• How do I delete a draft IVR—or disable an active IVR—in MyOperator?

  Info ⚡ Quick answer: You can delete Draft IVRs. You cannot permanently delete an Active (published) IVR, but you can disable, bypass, or route around it using the options below. Before you begin You’ll need MyOperator dashboard access with permission to edit Call Flow Setup. Identify whether your IVR is Draft or Active. If you plan to bypass audio, prepare a silent welcome file. Option A — Delete a Draft IVR Go to Call Flow Setup in your MyOperator dashboard. IFew readers

• How can we keep our NGO helpline number as a permanent business number?

  ⚡ Quick answer Secure the number in your NGO’s legal name, stay on a paid subscription, keep telecom documents up to date, pay every bill on time, and confirm with MyOperator Support that the number is locked to your account. Follow the steps below to avoid reassignment or suspension. When should I use this guide? Review these actions if you’ve just activated a helpline, are switching plans, or want to make sure the number is never reclaimed by the provider. 1. Prerequisites &Few readers

• How do I integrate MyOperator with Zoho Recruit, Zoho Desk and Zoho Bigin for click-to-call and automatic call logging?

  ⚡ Quick answer — Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync by checking this link: https://connect.myoperator.com/phonebridge_user Add the Company ID, which you will get from the MyOperator Panel: MyOperator > APIs and Webhook > Calling APIs > Company ID. When should I use this guide? Use these steps rightFew readers

• How do I view and filter Call Reports in MyOperator?

  Tip Quick answer — Open Web Panel → Reports to visualize call volume, answer rate, and on-call time. Adjust filters (date, grouping, call type) at the top to get the metrics you need. A summary view is also available in the mobile app. When should I use this guide? Use it whenever you need performance metrics by user, department, or an entire workspace—for staffing, QA, or monthly reviews. 1. Prerequisites Requirement Why it matters Reports → View permission | GraFew readers

• How do I set up MyOperator on Day 1 so I can take my first live call?

  Info Quick answer: Log in as Admin, add users, create an IVR, route keys to departments, place a test call, and verify logs/recordings—all in under 30 minutes. Optional steps cover bulk contacts, SMS, WhatsApp, and Webcall. When should I use this guide? Follow these instructions the moment your demo or paid account is active, and you want a working voice + analytics flow before inviting the wider team. 1 — Prerequisites Item | Where to get it | NotFew readers

• Does MyOperator’s Alerting System cover Billing, Infrastructure, and Configurable incidents?

  Quick answer Info Yes. Our alerting system classifies incidents into Infrastructure, Billing, and Configurable categories. You can subscribe to alerts per category and choose delivery channels (email, SMS, Slack/Teams, webhook)—availability may vary by plan. What each incident category means Infrastructure incidents Platform/service availability issues (e.g., API downtime, database/network degradation, carrier partner outage impacting multiple customers, regional POP issues).Few readers

• What are cloud-based services and how do I choose the right provider?

  Quick answer A cloud-based service is any software or infrastructure you access over the internet instead of running on your own servers. You pay as you go, and the vendor handles hardware, scaling, updates, and security. Use the 5-step checklist below to evaluate fit, security, reliability, performance, and cost before you commit. When should I use this guide? If your team is considering SaaS, PaaS, IaaS, or FaaS tools—and needs a fast, structured way to judge vendors against technicaFew readers

• What impact would it create if LOGS services went down?

  Quick answer When the Logs service is down, you lose only the searchable history—active calling still works. What breaks Calls → Logs page, log exports, and Log APIs stop returning new records. Any dashboards, reports, or alerts that rely on those logs stall or show gaps. What keeps working Live telephony (IVR, queues, recordings, billing) After-Call webhooks and any CRM that ingests them in real time When to use this guide? When you want to know exactly what breaks vs.Few readers

• What are MyOperator's “direct DIDs” and what rules must I follow when using them?

  Tip Quick answer: Direct DIDs are phone numbers assigned only for internal use inside the MyOperator platform (IVR, routing, click-to-call). You may not publish them publicly, port them out to another carrier, or treat them as a permanent brand hotline. If you need a public or portable number, request a dedicated / purchased DID instead. Definition & scope Term Meaning Can I publish it? Portable? Direct DID | Number issued only for use within MyOFew readers

• What steps are required to integrate MyOperator with KYLAS CRM?

