from the Contact Us page. When should I use this guide? Reference it whenever you need to reach MyOperatorFew readers

• How does MyOperator log—and sometimes fail to log—calls in Zoho Recruit, Zoho Bigin, and Zoho Desk? 

  Quick answer Every inbound, outbound, or missed call is pushed to Zoho as a Call Activity. If the number matches an existing record, the activity is appended; if no match exists, MyOperator auto-creates the record, assigns an owner, and then logs the call. Calls are not logged when PhoneBridge is disabled, the OAuth token has expired, or you use Customer-first / Parallel dial modes that break owner mapping ( see section 5 (https://app.getguru.com/card/iLrM7AAT/How-does-MyOperator-log-cFew readers

• What does the Call Availability toggle do in MyOperator and how do I change my status?

  Call Availability in MyOperator Quick answer: Call Availability controls whether you are included in inbound IVR/queue routing. Toggle it to On (Available) when you can take calls and to Off (Away) when you are busy. Changes take effect within seconds. When should I use this guide? Read this if you need to pause or resume incoming calls—e.g., during breaks or meetings—without affecting other agents. 1. PrerequisitesFew readers

• Can I create filters for specific users or customers in the MyOperator panel?

  Quick answer: Yes. In MyOperator, you can create custom (advanced) filters in the Call Logs section to view call data specific to individual users, customers, departments, call types, or time ranges. These filters help you track user-specific or customer-specific call performance, missed calls, and activity trends without manually going through the complete call log list. 1. When to use this feature Use filters when you want to: Analyse calls handled by a specific agent or dFew readers

• How can I create an IVR/call flow with direct forwarding?

  Create a direct-forwarding call flow (no IVR menu) Why use direct forwarding Fast routing for urgent lines (support hotlines, VIP lines). Simplifies caller experience — connect immediately wFew readers

• What is MyOperator, why did we build it—and why should you pick it over other call-management providers?

  Quick answer MyOperator 1.0 was all about telephony; MyOperator 2.0 is a Business AI Operator. To reflect this evolution, we’re repositioning MyOperator across every touchpoint—from marketing to product—as an AI-powered, omnichannel communication platform. We built MyOperator to fix four pain points of on-prem PBX systems: No call tracking No smart routing No remote access High capital expenditure Choosing MyOperator means choosing reliability, innovation, and a unified communicatFew readers

• What changes if I buy MyOperator through a channel partner instead of directly?

  ⚡ Quick answer: The core platform, features, security posture, SLAs, and list pricing are identical whether you buy directly from MyOperator or via an authorised channel partner. Partners can, however, bundle extra services (local onboarding, vernacular support, custom integrations). Choose the path that best fits your rollout needs. When should I use this guide? You’re deciding whether to purchase directly or through a local/industry partner. You need a parity checklist to confirm notFew readers

• What are “Canned Messages” in MyOperator and how do I create, manage, and use them in live chat?

  Quick answer Canned Messages are pre-written replies that any agent can insert into a chat by typing "/" and selecting the desired snippet—no Meta approval needed, provided the message is sent inside the 24-hour service window. Owners, Admins, and Managers build and organize the shared library; Agents simply search, personalize (variables like contact.name fill automatically), and send. When should I use this guide? Use it if you want to: Cut response time on repetitive questiFew readers

• How do I create, schedule, and manage WhatsApp campaigns in MyOperator?

  ⚡ Quick answer A WhatsApp campaign in MyOperator is built in four clicks: Pick one pre-approved template. Upload an Excel/CSV audience list (≤ 5,000 or the Meta message-limit—whichever is lower). Map any template variables to Excel columns (or set fallback values). Send now or schedule later. The platform checks the credit balance at a scheduled time and again at send time; a campaign fails if credits are insufficient. When should I use this guide? Read this walkthrough if yoFew readers

• What is Message Trail and how do I use it to track automated WhatsApp template messages in MyOperator?

  Quick answer — Message Trail lets you tag any WhatsApp template message sent via our API with a custom trail name (e.g., "OrderStatusUpdates") and then view real-time delivery, read, and reply stats—plus export a detailed CSV report—right from your dashboard. When should I use this guide? Use these steps if you: Send WhatsApp template messages programmatically (API calls, not CSV uploads). Need to monitor OTPs, order updates, or any automated notifications. Want CSV or on-screen analFew readers

• How is pricing information delivered in WhatsApp Business Platform webhooks?

  When should I use this guide? Refer to these steps when you need to pull reliable cost data from WhatsApp Cloud API or On-Premises API webhooks for analytics, invoicing, or spend alerts. 1. Overview This information outlines the system behaviour regarding billing for WhatsApp BusinessFew readers

• What AfterCall services does MyOperator offer and how do I enable each one?

  AfterCall automations — quick start and setup guide Quick answer MyOperator offers multiple AfterCall automations that trigger the moment a call ends. You can: Send an SMS Send an Email alert Push Call Logs via Webhook Auto-sync call details to your CRM Send WhatsApp messages (NEW — WhatsApp API required) All services can be configured in under a few minutes and verified via Notification Logs, Webhook Logs, or your CRM. When should I use this guide? Use this guide if yoFew readers

• Which countries and number types does MyOperator support?

  Quick answer — MyOperator currently offers local, mobile, and toll-free business numbers in 14 countries. Use the table below to confirm availability, mandatory documents, and key restrictions. When should I use this guide? Read this FAQ before you: Purchase a new number in the Dashboard. Plan marketing campaigns that need local presence or SMS OTP. Prepare compliance documents for KYC or Caller-ID (CLI) registration. Coverage matrixFew readers

• What is the easiest way to change a user’s extension number in MyOperator?

  Quick answer You can update any user’s 2-digit extension (10-99) in less than a minute from the MyOperator web panel: Manage → Users → Edit → Extension → Save. When should I use this guide? Use these steps if you need to avoid extension conflicts, onboard a new teammate, or renumber an employee who moved departments. You must be in an Admin or Owner role to proceed. 1. Prerequisites & limitationsFew readers

• What is a Sticky Agent and what happens if a Sticky Agent turns Call Availability Off in MyOperator?

  Quick answer — Sticky Agent ensures that when a customer calls multiple times, they are connected to the same agent who handled their previous call (within a set time frame). This continuity improves the customer experience, reduces the need for repeated explanations, and enables faster resolution. Types of sticky agents: Strict Bind – call stays with the assigned agent; if the agent is Away, the caller goes straight to your fallback (voicemail, prompt, disconnect). Loose Bind – systFew readers

• How do I set up MyOperator on Day 1 so I can take my first live call?

  When should I use this guide? Follow these instructions the moment your demo or paid account is active, and you want a working voice + analytics flow before inviting the wider team. 1 — PrerequisitesFew readers

• Why is MyOperator offering this program?

  Table of contents What is the Technology Partner Program? Why is MyOperator offering this program? Who should join? Partner benefits (quick list) How to join — step-by-step Technical prerequisites & integration paths Onboarding timelineFew readers

• What is the Audio Library and how do I add, generate, and manage reusable sound clips in MyOperator?

  ⚡ Quick answer — The Audio Library is the one-stop vault for all of your reusable audio assets, including uploaded files and text-to-speech (TTS) clips. Follow the steps below to add, manage, and attach sounds in less than two minutes. 1. Why & When to Use the Audio Library Use the Audio Library whenever you need to: Upload local audio files (.mp3, ≤ 10 MB, ≤ 5 min) Generate new TTS (Text To Speech) clips (≤ 500 characters, 30+ voices) Attach audio to prompts anywhere inFew readers

• How many outbound calls can MyOperator place at once, which dial method should I use, and how do I raise the limit?