  Set Up KYLAS CRM Integration with MyOperator Quick answer Enable inCall and afterCall webhooks in MyOperator. Turn on Click-to-Call (recommended). Make sure user email IDs match in both systems. Install the KYLAS Caller app and add a MyOperator Connected Account. Map agent webhooks (Incoming-Call + Hang-up URLs). Sync users between KYLAS and MyOperator. Warning If any item is missing, call activities won’t sync. Table of Contents [When to use this guide](#2-1Few readers

• How to change the dialing sequence of my users in a department on the MyOperator panel?

  Tip Quick answer: Set a serial dialing sequence so calls try users one-by-one in the exact order you arrange. Prerequisites Access: You’re an Admin (or a role that can edit Manage → Departments). Where: Use the web dashboard. Department membership: The users you want to order are already added to the Department. Step-by-step: Set the dialing order (Serial) Sign in to your MyOperator dashboard. Go to Manage → Departments. Find your Department and click Edit (oFew readers

• How can MyOperator SLA be calculated?

  Calculate SLA in MyOperator (component-level method) Info Applies to: Admins/Owners, Finance/Ops, and Support reviewers. Outcome: Compute monthly uptime % for a specific component (e.g., Incoming — Delhi (TATA), Outgoing — Mumbai, IVR, SMS). Time to complete: 5–10 minutes. What "component-level SLA" means MyOperator measures uptime per component (direction + service + region/provider). An incident on one component does not penalize others. Prerequisites The component nameFew readers

• What are WhatsApp Carousel Templates in MyOperator, and how do I create and send them?

  ⚡ Quick answer A WhatsApp Carousel Template is a single, scrollable message that contains 2–10 cards, each with one image or video, a headline (≤ 80 characters), a description (≤ 160 characters), and up to two action buttons. Create it in Dashboard → Templates → Carousel, duplicate cards as needed, preview, and submit for WhatsApp approval. Once approved, you can send the carousel via Live Chat, Campaigns (bulk messaging), or the API. When should I use this guide? Use it whenever you neeFew readers

• What are the different types of nodes that can be added to an IVR in MyOperator?

  Tip Quick answer: MyOperator’s IVR Builder includes six node types you can combine to design your call flow: IVR Menu, Extension, Department, Message, Voicemail, Input & Response. 1. What’s a “node” in IVR Builder? A node is a building block in your call flow. Each node performs a specific task—play a message, gather input, route to users, record voicemail, etc. Connect nodes to shape how a call moves through your IVR. 2. Quick reference Node | Primary purpose | Where itFew readers

• What steps are involved in configuring and maintaining the Zendesk–MyOperator integration?

  Info Quick answer — Share your Zendesk subdomain and API token, plus your MyOperator service number, with Support for backend enablement. Then, validate auto-ticketing (answered vs missed) and keep agent emails synchronised across both systems so assignment stays accurate. Every answered or missed call fires a webhook to Zendesk. Answered call → ticket assigned to the answering agent (e-mail match). Missed call → ticket assigned to a fallback group (Admin by default). When you add orFew readers

• How can I send automated order-lifecycle WhatsApp notifications from my Shopify store using MyOperator?

  Tip Quick answer - In MyOperator → Ecomm+ → Workflow, open Order Lifecycle Notifications, toggle the event you want (e.g., Order Placed) to ON, choose a pre-approved WhatsApp template, map Shopify variables ({{name}}, {{orderid}}, {{quantity}}, {{totalprice}}), test, then click Update workflow. From that point forward, customers automatically receive real-time WhatsApp updates each time the selected order event occurs. When should I use this guide? Follow this walkthrough if youFew readers

• Why is there a limitation on the maximum number of departments that can be added at a single level IVR?

  Info Quick answer: Single‑level IVRs use DTMF keypad input (phone digits). Usable options map to 1–9. Keys like 0, *, and # are often reserved (operator, repeat/confirm). More than nine menu choices create input conflicts and a poor caller experience. To offer more destinations, use a multi‑level IVR (sub‑menus). Quick definitions IVR (interactive voice response): An automated phone menu that routes callers based on keypad input. DTMF: Dual‑tone multi‑frequency tones generated bFew readers

• What is MyOperator’s “anonymous” call-masking feature, and how does it affect call routing?

  ⚡ Quick answer: The anonymous feature—also called call masking—replaces each caller’s real phone number with a temporary virtual number. Both parties see only the virtual number on their screens. The MyOperator platform receives the call first, hides the original CLI (caller-line identification), then patches the call to the other party. Result: privacy, off-platform trading prevention, and a full audit trail—while routing logic (IVR, extensions, APIs) continues to work exactly as configuFew readers

• What is changing in MyOperator’s webhook system and how do I migrate from GET to POST?

  ⚡ Quick answer MyOperator is deprecating the GET method (plus query-string parameters, non-JSON formats, and old log filters). From 28 Nov 2025, all new webhooks must be POST + JSON, and existing GET webhooks will keep firing and will automatically switch to view-only mode. Create a new POST webhook to remain fully supported. When should I use this guide? Read on if you: Need to create a new webhook Still rely on GET/query-string/Non-JSON patterns Want exact dates, supported formFew readers

• What steps is MyOperator taking to prevent call drops and improve call quality/call clarity?

  ⚡ Quick answer: MyOperator uses advanced network routing to steer calls through less congested telecom circles, with real-time health checks and automatic failover. If a route degrades, we auto-reroute. Overview: What we do automatically We continually optimise call paths so your callers connect with clear audio and minimal failure. Advanced network routing: Our system scores telecom routes using live metrics (e.g., call completion, error codes, ring/no-answer ratio, post-dial delayFew readers

• How do I download and send diagnostic log files from the MyOperator mobile app?

  Quick answer Open the MyOperator app → Menu (☰) → Settings → Send Logs, choose a share app (Gmail, Drive, WhatsApp), and send. If the option is missing, update the app, check permissions, or reinstall—then resend. When should I use this guide? Follow these steps whenever Support asks for mobile logs to troubleshoot issues such as call quality, push-notification delays, or sign-in errors. 1. Prerequisites Item Why it matters Internet connection (Wi-FFew readers

• How does MyOperator calculate uptime — cumulative or per component?

  Short answer: Per component. Each item on the Status Page (for example, Incoming Calls — Delhi or Outgoing Calls — Mumbai) has its own uptime percentage. We do not publish a single cumulative uptime across all components. On this page Key definitions The uptime formula Step-by-step: how we calculate it Examples with real numbers Edge cases & notes How to verify uptime on the Status Page Troubleshooting & escalation Related articles Schema markup Key definitioFew readers

• How do I check, understand, and (if eligible) change my MyOperator billing date or name?

  Billing Date and Billing Name Changes Info Quick answer: You cannot change your billing date or billing name directly from the MyOperator panel. Any changes—if eligible—must be requested through your Account Manager / Customer Success POC, and only certain changes are allowed based on KYC regulations. 1. Billing Date — Can I change it? No. The billing date cannot be changed from the customer’s side or from the panel. Why? The billing cycle is fixed at the time of account crFew readers

• How can I make changes to the billing name or company name in MyOperator?

  Update Brand Name or Account Alias Tip Quick answer: In the dashboard, go to Billing → Business Information → Edit (under Account Business Info), change the Brand Name or Account Alias, then click Save. When should I use this guide? Use these steps whenever you need to update how your callers see your business (Brand Name) or how you identify the account internally (Account Alias). This guide also shows where to adjust the Billing Name used on invoices. 1. Field definitions |Few readers

• What happens if a client does not enter any input to the IVR?

  Tip ⚡ Quick answer: If a caller gives no input, MyOperator will either repeat the IVR menu or transfer the call to a designated fallback destination (user/team/queue) — depending on how you’ve configured your Call Flow → Advanced Settings. 1. How no‑input calls are handled Repeat the IVR menu: After a short timeout, the same options replay (e.g., “Press 1 for Sales, 2 for Support”). Transfer to a fallback destination: If configured, the call routes to your chosen user, team, or qFew readers

• What impact would it create if ACS services went down?

  Quick answer If the ACS (After-Call Services) pipeline is down, live calling, IVR menus, and recordings still work. The impact is limited to post-call automations: No After-Call API/webhook pushes → CRM won’t auto-log new calls. No After-Call SMS → customers/agents won’t get the usual text alerts. Billing/usage and Call-log enrichment (disposition, tags, recording link) are delayed until ACS recovers. When to use this guide? Know what breaks vs. keeps working if ACS is down, how tFew readers

• How is SMS length calculated—and what are the character variable limits in MyOperator SMS templates?

  Info ⚡ Quick answer: SMS length depends on two encodings: GSM-7 (160 chars per single part) and Unicode/UCS-2 (70 chars per single part). When you exceed those limits—or use characters that trigger Unicode—your text is split into shorter segments (153 chars for concatenated GSM-7, 67 chars for concatenated Unicode). Each segment is billed as a separate SMS. When should I use this guide? Read this article before sending bulk or transactional texts so you can keep costs down, avoid unexpecFew readers

• If a client wants to have the same IVR service for both his numbers, is it possible? If so, how do we achieve this?