  ⚡ Quick Answer — MyOperator uses channel lines to place outbound calls. Most outbound methods (Two-Way, Peer-to-Peer, IVR-based) consume two lines per call (agent leg + customer leg). Outbound concurrency depends on: Your total channel lines The outbound allocation rule If ≤ 4 lines → 50% outgoing / 50% incoming If 4 lines → 80% outgoing / 20% incoming Dialing method One-Way → uses 1 line per call Two-Way / Campaigns → uses 2 lines per call 1. Outgoing DFew readers

• How do I make an offline payment in MyOperator?

  Pay offline via bank transfer or cheque (and apply your offline payment code) What counts as “offline” Offline payments include: Bank transfers (NEFT/RTGS/IMPS) made directly to MyOperator’s official bankFew readers

• How can I send automated order-lifecycle WhatsApp notifications from my Shopify store using MyOperator?

  Quick answer - In MyOperator → Ecomm+ → Workflow, open Order Lifecycle Notifications, toggle the event you want (e.g., Order Placed) to ON, choose a pre-approved WhatsApp template, map Shopify variables ( name , orderid , quantity , totalprice ), test, then click Update workflow. From that point forward, customers automatically receive real-time WhatsApp updates each time the selected order event occurs. When should I use this guide? Follow this walkthrough if youFew readers

• Can I map the same agent to two different companies, and how do I manage them independently?

  Quick answer: Yes. Invite the agent as a user in each company account. Each profile has its own role, extension, departments, and availability schedule—no overlap in permissions or reports. When should I use this guide? Follow these steps if you run a BPO/agency or share a subject-matter expert across two MyOperator companies and need separate call logs, dashboards, and roles. 1 — When to use multi-company mapping A BPO shares the same agents across multiple client accouFew readers

• If an agent opts out of receiving a call, can they receive direct extension calls?

  Quick Answer No. When an agent sets their Availability status to Opt Out, all inbound calls—including those dialled through the agent’s personal extension—are blocked for that agent. When to Use This Guide Use these steps if you: Need certain agents to take only high-priority calls while ignoring the queue, or Want agents to receive direct extension calls while opting out of other traffic. 1. What “opting out of calls” means Turning Call Reception off on a user profileFew readers

• Does MyOperator’s Alerting System cover Billing, Infrastructure, and Configurable incidents?

  Quick answer Yes. Our alerting system classifies incidents into Infrastructure, Billing, and Configurable categories. You can subscribe to alerts per category and choose delivery channels (email, SMS, Slack/Teams, webhook)—availability may vary by plan. What each incident category means Infrastructure incidents Platform/service availability issues (e.g., API downtime, database/network degradation, carrier partner outage impacting multiple customers, regional POP issues).Few readers

• What are cloud-based services and how do I choose the right provider?

  Quick answer A cloud-based service is any software or infrastructure you access over the internet instead of running on your own servers. You pay as you go, and the vendor handles hardware, scaling, updates, and security. Use the 5-step checklist below to evaluate fit, security, reliability, performance, and cost before you commit. When should I use this guide? If your team is considering SaaS, PaaS, IaaS, or FaaS tools—and needs a fast, structured way to judge vendors against technicaFew readers

• Can unused promotional SMS credits be carried forward to the next month?

  Quick answer No—any unused "Promo SMS" credits are automatically reset to zero at 23:59 (local time) on the last calendar day of the month. A fresh monthly quota (e.g., 1,000 credits on the Basic plan) appears at 00:01 on the 1st. Credits can only be preserved by sending them before the reset or by downgrading/upgrading the plan to match your real usage. Why aren’t unused credits carried forward? Promotional SMS pricing is negotiated on monthly volume commitments withFew readers

• How do I add a new user (Agent, Manager, Admin) or change the default permissions for a user role in MyOperator?

  ⚡ Quick answer — Web Panel → Manage → Users → Add New → fill name, email, mobile, extension, work schedule, role, and (optionally) toggle Pro-License and set their Role in Advanced Settings for dashboard access. Set optional call‑receiving hours. Click Save; an invite email is sent, and the user is live immediately. When should I use this guide? Use it whenever you hire a new teammate, need to grant dashboard access, or want calls routed to a new extension. 1. Difference between uFew readers

• What happens if a customer assigned to an agent calls on the IVR?

  Quick answer: If Assigned/Sticky Agent routing is enabled and the caller’s number is mapped to an agent, MyOperator skips the standard menu and rings that agent first. If the agent can’t take the call, it follows your fallback (next agent, team/queue, operator, or voicemail) exactly as configured. When this applies Assigned/Sticky Agent routing triggers when all of the following are true: Mapping exists: The caller’s phone number is linked to a specific agent (via contact ownFew readers

• How can I add users to the departments in MyOperator and define the call routing method for those users?

  Quick answer Go to Manage → Settings → Departments → Add New or Edit a department → set manager and assign users → open Department settings for call flow to choose routing (Serial, Simultaneous, Balanced, Sticky) → set ring time and order → Save. Ensure each user has Call Availability enabled in Manage → Users. Before you begin (prerequisites) You must have Manage / Admin permissions. Know the department name and the users (their extensions) you want to add. Decide routFew readers

• How do I install and use the MyOperator Chrome Extension for click-to-call and live call notifications?

  ⚡ Quick answer — Install “MyOperator — Click to Call” from the Chrome Web Store, sign in with your MyOperator credentials, and you can: Click any detected phone number on a webpage to place a Webcall Receive real-time pop-up notifications for incoming calls in Chrome When should I use this guide? Use these steps when you: Need single-click calling inside a CRM or any website Don’t want to copy-paste numbers into a soft-phone Rely on live browser notifications, so you never missFew readers

• How do MyOperator Call Disposition Webhooks work?

  When should I use this guide? Review this FAQ if you need to: Capture disposition data in your CRM Migrate an old GET-bFew readers

• How can an agent listen to voicemail recordings in MyOperator?

  Quick answer: Agents can play or download voicemail recordings from: Email notifications (if enabled) – open the email and click Play/Download. Web Panel → Call Logs – filter Type = Voicemail, then click the Play ▷ icon or Download ⭳. When should I use this guide? Use it whenever an agent needs to review a customer’s voicemail for follow-up, QA, or escalation. 1. PrerequisitesFew readers

• What filters can I use in the MyOperator ↔ Freshdesk integration and how do I configure them?

  Quick answer You can control which calls become Freshdesk tickets (and how) with four filters: Ticket Type, Event Type, Call Status, and Department. Each filter has options, and all can be combined for precise routing. When should I use this guide? Limit tickets to certain call types (e.g., only missed inbound calls). Append new calls to an open ticket instead of creating duplicates. Route tickets only to specific departments like "Sales" or "L2 Support." Table of ContentsFew readers

• What is Music on Hold in MyOperator and how do I enable custom MOH per department?

  Quick answer — Music on Hold (MOH) replaces the default ringback tone with your own audio while MyOperator is connecting a caller to an agent or queue. You can upload any licensed .mp3 file and assign it to each department/flow in less than five minutes. Transfer-hold music is system-defined and cannot be customised. When should I use this guide? Use these steps if you want callers to hear a branded message or light music instead of the standard ringing sound during the connecting phaFew readers

• How do I block or unblock a caller in MyOperator?

  Block or unblock a number ⚡ Quick answer To block a number, open Call Logs → locate the call → click Block Caller → give a short reason → Block & Close. The number is added to the Blocklist, and future calls will be rejected before they reach your IVR or agents. Unblock the same way or from Call → Blocklist. When should I use this guide? Use it to stop spam, repeated misdials, or unwanted contacts from reaching your phone menu or queues. 1. PrerequisitesFew readers

• What are free-entry point conversations and how do they affect other open conversations?

  What is a free-entry point conversation in WhatsApp Business, and how does it work? Quick navigation What qualifies as a free-entryFew readers

• What chat types does MyOperator support, and how do I configure and handle Active vs Requesting Chats?