  Quick answer Yes. Map each number to the same call flow/IVR entry point so inbound calls to any of those numbers play the same greeting and menu and follow the same routing rules. What it means Multiple inbound numbers (DIDs) are attached to one call flow. The IVR greeting, options, ring strategy, timeouts, and fallbacks are shared. Any change you publish in that flow affects all mapped numbers. Prerequisites You can access Numbers/Call Routing and Calls → Design CallflFew readers

• How is the OBD campaign different from Click ‘O’ Call in MyOperator?

  Quick answer Click 'O' Call = one-to-one, agent-initiated bridge for instant conversations. OBD (Outbound Dialer) = one-to-many, automated calls triggered by a campaign schedule or API. Pick Click 'O' Call for urgent, personal follow-ups; choose OBD for bulk, consistent outreach with optional key-press transfers. When should I use this guide? Read this if you need to decide which outbound feature best fits your use case (sales follow-up, reminders, marketing, surveys, OTP) and you hFew readers

• How do I move or retain my existing business numbers to MyOperator without downtime?

  Tip Quick answer: Choose Call Forwarding for an instant cut-over or Number Porting for long-term ownership. Keep your old service active, follow the steps below, and you’ll have zero missed calls during migrations. When should I use this guide? You’re switching from any cloud or on-prem PBX to MyOperator. You need a playbook for forwarding or porting numbers with no service interruption. 1. Forwarding vs. Porting Option | What happens | Best for | Go-live time | Number ownFew readers

• How do I integrate MyOperator with Zoho CRM for click-to-call and automatic call logging?

  Zoho CRM + MyOperator Integration Guide Quick answer Match each agent’s email address exactly on both platforms, install the MyOperator PhoneBridge extension in Zoho CRM, enter your MyOperator API credentials, then run User Sync using: https://connect.myoperator.com/zoho_users https://connect.myoperator.com/phonebridge_user Add the Company ID, which you will get from the MyOperator Panel:Few readers

• When will an invoice be generated in MyOperator?

  Quick answer Manual recharge: invoice appears immediately after the payment succeeds. Monthly post-paid plan: invoice is issued on the 1st of each month (or on your custom billing date). Mid-cycle upgrades (pro-rated): you get an extra invoice on the activation day; the next one aligns to your regular cycle. Failed payments: no invoice—only a failed-attempt record. Refunds/credits: a credit note is issued instead of a new invoice. When should I use this guide? Use these detailFew readers

• Why are WhatsApp messages not being delivered?

  Quick answer Undelivered WhatsApp messages are most often caused by: Reaching Facebook’s daily marketing-template limit for a user Recipient blocks, opt-outs, invalid or inactive numbers Unapproved, paused, or rejected templates Billing problems with the WhatsApp Business API account or rare service outages Sending non-template messages outside the 24-hour customer-service window When should I use this guide? Consult these checks whenever a WhatsApp Business API message is stuFew readers

• How do I integrate MyOperator with NoPaperForms (Merrito) Telephony APIs?

  Quick answer Add three webhooks (Input-Node, In-Call, After-Call) in the MyOperator panel, build an IVR that triggers the Input-Node right after your Welcome prompt, and share six credentials (Company-ID, Anonymous-User-ID, Secret-Token, Public-IVR-ID, X-API-Key, User-ID) with the NPF team. Result: Inbound calls ring the assigned counsellor first, else fall back to normal IVR. Counsellors see real-time pop-ups inside NPF and can log dispositions. Outgoing Click-to-Call can be launcheFew readers

• Which browser is best for MyOperator?

  Quick answer Google Chrome (version 65 or later) is the recommended browser for MyOperator. Chrome ensures full compatibility with MyOperator features such as: Dashboards and real-time notifications Web-based click-to-call Chrome extension (detects phone numbers on web pages and enables one-click calling) Alternative Browsers (General Use) While optimized for Chrome, MyOperator also works on other modern browsers with some limitations: Mozilla Firefox → Good compatibilitFew readers

• How do I export a complete list of users from MyOperator?

  Quick answer Use Reports → Export → Users to download a CSV of all users in your account. You can filter by role, department, or date added before exporting. Prerequisites You’re signed in to MyOperator with a role that has Reports/Export access (often Admin or equivalent). If you don’t see Reports or Export, contact an account admin to grant access. A modern browser (Chrome, Edge, Firefox, or Safari). Optional: Know which attributes you want to filter by (e.g., Department, RolFew readers

• How do I build a single IVR call flow that supports multiple languages?

  Quick answer Yes. You can use one call flow and add a Language node under your IVR Menu. Each DTMF key (1, 2, 3…) plays prompts in a different language, but all languages share the same underlying IVR logic, routing and reports. When should I use this guide? Use this when: You want a single IVR that works in multiple languages (e.g., English, Hindi, and regional). Callers should hear all prompts (welcome, menu, after-hours, voicemail, etc.) in their preferred language. You don’t waFew readers

• What information is needed in the Excel sheet for audience creation?

  Quick answer Upload a CSV or XLSX that contains at least one column titled Name and Phone Number (91XXXXXXXXXX format). Add any template-variable columns (e.g., amount, due date) for personalisation. Warning Follow the exact header spellings and remove special characters to avoid upload errors. When should I use this guide? Use this guide right before exporting or uploading your audience file to MyOperator’s WhatsApp campaign builder. It prevents the "Invalid header/format" error aFew readers

• How do I install the MyOperator WhatsApp Connector on Shopify and link my verified WhatsApp number?

  Tip Quick answer: Install the app from the Shopify App Marketplace via the Ecomm+ menu in your MyOperator panel, grant Shopify permissions, enter your store URL, authenticate with your MyOperator Company ID + API Token, then pick and verify the WhatsApp number you want to use. The whole flow takes about 5 minutes if you already have a verified WhatsApp Business Account (WABA). When should I use this guide? Use it the very first time you connect a Shopify store to MyOperator so you can starFew readers

• How do I receive, log, and manage incoming SMS in MyOperator, and what are the limitations?

  ⚡ Quick answer An inbound SMS sent to your GSM SIM-based Virtual Mobile Number (VMN) is indexed in Logs → SMS within 60 seconds (≤ 1 minute) 99% of the time. Toll-Free numbers in MyOperator are voice-only. If you need to capture customer texts, attach a GSM SIM-based VMN. Currently, MyOperator does not allow users to change their SMS Sender ID. When should I use this guide? Use it if you want to: Let customers text instead of calling View or export every inbound SMS for auditsFew readers

• How secure is my data in MyOperator’s cloud, and what controls can I add?

  Quick answer MyOperator uses AWS-based “defence-in-depth”: private VPCs, encrypted storage, TLS-only traffic, RBAC, 24 × 7 monitoring, and an audited incident-response plan. You control user roles, IP allowlisting, MFA, and data export. When should I use this guide? Read this if you: Need to reassure stakeholders about data security, or Want a checklist of customer-side actions—IP allowlisting, MFA, and log reviews—to meet your internal policies. 1 — Cloud security atFew readers

• How do I configure and understand the call-logging logic for the MyOperator ↔ Pipedrive integration?

  ⚡ Quick answer Configuration – Email MyOperator Support your Pipedrive API token, MyOperator service number, and a CSV of user e-mails. Support flips a backend switch (under 1 business day) that starts logging every call as a Deal update or Call Activity. Validate with one inbound and one outbound test call. Logging logic – For every call, MyOperator checks: Call direction Whether the contact already has an open deal in Pipedrive Scenario Result IncomingFew readers

• How can I ensure that users added are able to receive calls for the departments assigned to them in MyOperator?

  Tip ⚡ Quick answer: Add the user to the correct Department(s), turn Call Availability On for that user, confirm the Department’s ring strategy includes them, ensure business/availability hours don’t block calls, and place an external test call to verify. Before you begin (prereqs & permissions) The user must already be added to the Department: Manage › Departments › [Department] › Users. You need permission to manage Users, Departments, and Call Flow Setup. ![](https://content.aFew readers

• Data storage policy

  Last verified: July 25, 2025 Applies to: Active MyOperator accounts unless superseded by contract or law. MyOperator retains different kinds of account data for 6 months to 3 years. Recent data (≤ 6 months) stays on primary storage for fast dashboard access; older data moves to secondary storage and may take longer to retrieve. After you terminate service, your account data becomes inaccessible—export what you need before termination. Some items auto-delete at max retention; others do not and aFew readers

• What is Salezshark CRM? How do I integrate MyOperator with Salezshark?

  Quick answer – SalezShark is a cloud CRM for sales and marketing. Integrating MyOperator adds click-to-call, screen pops, automatic call logging, and recording links inside SalezShark. To set it up, get two webhook endpoints from SalezShark (inCallWebHook and afterCallWebHook), share your MyOperator number with MyOperator Support, and complete the endpoint + secret configuration. Test by placing a call and confirming screen pop + call log + recording URL in the contact timeline. What iFew readers

• How does MyOperator safeguard customer data and comply with ISO/IEC 27001:2013?