  Quick answer — MyOperator classifies every conversation as either: Active Chat: bot resolves the query without a human. Requesting Chat: bot hands the thread to an agent. Configure the switch-over with Escalation Rules (confidence threshold + idle timeout). Agents intervene from the Requesting queue, reply, then click Resolve to return control to the bot or archive the thread. When should I use this guide? Use these instructions if you: Own chatbot escalation rules. Staff tFew readers

• How to Get and Manage a MyOperator Helpline Number for Your Organisation

  Quick Answer You no longer need to manually create or configure a helpline number. To get a MyOperator helpline for your organisation: Sign up on the MyOperator website, or Connect with your MyOperator Account Manager. The MyOperator onboarding team will handle your helpline setup, IVR, routing, and agent mapping. You’ll receive login access to monitor and manage calls through your dashboard once everything is ready. When to Use This Guide Use this guide if your organisation (busFew readers

• How do I delete a draft IVR—or disable an active IVR—in MyOperator?

  ⚡ Quick answer: You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below. Before you begin You’ll need MyOperator dashboard access with permission to edit Call Flow Setup. Identify whether your IVR is Draft or Active. If you plan to bypass audio, prepare a silent welcome file. Option A — Delete a Draft IVR Go to Call Flow Setup in your MyOperator dashboard. IFew readers

• What are MyOperator's “direct DIDs” and what rules must I follow when using them?

  Quick answer: Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead. Definition & scopeFew readers

• How do I switch between multiple MyOperator accounts without signing out?

  Quick answer Open your Profile › Switch account on Web, or Menu › Switch account on Mobile, then pick the target account. The interface reloads instantly in that account’s context—no logout required. When should I use this guide? Use it if your single email address is a member of two or more MyOperator accounts (e.g., separate brands, regions, or test vs. production) and you need to hop between them quickly. When & why to switch You can belong to several MyOperator workspaces.Few readers

• What impact would it create if ACS services went down?

  Quick answer If the ACS (After-Call Services) pipeline is down, live calling, IVR menus, and recordings still work. The impact is limited to post-call automations: No After-Call API/webhook pushes → CRM won’t auto-log new calls. No After-Call SMS → customers/agents won’t get the usual text alerts. Billing/usage and Call-log enrichment (disposition, tags, recording link) are delayed until ACS recovers. When to use this guide? Know what breaks vs. keeps working if ACS is down, how tFew readers

• What kind of email I will get after subscribing MyOperator?

  ⚡ Quick answer After subscribing to MyOperator, you’ll receive a Welcome and Onboarding Email. This email contains your login details, plan confirmation, and step-by-step guidance to help you get started with your account and services. What the Welcome Email Contains Subject Line Example: “🎉 Welcome to MyOperator – Your Account is Ready!” Sender: support@myoperator.com or accounts@myoperator.com Recipient: Your rFew readers

• How many phone numbers can I connect under one BAN?

  Quick answer: The number of phone numbers you can connect under one MyOperator BAN depends on your account-verification status and Meta’s global phone-number limits. When to use this guide? Centralised billing: One BAN simplifies billing across all connected numbers and accounts. Scalability: Easily expand into new regions or teams without opening separate business entities. Flexibility: Manage multiple WABAs for different brands, regions, or service lines under one FBM. ConFew readers

• What steps are required to integrate MyOperator with KYLAS CRM?

  Set Up KYLAS CRM Integration with MyOperator Quick answer Enable inCall and afterCall webhooks in MyOperator. Turn on Click-to-Call (recommended). Make sure user email IDs match in both systems. Install the KYLAS Caller app and add a MyOperator Connected Account. Map agent webhooks (Incoming-Call + Hang-up URLs). Sync users between KYLAS and MyOperator. If any item is missing, call activities won’t sync. Table of Contents When to use this guide (2-1Few readers

• What are “Notes” in MyOperator and how do I add them to call logs?

  Quick answer Notes are internal comments you attach to a call log (e.g., follow-ups, customer preferences). Open the call in Call Logs → Notes tab → type your comment → Save. Notes are time-stamped, visible to teammates, and included in CSV/Excel exports. When should I use this guide? Use it whenever you need to capture context for a call—before handing off to another agent, logging a promised callback, or marking a call for QA review. 1. PrerequisitesFew readers

• What is a vanity number, and how do I purchase one through MyOperator?

  When should I use this guide? Use it if you want to: Decide whether a vanity number fits your brand goals Understand costs and prerequiFew readers

• Where can I download the sample CSV/XLSX template for uploading contacts to a campaign?

  Quick answer: On the Campaign Creation page, click "Download Sample File" in the Audience / Upload Contacts section. A pre-formatted .xlsx or .csv file with headers (name, phonenumber, amount, date) downloads instantly. When should I use this guide? Use it before preparing your audience list so you can copy data into the exact column structure MyOperator expects, avoiding upload errors. 1. How to download the sample file Open Campaign Creation. In Audience / Upload CoFew readers

• What does the double green tick (✓✓) in the Campaign column mean in MyOperator?

  Quick answer A double green tick (✓✓) beside a campaign name confirms two things at once: The campaign passed MyOperator’s compliance checks (template legality, opt-in proof, rate limits). The message was delivered to—and read by—the recipient. Use the tick to trust both compliance status and delivery visibility before you schedule follow-ups or re-targeting. When should I use this guide? Refer to these steps if you: Launch outbound campaigns Audit compliance Need to filteFew readers

• If a client wants to have the same IVR service for both his numbers, is it possible? If so, how do we achieve this?

  Quick answer Yes. Map each number to the same call flow/IVR entry point so inbound calls to any of those numbers play the same greeting and menu and follow the same routing rules. What it means Multiple inbound numbers (DIDs) are attached to one call flow. The IVR greeting, options, ring strategy, timeouts, and fallbacks are shared. Any change you publish in that flow affects all mapped numbers. Prerequisites You can access Numbers/Call Routing and Calls → Design CallflFew readers

• How do I export filtered call logs from MyOperator?

  Go to Reports → Export → Logs, apply your date and other filters, enter your email, and click Send. You’ll receive a CSV/Excel file containing only the matching records. When should I use this guide? Use it when you need an offline spreadsheet of specific calls—e.g., last month’s missed inbound calls for the Support team. 1. Prerequisites 2. Filter matrixFew readers

• How to change the dialing sequence of my users in a department on the MyOperator panel?

  Quick answer: Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange. Prerequisites Access: You’re an Admin (or a role that can edit Manage → Departments). Where: Use the web dashboard. Department membership: The users you want to order are already added to the Department. Step-by-step: Set the dialing order (Serial) Sign in to your MyOperator dashboard. Go to Manage → Departments. Find your Department and click Edit (oFew readers

• How do I download and send diagnostic log files from the MyOperator mobile app?

  Quick answer Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors. 1. PrerequisitesFew readers

• How do I renew my MyOperator plan and what are the cutoff dates I need to know?

  Quick answer Automatic reminders arrive 30/15/7/1 day before expiry — open any email and click Pay Now to complete renewal in under 3 min. Prefer the dashboard? Go to ⚙ Settings › Billing & Plans › Renew Plan. On manual-invoice cycles (monthly, quarterly, half-yearly, yearly), you must reach out to your AMs or email at support@myoperator.com before the cut-off dates in the table below to avoid downtime. When should I use this guide? Use these steps if your plan is expiring soon,Few readers

• How can I know the call rates and plans of MyOperator?

  ⚡ Quick answer View live plan pricing and per-unit call/message rates at https://myoperator.com/pricing or inside your Dashboard (Billing → Plan & Usage). All plans—Compact, Sedan, SUV, and Enterprise—are billed annually in one lump sum. MyOperator does not offer in-house instalments, but you may convert the charge to EMI through your own bank or a business-loan wallet. When should I use this guide? Read on if you need to: Compare plan options and rFew readers

• How can MyOperator SLA be calculated?