  Quick answer MyOperator protects the confidentiality, integrity, and availability of all service data through an ISO/IEC 27001:2013–certified Information Security Management System (ISMS). Controls include AWS-hosted infrastructure with VPC isolation, 128-bit-encrypted SSL traffic, SiteLock malware scanning, intrusion-detection tools, annual employee security training, and a formal responsible-disclosure program for researchers. When should I use this guide? Share this article with secuFew readers

• How many variables can I use in the WhatsApp template body, and can I use variables in the footer?

  Quick answer There is no hard limit on the number of placeholders (variables) you can add in the body of a WhatsApp template, as long as the combined text + variables stays within 1,024 characters. No, WhatsApp does not allow variables (placeholders like {{1}}) in the footer section of a template. 1 — How many variables can I use in the body of the template? 1.1 What is a Variable? A variable is a placeholder used to insert dynamic content into a template. They are writtFew readers

• What is the quickest way to send an OTP via a voice call in MyOperator?

  Tip ⚡ Quick answer: Publish a temporary Basic call flow that uses blank audio files for the Welcome, Wait, and Voicemail steps. Incoming calls go straight to voicemail, the caller records the OTP, and you replay the recording from Logs. When should I use this guide? Use it when SMS OTP delivery is unreliable, and your platform permits “OTP by call.” Skip this guide if the platform is on MyOperator’s restricted list—those rules still apply. Prerequisites & limitations Admin accesFew readers

• What makes MyOperator useful for NGOs?

  Info ⚡ Quick answer — MyOperator gives NGOs a low-cost helpline number plus cloud call-management features—call routing, IVR, 24 × 7 availability, SMS/voice broadcasting, analytics, and CRM integration—to reach beneficiaries, donors, and volunteers more efficiently. When should I use this guide? Share it with board members, donors, or IT teams who need a one-page summary of why MyOperator fits an NGO’s communication needs. 1. Core benefits for NGOs Free or discounted helpline nFew readers

• Can I assign a department to a regular (non-Pro) user in MyOperator?

  Quick answer Yes. Department membership is independent of licence tier. Both Pro and regular users can be added to any department, so they receive calls routed to that team. When should I use this guide? Use it when you need to add, move, or verify a user in a department and you’re unsure whether the licence type limits that action. 1. Pro vs regular users: feature snapshot Item Pro user Regular user Answer inbound calls ✅ ✅ Belong to multiple departmFew readers

• How do I use the new MyOperator Dashboard to track missed and received calls?

  Quick answer The new MyOperator Dashboard automatically shows real-time, present-day call performance—including calls received, missed, user activity, region distribution, and traffic trends. Just log in, and the Dashboard appears as your default homepage. No extra setup or filters are required. When should I use this guide? Use these steps when you want an instant, real-time snapshot of business call activity: How many calls each department received vs. missed How each user handledFew readers

• How does MyOperator define and handle Unsolicited Commercial Communication (UCC) complaints?

  ⚡ Quick answer UCC is any commercial call or message sent without the recipient’s prior consent, as defined by TRAI. When a telecom user reports such communication to their operator, we immediately review the complaint, ask the business for valid opt-in proof, and take action—including service restriction and financial penalty—if the proof is missing or invalid. When should I use this guide? Open these instructions whenever you need to understand MyOperator’s end-to-end process forFew readers

• What is the quickest way to integrate MyOperator with Bitrix24 for inbound & outbound calls plus automatic logging?

  Tip Paste three MyOperator webhook URLs into Bitrix24 (Inbound, Outbound) and MyOperator (After-Call), grant CRM + Telephony scopes to both webhooks, then place a test call—Bitrix24 will auto-create/-update the lead and attach the recording within 30 seconds. When should I use this guide? Use it when you need a copy-paste-ready recipe to: Pop lead/contact details to agents on inbound calls Click-to-call from Bitrix24 Store every call’s activity, disposition, and recording link insidFew readers

• Will the DID number be the same for incoming and outgoing calls?

  Tip Quick answer: No. Incoming and outgoing Direct Inward Dialing (DID) numbers are different. Incoming calls on the incoming DID route to your IVR, while call-backs on the outgoing DID follow the existing DID call-back flow. The process of obtaining the outgoing DID remains unchanged. When should I use this guide? Read this article whenever you need to confirm how the platform handles inbound versus outbound DIDs—especially before configuring IVR routing or setting up call-backs.Few readers

• How do I integrate MyOperator with Freshdesk and manage the Freshdesk API key safely?

  Quick answer The integration pushes every incoming or outgoing MyOperator call into Freshdesk as a ticket—complete with caller details, agent information, and a recording link—then auto-assigns it to the matching agent (via email match). To set it up, you need: MyOperator Company ID and an After-Call webhook (POST JSON). Freshdesk domain and API key (found in Profile → Settings). Matching agent emails in both tools. One-time user sync, then test: answered call → assigned to agentFew readers

• How do I change the Super Admin’s name, email, or phone number on the MyOperator panel?

  Update Super Admin (Owner) details Tip Quick answer: Go to Manage → Users, open the … (three-dot) menu next to the Super Admin (Owner), click Edit, update the fields, and click Save. If you changed the email, the new address must verify the link sent. When should I use this guide? Follow these steps when the current Super Admin’s (Owner) contact info is wrong or has changed, and you need audit logs, notifications, and login credentials to reflect the new details. 1. PrerequisiFew readers

• How does MyOperator protect my data and ensure it isn’t sold or misused?

  ⚡ Quick answer MyOperator builds trust for multiple reasons, explained below. When should I use this guide? Read this before you commit critical call-handling or customer-support traffic to MyOperator and need hard facts—reviews, certifications, and guarantees—to share with management or procurement. 1. Security, Privacy & Compliance ISO/IEC 27001:2013 compliant – follows global information-security standards. Zero major security incidents reported – clean public track recordFew readers

• What steps do I follow to complete the LeadSquared-MyOperator integration?

  Quick answer Turn on five feature flags in MyOperator (In-Call & After-Call webhooks, Input Node, Click2Call, Recording). Submit Company-ID and API-Token in the Integration Portal. Add two webhooks (incall, aftercall) in MyOperator. Install “Universal Telephony Connector” in LeadSquared and paste the Click2Call URL & JSON template. When a call happens, LeadSquared shows a pop-up, creates/updates a lead, and logs a call activity automatically. When should I use this guide?Few readers

• How do I launch a WhatsApp campaign directly from the Contacts page using Contacts Retargeting?

  Quick answer Apply at least one filter on the Contacts page. Click “Create Campaign” (appears only if filtered contacts ≤ 10,000). Pass the WhatsApp Business API (WABA) check. Fill in campaign details, verify wallet balance, then Send Now or Schedule. When should I use this guide? Use it whenever you want to re-engage existing contacts—without exporting CSVs—by sending a WhatsApp campaign straight from the Contacts module. 1. Use cases: who needs this? Contacts RetFew readers

• How do I handle TDS deductions and refunds for MyOperator invoices in India?

  Quick answer Pay the full invoice amount first—MyOperator’s automated billing system does not support net-of-TDS payments. Deduct 2% TDS (Section 194J, "technical services") when you deposit tax with the government. Once you have the relevant Form 16A, claim a refund: submit the online form, attach the certificate, and receive the money in your bank within ≤ 10 working days of approval. Cut-off: send certificates for a financial year no later than 31 May of the next FY. Applies onlFew readers

• How do I set up the FreshSales–MyOperator integration, and what prerequisites and limitations should I know?

  Quick answer Gather four items—Company ID, FreshSales domain, API token, and IVR ID. Complete the “FreshSales Integration” form in MyOperator and click Integrate. Add the AfterCall webhook URL MyOperator provides to your account. Run the Sync User tool whenever you add or reactivate a FreshSales user. When should I use this guide? Use it when you want every inbound/outbound call to appear in FreshSales as an Activity, automatically mapped to the correct contact/owner—withoutFew readers

• What is MM Lite on MyOperator and how do I enable it for faster, verified WhatsApp delivery?

  Tip Quick answer — MM Lite is a free routing layer that automatically sends your WhatsApp Marketing templates through an authenticated WhatsApp Business Account (WABA). Enable it in one click and expect delivery-time improvements from approximately 6–8 s down to 2–4 s—no API or template changes required. When should I use this guide? Use these steps if you already have a WABA number in MyOperator and want higher deliverability, quicker sends, and a verified sender badge without rewritingFew readers

• Why is my API “not hitting”?—Understanding HTTP status codes

  Tip Quick answer — When your application seems to "not hit" the API, check the HTTP status code in the response. Status codes beginning with 2xx confirm success, 3xx indicate redirection, 4xx point to a client-side issue, and 5xx reveal a server-side problem. When should I use this guide? Refer to this FAQ whenever a request appears to fail or behave unexpectedly, and you need to decode the server’s reply—without changing the original payload—before deciding your next move. 1. WhFew readers

• How do I unblock and allow notifications for MyOperator website in Chrome?