  Calculate SLA in MyOperator (component-level method) Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to complete: 5–10 minutes. What "component-level SLA" means MyOperator measures uptime per component (direction + service + region/provider). An incident on one component does not penalize others. Prerequisites The component nameFew readers

• How do I disable or delete a user so they stop receiving MyOperator business calls?

  Quick answer For a temporary stop, go to Manage → Users → ⋮ → Set Call Availability and toggle it Off (user won’t ring for any inbound calls). To block only certain queues, open IVR/Call Flow → select the queue → remove the user → Save. To prevent any outbound dialing, Manage → Users → ⋮ → Edit → Permissions → turn Click-to-Call/Outbound Off. To remove the seat entirely, Manage → Users → 🗑️ Delete, then Confirm (frees the licence and stops all calls). When to use this guide? WheFew readers

• What is the difference between a “Multi-Level” IVR and having “Multiple” IVRs and how to configure them in MyOperator?

  Quick answer Multi-Level IVR = one IVR tree with nested menus under a single phone number. Multiple IVRs = several independent IVR flows, each tied to a different number, schedule, or campaign. Choose Multi-Level if you want layered navigation on one line; choose Multiple if you need distinct call flows for separate purposes. When should I use this guide? Read this guide before designing your call routing strategy or when you are unsure whether to build one nested menu or separateFew readers

• What Excel/CSV format do I need so template variables map correctly?

  Quick answer — Create a .CSV or .XLSX file with clear, lowercase headers (e.g., customername, amount, date). Clean every value, keep one row per contact, then map each column to its matching template placeholder on the variable-mapping screen. Misformatted files cause blank variables or campaign failure. When should I use this guide? Use it right before you upload an audience file for a personalised WhatsApp campaign. Following these steps prevents mapping errors, blank variabFew readers

• How do I thoroughly test my IVR flow in MyOperator before going live?

  Quick answer Preview each IVR node in the Flow Designer, then place a real call to your business number to check the greeting, menu options, routing, and ring duration. Re-test any time you edit audio files or call flows. When should I use this guide? Use these steps before publishing a new IVR, after uploading fresh audio files, or whenever callers report wrong menus or misrouted calls. 1. Prerequisites Admin or IVR-Designer role in MyOperator At least one published IVR fFew readers

• What happens when a conversation moves to the “Assigned” state in MyOperator?

  ⚡ Quick answer: When a chat moves into the Assigned state, it is auto-assigned to the agent who intervenes in that chat. Only the assigned agent can reply; everyone else has read-only access unless a Manager/Admin/Owner reassigns the conversation. When should I use this guide? Use this guide when you need to understand how ownership, visibility, and reassignment work once a conversation leaves the Open/Unassigned queues and becomes assigned to a specific agent. 1. PrerequisFew readers

• How do I download a call recording from MyOperator?

  Quick answer: Open Call Logs → open the desired call → click Download next to the player. An MP3 file is saved to your device. When should I use this guide? Use it to save a single recording for training, dispute resolution, or compliance review. Bulk export is not yet available. 1. Prerequisites |—|—|Few readers

• How can I ensure that users added are able to receive calls for the departments assigned to them in MyOperator?

  ⚡ Quick answer: Add the user to the correct Department(s), turn Call Availability On for that user, confirm the Department’s ring strategy includes them, ensure business/availability hours don’t block calls, and place an external test call to verify. Before you begin (prereqs & permissions) The user must already be added to the Department: Manage › Departments › Department › Users. You need permission to manage Users, Departments, and Call Flow Setup. (https://content.aFew readers

• What is Live Chat on the MyOperator platform?

  Live Chat Overview ⚡ Quick answer: Live Chat is MyOperator’s real-time support channel, available inside your dashboard under the Help & Support panel, that lets your team respond to customer inquiries instantly from within the platform. It’s designed for handling support tickets, pre-sale questions, and general inquiries—reducing wait times and increasing customer satisfaction. When to Use Live Chat Use Live Chat to: Answer product or service questions in real time TroubleshooFew readers

• For how long will my data be saved on MyOperator servers?

  Live vs archived data Live data (last 6 months) Stored on primary storage for fast, self-serve access in your panel BesFew readers

• What is MyOperator’s MSME registration status and how does it affect your payment obligations?

  Quick answer MyOperator is a registered Micro & Small Enterprise (MSME) under the MSMED Act (Certificate DL01F0006288, effective April 2019). Buyers must pay accepted invoices within the agreed credit period (if in writing) but never later than 45 days from acceptance/deemed acceptance; if no written credit period exists, payment is due within 15 days. Late payments attract compound interest, with monthly rests, at 3 × the prevailing RBI Bank Rate (Section 16). When should I use tFew readers

• What are the different types of nodes that can be added to an IVR in MyOperator?

  Quick answer: MyOperator’s IVR Builder includes six node types you can combine to design your call flow: IVR Menu, Extension, Department, Message, Voicemail, Input & Response. 1. What’s a “node” in IVR Builder? A node is a building block in your call flow. Each node performs a specific task—play a message, gather input, route to users, record voicemail, etc. Connect nodes to shape how a call moves through your IVR. 2. Quick referenceFew readers

• How does MyOperator calculate uptime — cumulative or per component?

  Short answer: Per component. Each item on the Status Page (for example, Incoming Calls — Delhi or Outgoing Calls — Mumbai) has its own uptime percentage. We do not publish a single cumulative uptime across all components. On this page Key definitions The uptime formula Step-by-step: how we calculate it Examples with real numbers Edge cases & notes How to verify uptime on the Status Page Troubleshooting & escalation Related articles Schema markup Key definitioFew readers

• How does MyOperator handle duplicates or incorrect phone numbers in my Excel/CSV upload?

  Quick answer During upload, MyOperator automatically skips duplicate numbers, invalid formats, non-Indian numbers (by default), and blank rows. Only the first occurrence of a duplicate is kept; valid +91 numbers are imported. When should I use this guide? Open it right after preparing your audience file to understand what will be accepted, what will be skipped, and how to read the error report. 1. What the system removes automaticallyFew readers

• How much does it cost to buy a DID in MyOperator, and how can clients purchase DIDs from multiple locations for outgoing calls?

  DID pricing: Quick answer Expect two charges per DID: a one-time setup fee of ₹1,000 and a monthly rental of ₹200. Taxes are additional. Buying in bulk, choosing vanity numbers, or purchasing mid-cycle can change the total—see details below. When should I use this guide? Read on if you want to: Budget for a new DID Compare single vs. bulk purchases Understand proration, renewals, and edge-case fees before clicking "Confirm" in the dashboard 1. Price componentsFew readers

• What MyOperator IP addresses should I whitelist?

  Quick answer Always pull the live IP list from Admin Panel → Network Access → Allow-list IPs. Then create inbound rules for: TCP 443 (API & webhooks) UDP/TCP 5060-5063 or 5061/TLS (SIP) UDP 16384-32768 (RTP media) Use the rule examples below for Linux iptables/ufw, Windows Firewall, AWS, Azure, and GCP. When should I use this guide? Follow these steps if: your PBX/SBC sits behind a firewall, your server receives MyOperator webhooks, or You restrict inbound traffic inFew readers

• What happens when a customer responds to a template message?

  Quick answer: When a customer responds to a WhatsApp template message, Meta immediately changes the conversation type — and this affects billing, messaging rules, and what you can send next. 1. When the customer responds to a template message: The following scenarios occur: 1. A 24-hour service window opens automatically When the user replies to any template message (Marketing / Utility / Authentication) A 24-hour user-initiated service window begins During this windoFew readers

• Do I need variable mapping in MyOperator, and how do I set fallback values?

  Variable Mapping and Fallback Values for WhatsApp Templates Quick answer Variable mapping appears only when your selected WhatsApp template contains placeholders such as 1 , 2 . If the template has no variables, the mapping step is skipped and you proceed straight to contact upload. A fallback value is default text (e.g., "Customer", "User") that appears when a variable in your upload file is blank. Set each fallback on the Variable Mapping screen so every recipient sees a completeFew readers

• What is the Voicemail Timeout in MyOperator and how do I change it?

  Quick answer Voicemail Timeout is the maximum time (6–60 seconds) that MyOperator records after the beep. Once the limit is reached, recording stops automatically, and the file is saved. Change the value in Dashboard → Design Call Flow → Voicemail node → Timeout. When should I use this guide? Follow these steps if you want to: Shorten overly long voicemail messages Extend the limit so callers can leave detailed instructions 1 — How Voicemail Timeout works The timeFew readers

• What are the different states a conversation can have on the MyOperator platform?

  Quick answer Every customer conversation lives in exactly one of three states: Open – new or unassigned chats visible to all agents. Assigned – chats owned by a specific agent; only that agent (or an admin/manager) can reply. Closed – resolved or inactive chats that disallow new agent replies until the customer messages again (if 24 hours window is expired). When should I use this guide? Use this FAQ to understand how the Inbox sorts conversations, when a chat automatically movesFew readers

• What IVR types does MyOperator support, which one should I choose, and how do I set up a Location-Based IVR?

  ⚡ Quick answer — MyOperator supports six IVR types—Default, Menu-based, Location-based, Voice-recognition, Self-service, and Time & Day-based. Use a menu-based approach for simple keypad navigation. Use Location-based for geo routing. Use Voice-recognition for speech input. Use Self-service for automated tasks. Use Time & Day-based for after-hours rules. Use Default for a basic welcome menu. When should I use this guide? Open this guide while planning or reviewing your call-floFew readers

• How do I check, understand, and (if eligible) change my MyOperator billing date or name?

  Billing Date and Billing Name Changes Quick answer: You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC regulations. 1. Billing Date — Can I change it? No. The billing date cannot be changed from the customer’s side or from the panel. Why? The billing cycle is fixed at the time of account crFew readers

• What information is needed in the Excel sheet for audience creation?

  Quick answer Upload a CSV or XLSX that contains at least one column titled Name and Phone Number (91XXXXXXXXXX format). Add any template-variable columns (e.g., amount, due date) for personalisation. Follow the exact header spellings and remove special characters to avoid upload errors. When should I use this guide? Use this guide right before exporting or uploading your audience file to MyOperator’s WhatsApp campaign builder. It prevents the "Invalid header/format" error aFew readers

• How can I make changes to the billing name or company name in MyOperator?

  Quick answer In the dashboard, go to Billing → Business Information → Edit (under Profile Settings), change the Billing Name or Company Name, then click Save. The new name shows immediately in Billing and will appear on the next invoice. Past invoices stay unchanged. Only Admins/Owners with Billing access can make this change. If it’s a legal-entity rename, update GST/legal details first. If GST details already exist in your account, you won’t be able to change the businFew readers

• Whom should I contact for incorrect/wrong invoices?

  ⚡ Quick answer: Email support@myoperator.com (or message your Account Manager) with three items in the body: Invoice number + date One-line description of what’s wrong and what it should be Any proof (plan-change email, PO, prior invoice). Billing will review and send a revised invoice or credit note. Prerequisites (what to gather first) Have these ready to speed things up: Invoice number and invoice date (PDF or screenshot). CompanFew readers

• How do Input Nodes and Node IDs work in MyOperator IVR, and how do I set them up?

  Quick answer An Input Node is the IVR block that captures caller input (DTMF tones or speech), posts that input to your webhook in real time, and then executes the next IVR action based on your webhook’s JSON response. A Node ID is the unique identifier for each step (node) inside Advanced Call Flow. Use it to reference a specific step in automations, APIs, or analytics. When should I use this guide? Follow these steps if you need callers to enter a PIN, account number, language choFew readers

• Why is the wrong IVR playing on my MyOperator number, and how can I fix it quickly?

  Quick answer: Nine times out of ten, the wrong IVR plays because either: The DID is mapped to a different call-flow, or The live call-flow was edited but not published. Check Manage → DIDs for the exact call-flow, edit that flow, update the audio file, then click Save → Publish. New prompts take 2-5 minutes to propagate. When should I use this guide? Use these steps if callers report hearing an outdated greeting, language, or after-hours message on any service number. 1Few readers

• Why is there a limitation on the maximum number of departments that can be added at a single level IVR?

  Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To offer more destinations, use a multi‑level IVR (sub‑menus). Quick definitions IVR (interactive voice response): An automated phone menu that routes callers based on keypad input. DTMF: Dual‑tone multi‑frequency tones generated bFew readers

• Can I manage multiple MyOperator accounts at the same time? How do I switch or monitor them side-by-side?

  ⚡Quick answer - Yes. You can: Link two or more accounts to the same e-mail and switch with one click in the web dashboard or mobile app, or Keep separate sessions open (e.g., Chrome Profile A + Chrome Profile B, or Chrome + Firefox) to watch dashboards simultaneously. If you’d rather keep just one account, you can achieve isolation with roles/permissions instead of running multiple accounts. When should I use this guide? Use it if you: own several brands/business units, are anFew readers

• What happens if a client does not enter any input to the IVR?

  ⚡ Quick answer: If a caller gives no input, MyOperator will either repeat the IVR menu or transfer the call to a designated fallback destination (user/team/queue) — depending on how you’ve configured your Call Flow → Advanced Settings. 1. How no‑input calls are handled Repeat the IVR menu: After a short timeout, the same options replay (e.g., “Press 1 for Sales, 2 for Support”). Transfer to a fallback destination: If configured, the call routes to your chosen user, team, or qFew readers

• When will an invoice be generated in MyOperator?

  Quick answer Manual recharge: invoice appears immediately after the payment succeeds. Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date). Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle. Failed payments: no invoice—only a failed-attempt record. Refunds/credits: a credit note is issued instead of a new invoice. When should I use this guide? Use these detailFew readers

• What are the audience-size limits for a WhatsApp campaign in MyOperator?

  📊 Limits on the Number of Audience Members in a WhatsApp Campaign When running a WhatsApp campaign via MyOperator, your audience size is restricted by two layers of limits: Platform-level limits (MyOperator) Meta-imposed daily messaging tiers (WhatsApp Business Platform) 🔢 Audience LimitsFew readers

• What should I do when callers or agents hear silence on MyOperator IVR or live calls?

  Quick answer - Dead-air issues almost always point to one of three places: Your telecom carrier leg (network or route), The caller/agent’s local device or app, or A mis-mapped IVR or Call Flow. Walk through the five checks below to isolate the failing path and restore clear, two-way audio. When should I use this guide? Use these steps if an incoming call to your MyOperator business number is silent at the IVR or after it connects to an agent—whether only one side can hear (one-wFew readers

• How can I create a new outbound dialer campaign in MyOperator?

  You can create two kinds of outbound campaigns—Agent-Connect (bridges answered calls to agents) and IVR/Broadcast (automated voice with optional keypad input). Use the steps below, plus CSV/API examples and test checks, to launch safely. Prerequisites Feature access: Outgoing calling is enabled on your account. Caller ID: Approved brand number (CLI) to present on calls. Contacts & consent: Clean list (E.164 numbers) and opt-in compliant for your region; define quiet hours.Few readers

• What is changing in MyOperator’s webhook system and how do I migrate from GET to POST?

  ⚡ Quick answer MyOperator is deprecating the GET method (plus query-string parameters, non-JSON formats, and old log filters). From 28 Nov 2025, all new webhooks must be POST + JSON, and existing GET webhooks will keep firing and will automatically switch to view-only mode. Create a new POST webhook to remain fully supported. When should I use this guide? Read on if you: Need to create a new webhook Still rely on GET/query-string/Non-JSON patterns Want exact dates, supported formFew readers

• What steps is MyOperator taking to prevent call drops and improve call quality/call clarity?