  ⚡ Quick answer Visit the website. Click the "Tune/lock" icon in the address bar. Toggle Notifications to On. Reload the page when prompted. When should I use this guide? If you previously blocked notifications from our website but would now like to receive them, you won't see the permission pop-up again. Instead, you can easily re-enable them right from your browser's address bar. 1. Prerequisites A desktop browser (Chrome, Microsoft Edge, or Firefox) open to ourFew readers

• What does the MyOperator–Client Non-Disclosure Agreement (NDA) require?

  ⚡ Quick answer — The MyOperator–Client Non-Disclosure Agreement (NDA) lets both sides exchange information about a potential “Software and IT services” transaction while obligating each party to keep that information confidential for up to two years—and longer for Trade Secrets. When should I use this guide? Use this FAQ whenever you need to: Confirm what you can or cannot do with information received from the other party Check how long obligations last Understand the exceptions and rFew readers

• What does “Route Change” mean in MyOperator, and how do I switch my call route?

  Quick answer A Route Change lets you move incoming calls to a different telecom network when you face call drops, muted calls, or poor audio. Super Admin panel → Call → Design Call Flow → Advanced Settings → Route Settings → Edit → Switch → wait 5 min → place 2–3 test calls. When should I use this guide? Follow these steps whenever incoming calls show connectivity problems (not connecting, disconnecting) or quality issues (one-way audio, noise) and Support advises a route switch.Few readers

• What is the benefit of the Salesforce integration process with MyOperator?

  MyOperator + Salesforce Integration Info ⚡ Quick answer: Integrate MyOperator with Salesforce in about 20 minutes by installing our managed package, entering your MyOperator API key, and mapping the default call fields. Incoming calls instantly create a Lead (first touch) or Activity (repeat calls); outgoing calls placed from Salesforce are auto-logged the same way. Use this guide if you: You own a Salesforce Enterprise, Unlimited, Developer, or Sandbox org, and You want every MyOFew readers

• What if we terminate our service with MyOperator after a few months?

  Info ⚡ Quick Answer: On terminating services with MyOperator at any point in time, the scenarios below apply. How to Cancel — Web Portal Sign in to the Admin Dashboard. Click Settings > Billing. Select Cancel Subscription. Choose a reason (optional) and click Confirm. You’ll receive an on-screen confirmation and an email receipt. Refunds start processing immediately. What will be the impact? No long-term lock-in (depends on plan): Most MyOperator plans areFew readers

• Why am I getting wrong or spam calls on my MyOperator IVR?

  Handling unwanted calls to your IVR service number Tip Quick answer: Unwanted calls usually trace back to: Recent marketing campaigns Misconfigured call-forwarding Number similarity/misdials Incorrect DID mapping at the telecom level Follow the checklist below—first on the client side, then on the MyOperator support side—to isolate the cause. When should I use this guide? Use it whenever your IVR service number receives persistent, irrelevant, random, or spam-like calls. The sFew readers

• What are the different methods of Call routing/distributing call volume available in MyOperator?

  Info MyOperator offers three primary routing methods—Serial (ordered sequence), Simultaneous (ring-all, up to 5 users), and Balanced (round-robin)—to distribute incoming calls across agents. You can also layer advanced variants via IVR/conditions: Time-based, Location-based, and Sticky Agent (send returning callers back to the same agent). Configure these in Manage → Departments → (Select Department) → Callflow / Routing. Who is this for? Admins and supervisors who manage DepartmentsFew readers

• How do I request deletion of my Heyo App account and all associated data?

  ⚡ Quick answer Heyo users can delete their account in one of two ways: In-app: Profile → Settings → Delete Account → Confirm. Email: send a deletion request to support@myoperator.com When should I use this guide? Follow these steps whenever you want your Heyo account and related data permanently removed from the system. 1. Prerequisites You must have the Heyo mobile application installed and be able to log in, or Access to the emailFew readers

• How can I find or change my Account Manager at MyOperator?

  Tip Quick answer: From the Account option on the panel, in the (account usage) section, the name of the AM is mentioned at the bottom. In light of recent changes, MyOperator now has a centralised support team which can be reached on 81029 81029 and by email at support@myoperator.co. When should I use this guide? Read this FAQ if you need to: Locate the name of your assigned Account Manager (AM), or Know what to do if you prefer to speak with someone elFew readers

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