  ⚡ Quick answer: MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real-time health checks and automatic failover. If a route degrades, we auto-reroute. Overview: What we do automatically We continually optimise call paths so your callers connect with clear audio and minimal failure. Advanced network routing: Our system scores telecom routes using live metrics (e.g., call completion, error codes, ring/no-answer ratio, post-dial delayFew readers

• Which browser is best for MyOperator?

  Quick answer Google Chrome (version 65 or later) is the recommended browser for MyOperator. Chrome ensures full compatibility with MyOperator features such as: Dashboards and real-time notifications Web-based click-to-call Chrome extension (detects phone numbers on web pages and enables one-click calling) Alternative Browsers (General Use) While optimized for Chrome, MyOperator also works on other modern browsers with some limitations: Mozilla Firefox → Good compatibilitFew readers

• What makes MyOperator useful for NGOs?

  ⚡ Quick answer — MyOperator gives NGOs a low-cost helpline number plus cloud call-management features—call routing, IVR, 24 × 7 availability, SMS/voice broadcasting, analytics, and CRM integration—to reach beneficiaries, donors, and volunteers more efficiently. When should I use this guide? Share it with board members, donors, or IT teams who need a one-page summary of why MyOperator fits an NGO’s communication needs. 1. Core benefits for NGOs Free or discounted helpline nFew readers

• How secure is my data in MyOperator’s cloud, and what controls can I add?

  Quick answer MyOperator uses AWS-based “defence-in-depth”: private VPCs, encrypted storage, TLS-only traffic, RBAC, 24 × 7 monitoring, and an audited incident-response plan. You control user roles, IP allowlisting, MFA, and data export. When should I use this guide? Read this if you: Need to reassure stakeholders about data security, or Want a checklist of customer-side actions—IP allowlisting, MFA, and log reviews—to meet your internal policies. 1 — Cloud security atFew readers

• How do I export a complete list of users from MyOperator?

  Quick answer Use Reports → Export → Users to download a CSV of all users in your account. You can filter by role, department, or date added before exporting. Prerequisites You’re signed in to MyOperator with a role that has Reports/Export access (often Admin or equivalent). If you don’t see Reports or Export, contact an account admin to grant access. A modern browser (Chrome, Edge, Firefox, or Safari). Optional: Know which attributes you want to filter by (e.g., Department, RolFew readers

• How do I create date- or time-based filters in MyOperator call logs?

  Filter call logs by date and time Quick answer Date filter (web & mobile): Logs → Advanced Filters → pick Start & End dates → Apply. Time filter (web only): Logs → Advanced → enter Start Date/Time & End Date/Time → Save Filter. Result: The log table refreshes to show only calls that occurred inside the selected range; a blue pill displays the active filter. When should I use this guide? Use it whenever you need to analyse calls for a specific campaign period, isolate traffic duFew readers

• How do I check and play call recordings in the MyOperator Admin Panel?

  Quick answer: Log in to the Admin Panel → open Logs → filter for Connected calls → click the phone number → a dropdown opens → click Play to listen to the recording. You can also download individual recordings or copy the audio link. When should I use this guide? Use this guide when you want to: Review customer conversations Conduct QA or coaching Resolve disputes or verify commitments Understand agent behaviour or clarity of communication Why is call recording usefuFew readers

• Can I assign a department to a regular (non-Pro) user in MyOperator?

  Quick answer Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team. When should I use this guide? Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action. 1. Pro vs regular users: feature snapshotFew readers

• What are the different methods of Call routing/distribute call volume available in MyOperator?

  Call routing methods in MyOperator Quick answer — MyOperator offers three primary routing methods—Serial (ordered sequence), Simultaneous (ring-all, up to 5 users), and Balanced (round-robin)—to distribute incoming calls across agents. You can also layer advanced variants via IVR/conditions: Time-based, Location-based, Contact-based, and Sticky Agent (send returning callers back to the same agent). Configure these in Manage → Departments → (Select Department) → Callflow / Routing.Few readers

• What is Salezshark CRM? How do I integrate MyOperator with Salezshark?

  Quick answer – SalezShark is a cloud CRM for sales and marketing. Integrating MyOperator adds click-to-call, screen pops, automatic call logging, and recording links inside SalezShark. To set it up, get two webhook endpoints from SalezShark (inCallWebHook and afterCallWebHook), share your MyOperator number with MyOperator Support, and complete the endpoint + secret configuration. Test by placing a call and confirming screen pop + call log + recording URL in the contact timeline. What iFew readers

• How do I install the MyOperator WhatsApp Connector on Shopify and link my verified WhatsApp number?

  Quick answer: Install the app from the Shopify App Marketplace via the Ecomm+ menu in your MyOperator panel, grant Shopify permissions, enter your store URL, authenticate with your MyOperator Company ID + API Token, then pick and verify the WhatsApp number you want to use. The whole flow takes about 5 minutes if you already have a verified WhatsApp Business Account (WABA). When should I use this guide? Use it the very first time you connect a Shopify store to MyOperator so you can starFew readers

• How is SMS length calculated—and what are the character variable limits in MyOperator SMS templates?

  When should I use this guide? Read this article before sending bulk or transactional texts so you can keep costs down, avoid unexpecFew readers

• How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?

  ⚡ Quick answer — Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link: https://connect.myoperator.com/phonebridgeuser Add the Company ID, which you will get from the MyOperator Panel: MyOperator APIs and Webhook Calling APIs Company ID. When should I use this guide? Use these steps rightFew readers

• What are WhatsApp Carousel Templates in MyOperator, and how do I create and send them?

  ⚡ Quick answer A WhatsApp Carousel Template is a single, scrollable message that contains 2–10 cards, each with one image or video, a headline (≤ 80 characters), a description (≤ 160 characters), and up to two action buttons. Create it in Dashboard → Templates → Carousel, duplicate cards as needed, preview, and submit for WhatsApp approval. Once approved, you can send the carousel via Live Chat, Campaigns (bulk messaging), or the API. When should I use this guide? Use it whenever you neeFew readers

• Data storage policy

  Last verified: July 25, 2025 Applies to: Active MyOperator accounts unless superseded by contract or law. MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard access; older data moves to secondary storage and may take longer to retrieve. After you terminate service, your account data becomes inaccessible—export what you need before termination. Some items auto-delete at max retention; others do not and aFew readers

• How do I create, train, and publish an AI Chatbot on WhatsApp using MyOperator?

  ⚡ Quick answer Create bot → Upload knowledge base → Design flows & functions (optional API calls) → Assign WhatsApp number & test → Publish. No coding is needed; limits = 5 bots, 5 files × 100 MB, 5,000 total flow-chars. When should I use this guide? Use it to launch an FAQ/lead/ordering bot that auto-replies on WhatsApp and hands over to agents when needed. 1. PrerequisitesFew readers

• How do I integrate MyOperator with Zoho CRM for click-to-call and automatic call logging?

  Zoho CRM + MyOperator Integration Guide Quick answer Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync using: https://connect.myoperator.com/zohousers https://connect.myoperator.com/phonebridgeuser Add the Company ID, which you will get from the MyOperator Panel:Few readers

• How do I launch a WhatsApp campaign directly from the Contacts page using Contacts Retargeting?

  Quick answer Apply at least one filter on the Contacts page. Click “Create Campaign” (appears only if filtered contacts ≤ 10,000). Pass the WhatsApp Business API (WABA) check. Fill in campaign details, verify wallet balance, then Send Now or Schedule. When should I use this guide? Use it whenever you want to re-engage existing contacts—without exporting CSVs—by sending a WhatsApp campaign straight from the Contacts module. 1. Use cases: who needs this? Contacts RetFew readers

• How do I change the Super Admin’s name, email, or phone number on the MyOperator panel?

  Update Super Admin (Owner) details Quick answer: Go to Manage → Users, open the … (three-dot) menu next to the Super Admin (Owner), click Edit, update the fields, and click Save. If you changed the email, the new address must verify the link sent. When should I use this guide? Follow these steps when the current Super Admin’s (Owner) contact info is wrong or has changed, and you need audit logs, notifications, and login credentials to reflect the new details. 1. PrerequisiFew readers

• How does MyOperator protect my data and ensure it isn’t sold or misused?

  ⚡ Quick answer MyOperator builds trust for multiple reasons, explained below. When should I use this guide? Read this before you commit critical call-handling or customer-support traffic to MyOperator and need hard facts—reviews, certifications, and guarantees—to share with management or procurement. 1. Security, Privacy & Compliance ISO/IEC 27001:2013 compliant – follows global information-security standards. Zero major security incidents reported – clean public track recordFew readers

• What steps are involved in configuring and maintaining the Zendesk–MyOperator integration?

  Quick answer — Share your Zendesk subdomain and API token, plus your MyOperator service number, with Support for backend enablement. Then, validate auto-ticketing (answered vs missed) and keep agent emails synchronised across both systems so assignment stays accurate. Every answered or missed call fires a webhook to Zendesk. Answered call → ticket assigned to the answering agent (e-mail match). Missed call → ticket assigned to a fallback group (Admin by default). When you add orFew readers

• How do I build a single IVR call flow that supports multiple languages?

  Quick answer Yes. You can use one call flow and add a Language node under your IVR Menu. Each DTMF key (1, 2, 3…) plays prompts in a different language, but all languages share the same underlying IVR logic, routing and reports. When should I use this guide? Use this when: You want a single IVR that works in multiple languages (e.g., English, Hindi, and regional). Callers should hear all prompts (welcome, menu, after-hours, voicemail, etc.) in their preferred language. You don’t waFew readers

• Why are WhatsApp messages not being delivered?

  Quick answer Undelivered WhatsApp messages are most often caused by: Reaching Facebook’s daily marketing-template limit for a user Recipient blocks, opt-outs, invalid or inactive numbers Unapproved, paused, or rejected templates Billing problems with the WhatsApp Business API account or rare service outages Sending non-template messages outside the 24-hour customer-service window When should I use this guide? Consult these checks whenever a WhatsApp Business API message is stuFew readers

• How do I integrate MyOperator with NoPaperForms (Merrito) Telephony APIs?

  Quick answer Add three webhooks (Input-Node, In-Call, After-Call) in the MyOperator panel, build an IVR that triggers the Input-Node right after your Welcome prompt, and share six credentials (Company-ID, Anonymous-User-ID, Secret-Token, Public-IVR-ID, X-API-Key, User-ID) with the NPF team. Result: Inbound calls ring the assigned counsellor first, else fall back to normal IVR. Counsellors see real-time pop-ups inside NPF and can log dispositions. Outgoing Click-to-Call can be launcheFew readers

• How do I receive, log, and manage incoming SMS in MyOperator, and what are the limitations?

  ⚡ Quick answer An inbound SMS sent to your GSM SIM-based Virtual Mobile Number (VMN) is indexed in Logs → SMS within 60 seconds (≤ 1 minute) 99% of the time. Toll-Free numbers in MyOperator are voice-only. If you need to capture customer texts, attach a GSM SIM-based VMN. Currently, MyOperator does not allow users to change their SMS Sender ID. When should I use this guide? Use it if you want to: Let customers text instead of calling View or export every inbound SMS for auditsFew readers

• How does MyOperator safeguard customer data and comply with ISO/IEC 27001:2013?

  Quick answer MyOperator protects the confidentiality, integrity, and availability of all service data through an ISO/IEC 27001:2013–certified Information Security Management System (ISMS). Controls include AWS-hosted infrastructure with VPC isolation, 128-bit-encrypted SSL traffic, SiteLock malware scanning, intrusion-detection tools, annual employee security training, and a formal responsible-disclosure program for researchers. When should I use this guide? Share this article with secuFew readers

• How do I use the new MyOperator Dashboard to track missed and received calls?

  Quick answer The new MyOperator Dashboard automatically shows real-time, present-day call performance—including calls received, missed, user activity, region distribution, and traffic trends. Just log in, and the Dashboard appears as your default homepage. No extra setup or filters are required. When should I use this guide? Use these steps when you want an instant, real-time snapshot of business call activity: How many calls each department received vs. missed How each user handledFew readers

• How many variables can I use in the WhatsApp template body, and can I use variables in the footer?

  Quick answer There is no hard limit on the number of placeholders (variables) you can add in the body of a WhatsApp template, as long as the combined text + variables stays within 1024 characters. No, WhatsApp does not allow variables (placeholders like 1 ) in the footer section of a template. 1 — How many variables can I use in the body of the template? 1.1 What is a Variable? A variable is a placeholder used to insert dynamic content into a template. They are writteFew readers

• What is the quickest way to send an OTP via a voice call in MyOperator?

  ⚡ Quick answer: Publish a temporary Basic call flow that uses blank audio files for the Welcome, Wait, and Voicemail steps. Incoming calls go straight to voicemail, the caller records the OTP, and you replay the recording from Logs. When should I use this guide? Use it when SMS OTP delivery is unreliable, and your platform permits “OTP by call.” Skip this guide if the platform is on MyOperator’s restricted list—those rules still apply. Prerequisites & limitations Admin accesFew readers

• What is the quickest way to integrate MyOperator with Bitrix24 for inbound & outbound calls plus automatic logging?

  Paste three MyOperator webhook URLs into Bitrix24 (Inbound, Outbound) and MyOperator (After-Call), grant CRM + Telephony scopes to both webhooks, then place a test call—Bitrix24 will auto-create/-update the lead and attach the recording within 30 seconds. When should I use this guide? Use it when you need a copy-paste-ready recipe to: Pop lead/contact details to agents on inbound calls Click-to-call from Bitrix24 Store every call’s activity, disposition, and recording link insidFew readers

• What is the benefit of the Salesforce integration process with MyOperator?

  MyOperator + Salesforce Integration ⚡ Quick answer: Integrate MyOperator with Salesforce in about 20 minutes by installing our managed package, entering your MyOperator API key, and mapping the default call fields. Incoming calls instantly create a Lead (first touch) or Activity (repeat calls); outgoing calls placed from Salesforce are auto-logged the same way. Use this guide if you: You own a Salesforce Enterprise, Unlimited, Developer, or Sandbox org, and You want every MyOFew readers

• How do I handle TDS deductions and refunds for MyOperator invoices in India?

  Quick answer Pay the full invoice amount first—MyOperator’s automated billing system does not support net-of-TDS payments. Deduct 2% TDS (Section 194J, "technical services") when you deposit tax with the government. Once you have the relevant Form 16A, claim a refund: submit the online form, attach the certificate, and receive the money in your bank within ≤ 10 working days of approval. Cut-off: send certificates for a financial year no later than 31 May of the next FY. Applies onlFew readers

• How do I set up the FreshSales–MyOperator integration, and what prerequisites and limitations should I know?

  Quick answer Gather four items—Company ID, FreshSales domain, API token, and IVR ID. Complete the “FreshSales Integration” form in MyOperator and click Integrate. Add the AfterCall webhook URL MyOperator provides to your account. Run the Sync User tool whenever you add or reactivate a FreshSales user. When should I use this guide? Use it when you want every inbound/outbound call to appear in FreshSales as an Activity, automatically mapped to the correct contact/owner—withoutFew readers

• What is MM Lite on MyOperator and how do I enable it for faster, verified WhatsApp delivery?

  Quick answer — MM Lite is a free routing layer that automatically sends your WhatsApp Marketing templates through an authenticated WhatsApp Business Account (WABA). Enable it in one click and expect delivery-time improvements from approximately 6–8 s down to 2–4 s—no API or template changes required. When should I use this guide? Use these steps if you already have a WABA number in MyOperator and want higher deliverability, quicker sends, and a verified sender badge without rewritingFew readers

• How do I set up and manage MyOperator Calling Webhooks?

  ⚡ Quick answer — MyOperator Calling Webhooks are HTTP POST callbacks that push call-event data to your server. Three event types are available—After Call, Incall, and Disposition. Create or edit them in MyOperator → API & Webhooks → Webhooks by specifying the event type, target URL, and (optionally) authentication headers. When should I use this guide? Use it if you need to: Stream call records into a CRM or data lake Run automations when a call starts, ends, or is tagged with aFew readers

• How do I move or retain my existing business numbers to MyOperator without downtime?

  Quick answer: Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migrations. When should I use this guide? You’re switching from any cloud or on-prem PBX to MyOperator. You need a playbook for forwarding or porting numbers with no service interruption. 1. Forwarding vs. PortingFew readers

• What steps do I follow to complete the LeadSquared-MyOperator integration?

  Quick answer Turn on five feature flags in MyOperator (In-Call & After-Call webhooks, Input Node, Click2Call, Recording). Submit Company-ID and API-Token in the Integration Portal. Add two webhooks (incall, aftercall) in MyOperator. Install “Universal Telephony Connector” in LeadSquared and paste the Click2Call URL & JSON template. When a call happens, LeadSquared shows a pop-up, creates/updates a lead, and logs a call activity automatically. When should I use this guide?Few readers

• What does the MyOperator–Client Non-Disclosure Agreement (NDA) require?

  ⚡ Quick answer — The MyOperator–Client Non-Disclosure Agreement (NDA) lets both sides exchange information about a potential “Software and IT services” transaction while obligating each party to keep that information confidential for up to two years—and longer for Trade Secrets. When should I use this guide? Use this FAQ whenever you need to: Confirm what you can or cannot do with information received from the other party Check how long obligations last Understand the exceptions and rFew readers

• Will the DID number be the same for incoming and outgoing calls?

  Quick answer: No. Incoming and outgoing Direct Inward Dialing (DID) numbers are different. Incoming calls on the incoming DID route to your IVR, while call-backs on the outgoing DID follow the existing DID call-back flow. The process of obtaining the outgoing DID remains unchanged. When should I use this guide? Read this article whenever you need to confirm how the platform handles inbound versus outbound DIDs—especially before configuring IVR routing or setting up call-backs.Few readers

• How do I integrate MyOperator with Freshdesk and manage the Freshdesk API key safely?

  Quick answer The integration pushes every incoming or outgoing MyOperator call into Freshdesk as a ticket—complete with caller details, agent information, and a recording link—then auto-assigns it to the matching agent (via email match). To set it up, you need: MyOperator Company ID and an After-Call webhook (POST JSON). Freshdesk domain and API key (found in Profile → Settings). Matching agent emails in both tools. One-time user sync, then test: answered call → assigned to agentFew readers

• How do I configure and understand the call-logging logic for the MyOperator ↔ Pipedrive integration?

  ⚡ Quick answer Configuration – Email MyOperator Support your Pipedrive API token, MyOperator service number, and a CSV of user e-mails. Support flips a backend switch (under 1 business day) that starts logging every call as a Deal update or Call Activity. Validate with one inbound and one outbound test call. Logging logic – For every call, MyOperator checks: Call direction Whether the contact already has an open deal in PipedriveFew readers

• How is the OBD campaign different from Click ‘O’ Call in MyOperator?

  Quick answer Click 'O' Call = one-to-one, agent-initiated bridge for instant conversations. OBD (Outbound Dialer) = one-to-many, automated calls triggered by a campaign schedule or API. Pick Click 'O' Call for urgent, personal follow-ups; choose OBD for bulk, consistent outreach with optional key-press transfers. When should I use this guide? Read this if you need to decide which outbound feature best fits your use case (sales follow-up, reminders, marketing, surveys, OTP) and you hFew readers

• How do I place an outbound/outgoing call from the MyOperator Panel, and what is a Caller ID?

  Quick answer You have three options: Click-to-Call (bridges your registered phone). Dialer Application (desktop/mobile app). Web Call (browser-based VoIP, plan-dependent). When should I use this guide? Follow these steps whenever you need to reach a customer or prospect directly from the MyOperator interface—whether you prefer your phone, the desktop/mobile dialer, or a browser headset. 1. Prerequisites & plan checks You can sign in to the MyOperator Panel. YourFew readers

• What is MyOperator’s “anonymous” call-masking feature, and how does it affect call routing?

  ⚡ Quick answer: The anonymous feature—also called call masking—replaces each caller’s real phone number with a temporary virtual number. Both parties see only the virtual number on their screens. The MyOperator platform receives the call first, hides the original CLI (caller-line identification), then patches the call to the other party. Result: privacy, off-platform trading prevention, and a full audit trail—while routing logic (IVR, extensions, APIs) continues to work exactly as configuFew readers

• How long does it take for payments to reflect in the system?

  ⚡ Quick answer: Payments via bank transfer or cheque generally take up to 24–48 hours to fully reflect, while online-gateway or UPI payments usually appear automatically within 24 hours. IMPS is near real-time. When should I use this guide? Consult this article whenever a customer or agent needs to know when a recent payment—by bank transfer, cheque, payment gateway, or UPI—will show up in the account. 1. Overview of reflection timesFew readers

• What if we terminate our service with MyOperator after a few months?

  ⚡ Quick Answer: On terminating services with MyOperator at any point in time, the scenarios below apply. How to Cancel — Web Portal Sign in to the Admin Dashboard. Click Settings Billing. Select Cancel Subscription. Choose a reason (optional) and click Confirm. You’ll receive an on-screen confirmation and an email receipt. Refunds start processing immediately. What will be the impact? No long-term lock-in (depends on plan): Most MyOperator plans areFew readers

• Why is my API “not hitting”?—Understanding HTTP status codes

  Quick answer — When your application seems to "not hit" the API, check the HTTP status code in the response. Status codes beginning with 2xx confirm success, 3xx indicate redirection, 4xx point to a client-side issue, and 5xx reveal a server-side problem. When should I use this guide? Refer to this FAQ whenever a request appears to fail or behave unexpectedly, and you need to decode the server’s reply—without changing the original payload—before deciding your next move. 1. WhFew readers

• Why am I getting wrong or spam calls on my MyOperator IVR?

  Handling unwanted calls to your IVR service number Quick answer: Unwanted calls usually trace back to: Recent marketing campaigns Misconfigured call-forwarding Number similarity/misdials Incorrect DID mapping at the telecom level Follow the checklist below—first on the client side, then on the MyOperator support side—to isolate the cause. When should I use this guide? Use it whenever your IVR service number receives persistent, irrelevant, random, or spam-like calls. The sFew readers

• How does MyOperator define and handle Unsolicited Commercial Communication (UCC) complaints?

  ⚡ Quick answer UCC is any commercial call or message sent without the recipient’s prior consent, as defined by TRAI. When a telecom user reports such communication to their operator, we immediately review the complaint, ask the business for valid opt-in proof, and take action—including service restriction and financial penalty—if the proof is missing or invalid. When should I use this guide? Open these instructions whenever you need to understand MyOperator’s end-to-end process forFew readers

• How can I find or change my Account Manager at MyOperator?

  Quick answer: From the Account option on the panel, in the (account usage) section, the name of the AM is mentioned at the bottom. In light of recent changes, MyOperator now has a centralised support team which can be reached on 81029 81029 and by email at support@myoperator.co. When should I use this guide? Read this FAQ if you need to: Locate the name of your assigned Account Manager (AM), or Know what to do if you prefer to speak with someone elFew readers